Right Choice Rooter

The majority of reviews denote a strong dissatisfaction with the pricing structure and unexpected charges that significantly exceeded customers' initial expectations. One reviewer highlighted a shocking initial quote of $1200 for a straightforward service, which through negotiation was reduced to $900, still viewed as overpriced. This sentiment underscores a crucial issue of transparency, where cu... Read more

The majority of reviews denote a strong dissatisfaction with the pricing structure and unexpected charges that significantly exceeded customers' initial expectations. One reviewer highlighted a shocking initial quote of $1200 for a straightforward service, which through negotiation was reduced to $900, still viewed as overpriced. This sentiment underscores a crucial issue of transparency, where customers felt uninformed about prices. The service quality is also a major point of contention. Reviewers recounted experiences where the service provider left the job incomplete or mishandled the situation, exemplified by one review describing a cable that was apparently left stuck in a drain and a claim about a crushed pipe that was later debunked by another service provider. This indicates a potential lack of professionalism or expertise in handling complex plumbing issues. Customer service interactions were largely negative, with reports of dismissive responses and a lack of accountability from staff. In one case, a customer was hung up on during a call while trying to resolve an issue related to a service mishap. This contributes to an overarching feeling that customers are not valued or respected, which can severely damage trust and loyalty. Moreover, the significant disparity in cost between Right Choice Rooter and a subsequent service provider raises further concerns about the fairness of their pricing. The reviewer noted that while Right Choice billed nearly $1500, another service completed the job for a mere $275, highlighting a steep mark-up for what was perceived as inadequate service. Overall, the reviews reveal a pattern of discontent with Right Choice Rooter, stemming from uncommunicative pricing, questionable service efficacy, and poor customer support that leaves clients feeling frustrated and undervalued. Read less