Lenz Plumbing & Heating

Upon reviewing the feedback for Lenz Plumbing & Heating, three predominant themes emerge:High Costs and Lack of Transparency: A common grievance among customers regards the high cost of services provided by Lenz Plumbing. Multiple reviewers expressed shock at the amounts charged without receiving prior quotes or estimates. For one reviewer, the seemingly inflated pricing led to significant frustra... Read more

Upon reviewing the feedback for Lenz Plumbing & Heating, three predominant themes emerge:High Costs and Lack of Transparency: A common grievance among customers regards the high cost of services provided by Lenz Plumbing. Multiple reviewers expressed shock at the amounts charged without receiving prior quotes or estimates. For one reviewer, the seemingly inflated pricing led to significant frustration and distrust, prompting them to verify the costs against other local plumbers and discover substantial discrepancies. The vague billing practices, including non-itemized invoices, have contributed to feelings of being taken advantage of.Customer Service Issues: Several patrons reported experiences with rude or unprofessional behavior from Lenz Plumbing staff. For example, customers described interactions where staff displayed impatience or a lack of politeness, which left a negative impression. Additionally, responsiveness to follow-up work was cited as lacking, with one reviewer mentioning a failure to return for additional service after installation.Service Reliability and Quality Concerns: There are incidents where the quality of work performed led to further complications. A review highlighted how improper installation resulted in a complete loss of hot water, necessitating another plumber's services to rectify the issue. This has raised doubts about the skill level and thoroughness of the work done by Lenz Plumbing, further damaging the trust customers hold for the business. Moreover, despite a few positive reviews defending the service, the overwhelming negativity and the concerns raised about pricing and the quality of customer interaction have cultivated a problematic image for Lenz Plumbing & Heating. Overall, potential customers are advised to approach this service with caution, emphasizing the importance of obtaining written estimates and a clear understanding of cost breakdowns prior to any work being done. Read less