Keyes & Sons Plumbing & Heating

The reviews highlight a notable dichotomy in the customer experience with Keyes & Sons Plumbing & Heating. On one hand, the service itself is described positively, suggesting that the technicians are skilled and customer-oriented. However, this positive service experience is overshadowed by significant complaints regarding the transparency and accuracy of the billing process. Customers feel misled... Read more

The reviews highlight a notable dichotomy in the customer experience with Keyes & Sons Plumbing & Heating. On one hand, the service itself is described positively, suggesting that the technicians are skilled and customer-oriented. However, this positive service experience is overshadowed by significant complaints regarding the transparency and accuracy of the billing process. Customers feel misled by the estimates they received compared to the final charges, indicating a lack of trust in the company's pricing practices. This combination of good service and poor billing can create a frustrating experience for customers, resulting in a cautious view of the company overall. Addressing the billing concerns while maintaining service quality could be crucial for improving customer satisfaction and trust. Read less