ASAP Sewer & Drain Cleaning | Neenah

Overall, the sentiments expressed in the reviews reveal a division in customer experiences. On the positive side, several customers praised ASAP Sewer & Drain Cleaning for their prompt response times, especially in urgent situations. Reviews highlighted the company's friendly and professional technicians who demonstrated clear communication and attention to detail during service. However, the neg... Read more

Overall, the sentiments expressed in the reviews reveal a division in customer experiences. On the positive side, several customers praised ASAP Sewer & Drain Cleaning for their prompt response times, especially in urgent situations. Reviews highlighted the company's friendly and professional technicians who demonstrated clear communication and attention to detail during service. However, the negative sentiments dominate as many customers voiced significant dissatisfaction with various aspects of their interactions. Prominent concerns include unexpected charges, particularly for service fees that were not clearly communicated upfront. Some customers felt that they were effectively "nickel and dimed," reflected in complaints about steep pricing for routine services and a lack of transparency regarding costs. Communication appears to be a recurring issue, with multiple references to poor follow-up regarding scheduling and appointments. Customers reported waiting excessively for technicians without proper notification of delays, leading to frustration and wasted time. When customers attempted to reach out for clarification or service follow-up, responses were either delayed or nonexistent, further aggravating their experience. Additionally, reviewers described feelings of being "taken advantage of" or ripped off due to the nature of the pricing structure and service agreements that included liability waivers, which some found unreasonable. The inconsistency in experiences with service reliability, transparency, and overall customer service indicates a significant area for improvement. In summary, while ASAP Sewer & Drain Cleaning has dedicated clients who appreciate their work, a notable segment of recent customers expressed dissatisfaction over pricing, communication, and service timeliness, departing with sentiments of feelings of neglect or unprofessionalism. Improving communication and transparency may help the company address these concerns and enhance overall customer satisfaction. Read less