Stephens Plumbing & Heating

Positive Customer Interactions: Many reviews commend the technicians for their professionalism, expertise, and ability to explain issues clearly. Names like Kevin, Joe, and Dan are frequently mentioned positively, showcasing repeat customers' satisfaction with specific staff members. Customers feel that their concerns are taken seriously, which builds trust in the service provided.Quick Response T... Read more

Positive Customer Interactions: Many reviews commend the technicians for their professionalism, expertise, and ability to explain issues clearly. Names like Kevin, Joe, and Dan are frequently mentioned positively, showcasing repeat customers' satisfaction with specific staff members. Customers feel that their concerns are taken seriously, which builds trust in the service provided.Quick Response Times: Numerous reviewers emphasize the quick response rates of Stephens Plumbing & Heating, often citing same-day service or very prompt arrival for appointments. This efficiency is particularly appreciated in emergency situations, as it significantly reduces customer stress during plumbing crises.Competitively Priced Services: Many customers point to fair pricing compared to other local companies. Several reviews mention a significant difference in quotes received from other services versus Stephens, with many finding that they are charged less without compromising quality.Honesty and Transparency: Some reviews commend the technicians for their honesty, particularly when it comes to needed repairs. There are numerous examples of technicians advising customers against unnecessary work, which has won them loyalty from several long-term clients.Areas for Improvement: A recurring theme across several reviews involves customer service interactions, particularly with front desk staff. Some users express frustration over perceived rude or dismissive behavior, indicating a gap in the otherwise excellent service provided by technicians. This suggests a need for additional training or management in customer service roles to address these complaints.Concerns over Service Warranty: A smaller number of reviews expressed disappointment over unclear warranty terms and dissatisfaction with repeat issues not being adequately addressed after initial repairs. Such feedback highlights potential areas for contractual clarity and customer service follow-up after repairs.Overall Trust and Loyalty: Despite some negative experiences, the overwhelming consensus is that many customers would recommend Stephens Plumbing & Heating to others. Long-term clients provide testimonials about reliability over years of service, and many state they would not hesitate to call them again or recommend them for various plumbing and HVAC needs. In summary, while there are a few criticisms that the company should prioritize addressing, the majority of recent reviews reflect strong endorsement of Stephens Plumbing & Heating for their efficiency, honesty, and the quality care customers receive from their technicians. Read less