Kinetico of Eau Claire

The reviews highlight a series of significant concerns from customers who have recently invested in Kinetico's water treatment products. One of the foremost issues is the perceived discrepancy between the advertised lifespan of the reverse osmosis and water softening system filters and the actual experience of consumers. Customers were promised a lifespan of "500 gallons" for the filters, but seve... Read more

The reviews highlight a series of significant concerns from customers who have recently invested in Kinetico's water treatment products. One of the foremost issues is the perceived discrepancy between the advertised lifespan of the reverse osmosis and water softening system filters and the actual experience of consumers. Customers were promised a lifespan of "500 gallons" for the filters, but several have reported needing replacements within just four months, suggesting that the product does not deliver on its claims. Financial frustrations are a prevalent theme, as customers express shock over the high costs associated with filter replacements and installation fees. One reviewer specifically noted a replacement bill totaling $433.75, which most found excessive for a service that seems to require minimal effort on the part of the company. The inclusion of diagnostic fees, particularly when customers feel that no meaningful diagnostic work was performed, exacerbates their disappointment. This perception of overcharging, paired with unexpected costs, has contributed to an overall sentiment that customers are being taken advantage of financially. Another recurring point across reviews is the lack of responsive customer service, with reports of unreturned calls and inadequate follow-up from Kinetico. This has compounded the negative experience for customers who feel abandoned after their initial purchase. In summary, the findings from recent reviews of Kinetico of Eau Claire suggest a widespread discontent with product performance, exorbitant costs, and poor customer service, leading potential buyers to exercise caution when considering their offerings. Read less