E.J. Thompson & Son

The reviews for E.J. Thompson & Son reveal several critical themes that indicate a broadly negative customer sentiment:High Costs vs. Low Value: Multiple customers mentioned being overcharged for services rendered, often significantly so. For instance, one customer paid over $1,000 for a heat pump repair that ultimately required additional work by another company at a fraction of the cost ($80). T... Read more

The reviews for E.J. Thompson & Son reveal several critical themes that indicate a broadly negative customer sentiment:High Costs vs. Low Value: Multiple customers mentioned being overcharged for services rendered, often significantly so. For instance, one customer paid over $1,000 for a heat pump repair that ultimately required additional work by another company at a fraction of the cost ($80). This suggests a perception of a poor cost-to-value ratio in the services provided.Poor Communication: A recurring complaint involves the company's lack of communication. Customers expressed frustration over unreturned calls, misleading information about scheduling, and the overall lack of timely updates on service timelines. One reviewer noted a week and a half of waiting in hot conditions without clear communication from the company regarding their service area or availability.Service Quality Issues: The quality of the work performed has been critiqued as inadequate, with several reviews highlighting issues such as poorly sized or incorrectly installed equipment that failed to perform as promised. This dissatisfaction extends to warranty issues, with customers reporting that the company did not honor warranties despite service failures.Recommendations & Reputation: Several reviewers noted that they were drawn to E.J. Thompson & Son due to positive referrals from acquaintances. However, these experiences have led many to reconsider recommending the company to others, indicating a potential loss of trust and reputation in the community.Customer Frustration: Overall, the tone of the reviews reflects deep frustration from customers who expected better service based on recommendations and prior outreach to the company. Many expressed regret over their decisions to hire E.J. Thompson & Son and have warned potential customers against similar pitfalls. In conclusion, E.J. Thompson & Son's recent reviews indicate a pattern of dissatisfaction driven by high service costs, inadequate communication, and poor problem resolution. These issues have contributed to a negative perception of their overall service quality, casting a shadow on their previously earned reputation in the community. Read less