Kascade Plumbing

The reviews indicate a strong division in customer sentiment towards Kascade Plumbing. Negative reviews predominantly highlight issues with communication, professionalism, and billing. Several customers reported frustration with unresponsiveness from the company when addressing service mistakes and expressed dissatisfaction over being billed incorrectly or for services they felt were unnecessary. ... Read more

The reviews indicate a strong division in customer sentiment towards Kascade Plumbing. Negative reviews predominantly highlight issues with communication, professionalism, and billing. Several customers reported frustration with unresponsiveness from the company when addressing service mistakes and expressed dissatisfaction over being billed incorrectly or for services they felt were unnecessary. These accounts paint a picture of a company struggling with customer relations, particularly in addressing complaints and rectifying errors. On the other hand, a minority of reviews noted positive interactions, specifically praising the responsiveness of staff and the quality of service when work was completed. Customers appreciated the timely arrival of plumbers and the professionalism shown during emergency repairs. Positive experiences seem to occur under specific conditions where the company's staff meet or exceed customer expectations. In conclusion, while Kascade Plumbing has a small group of satisfied customers who commend the service provided, the overarching sentiment is largely negative due to repeated experiences of poor communication and mishaps that resulted in financial dissatisfaction. This inconsistency may affect overall reputational standing, making it essential for the company to address these weaknesses to improve customer satisfaction. Read less