Fannin Plumbing

The feedback for Fannin Plumbing reveals significant variability in customer experiences. On one hand, one reviewer reported a poor experience related to communication, specifically mentioning a lack of response to their inquiries. This situation negatively impacted their decision to hire Fannin Plumbing, as they resorted to another contractor due to the lack of follow-up, suggesting a need for im... Read more

The feedback for Fannin Plumbing reveals significant variability in customer experiences. On one hand, one reviewer reported a poor experience related to communication, specifically mentioning a lack of response to their inquiries. This situation negatively impacted their decision to hire Fannin Plumbing, as they resorted to another contractor due to the lack of follow-up, suggesting a need for improvement in customer service and communication protocols. Conversely, the positive reviews highlight strengths in the company's service. A number of customers praised Pat and his team's punctuality, professionalism, and technical knowledge. One customer noted how Pat took the time to explain the installation processes and answer questions, which fostered a sense of trust and satisfaction. This personal touch and attention to detail contributed to a very favorable impression, with several customers indicating they would hire Fannin Plumbing again or recommend them to others. Another common finding among the positive reviews is the appreciation for the electronic billing and payment options, which added convenience for customers. This aspect of the service seems to resonate well with users and enhances their overall experience. In summary, Fannin Plumbing's reviews reflect a company that can deliver high-quality plumbing services and maintain good customer relations, though they face challenges with communication and response times that could affect their reputation negatively if not addressed. Improving in these areas could create a more consistent positive experience for all customers. Read less