B & B Plumbing

Across the shared reviews, the prevailing sentiment is one of disappointment and frustration. Customers have noted various critical issues, particularly related to communication and reliability. In the first review, the customer expressed anger towards the owner, Brian, for failing to complete promised repairs in a timely manner, which ultimately led to significant financial loss during a home sal... Read more

Across the shared reviews, the prevailing sentiment is one of disappointment and frustration. Customers have noted various critical issues, particularly related to communication and reliability. In the first review, the customer expressed anger towards the owner, Brian, for failing to complete promised repairs in a timely manner, which ultimately led to significant financial loss during a home sale. This highlights a consistent theme of unmet expectations and poor customer service, where follow-through on commitments is severely lacking. In the second review, customers reported that B & B Plumbing conducted inspections on aging equipment but failed to adequately assess the condition, leading to unexpected large expenses for replacements. This indicates a possible issue with the thoroughness of their inspections and raises concerns about their ability to provide reliable service. Moreover, the mention of an unresolved gas line installation where the installer did not return for a city inspection further emphasizes a pattern of inadequate post-service support and accountability. The customer felt left in the dark after the job was signed off, only to be billed without any explanation or follow-up. Common findings among these reviews showcase a lack of effective communication, insufficient customer support, and an overall failure to meet clients Read less