Countryside Plumbing & Heating

Customer Service Issues: A recurring theme across the reviews is the inadequacy of customer service. Many users reported difficulty in reaching out for help, unreturned calls, or rude interactions with staff. Specific complaints about a lack of responsiveness from management further contributed to dissatisfaction.Billing Complaints: Numerous customers highlighted frustration with billing practices... Read more

Customer Service Issues: A recurring theme across the reviews is the inadequacy of customer service. Many users reported difficulty in reaching out for help, unreturned calls, or rude interactions with staff. Specific complaints about a lack of responsiveness from management further contributed to dissatisfaction.Billing Complaints: Numerous customers highlighted frustration with billing practices, noting discrepancies between quoted prices and final bills. There were complaints about unexpected charges, high hourly rates, and fees for parts that were not clearly communicated upfront. This has left many feeling that there is a lack of transparency in pricing.Quality of Workmanship: While there were mentions of good workmanship, these positive reviews are frequently accompanied by complaints of insufficient follow-through on jobs, either due to incomplete work or the dismissal of issues that arose during service. In some cases, operators contradicted one another regarding the quality of previous work, further complicating customer trust.Emergency Response: Reviews indicate a lack of urgency in response to emergency situations, particularly concerning gas leaks. Customers felt that their safety concerns were not taken seriously, as there were delays in providing immediate assistance for critical issues, leading to heightened frustration and even the decision to consult alternative services.Mixed Experiences: Although many reviewers shared negative experiences, a smaller subset did mention satisfactory encounters with the company. These stories emphasized positive service outcomes when job tasks were completed efficiently, reflecting some inconsistency in customer experiences.Trust Erosion: The overall tone of the reviews illustrates a significant erosion of trust. Customers who once relied on Countryside are now detracting from their genuine service experiences, primarily focused on their reactions to mishandled problems and poor customer engagement practices. In conclusion, while some customers experienced satisfactory service, the predominant feedback reveals substantial concerns regarding customer service effectiveness, transparency in billing, and overall reliability, which have instigated a search for more trustworthy alternatives in plumbing and heating solutions. Read less