Empire Plumbing

Professionalism and Knowledge: The reviews consistently commend Empire Plumbing's staff, particularly Joe, Anthony, and Nick, for their professional conduct and in-depth knowledge of plumbing issues. Customers appreciate the technicians' willingness to explain problems and solutions clearly, fostering a sense of trust and transparency.Customer Service and Communication: The company excels in custo... Read more

Professionalism and Knowledge: The reviews consistently commend Empire Plumbing's staff, particularly Joe, Anthony, and Nick, for their professional conduct and in-depth knowledge of plumbing issues. Customers appreciate the technicians' willingness to explain problems and solutions clearly, fostering a sense of trust and transparency.Customer Service and Communication: The company excels in customer service as noted by multiple reviewers. Many commented on the friendly attitude of the employees and their prompt responses to service requests, often available for emergency calls late at night. Communication during the job, including updates on the work being done, is also highlighted positively.Quality of Work and Efficiency: Several reviews underscore the quality of work done by Empire Plumbing. Customers have reported successful resolutions to plumbing issues, often within the same visit, and express gratitude for the thoroughness and diligence of the technicians. Cleanup after work is also frequently noted, with many mentioning that the work site was left tidy.Fair Pricing: Many reviewers express satisfaction with the pricing of services. A common theme is that Empire Plumbing often provided lower quotes compared to competitors for similar services. The fair pricing, combined with high-quality service, leads to repeated recommendations and future engagement by customers.Isolated Negative Experiences: While the majority sentiment is positive, there are some critical reviews regarding delays and communication issues linked to previous contracts or misunderstandings with other contractors. Some customers reported initial frustrations when dealing with extensive plumbing problems that required urgent attention, highlighting a clarity and communication gap.Reputable for Future Business: A significant number of reviews reiterate the intention to continue using Empire Plumbing for future plumbing needs. The strong referral network mentioned throughout indicates a solid local reputation, often based on word-of-mouth from satisfied customers. Overall, Empire Plumbing appears to be a reliable and reputable choice for plumbing needs, marked by proficient service delivery and high levels of customer satisfaction. The focus on proper communication, fair pricing, and professional attitudes of staff particularly sets them apart in the competitive plumbing industry. Read less