All American Sewer & Drain Cleaning

The review indicates a sense of urgency and frustration from the customer due to a sewage backup situation. The positive aspect noted is the efficiency with which the job was completed, taking only an hour and a half, which suggests that the company has capable technicians who can perform tasks quickly. However, this positive note is overshadowed by serious dissatisfaction regarding the behavior o... Read more

The review indicates a sense of urgency and frustration from the customer due to a sewage backup situation. The positive aspect noted is the efficiency with which the job was completed, taking only an hour and a half, which suggests that the company has capable technicians who can perform tasks quickly. However, this positive note is overshadowed by serious dissatisfaction regarding the behavior of the technician. The review highlights a critical failure in communication and situational awareness. The technician's attitude is described as "amazingly lazy," indicating that he did not exhibit the necessary professionalism or urgency expected in such a critical scenario. The reviewer was left feeling neglected, as the technician suggested a laborious task that could have been handled more appropriately. This points out a potential issue in training or employee attitudes within the company. In summary, while All American Sewer & Drain Cleaning has operational strengths in terms of job completion speed, there is a glaring need for improvement in employee conduct and customer interaction, particularly in high-stress situations. Future reviews could provide a clearer picture of whether these issues are isolated incidents or part of a broader pattern in customer experiences. Read less