Adkins Plumbing & Contracting

The analysis of recent reviews for Adkins Plumbing & Contracting indicates considerable variance in customer experiences. Positive reviews emphasize the company's prompt response during emergencies, showcasing instances where they fulfilled urgent plumbing needs effectively. Customers appreciated professionals like Jerrod, who were noted for their knowledge and the quality of their work, particula... Read more

The analysis of recent reviews for Adkins Plumbing & Contracting indicates considerable variance in customer experiences. Positive reviews emphasize the company's prompt response during emergencies, showcasing instances where they fulfilled urgent plumbing needs effectively. Customers appreciated professionals like Jerrod, who were noted for their knowledge and the quality of their work, particularly in projects like septic system installations and earthworks. Many customers expressed a desire to hire them again based on their satisfactory experience, demonstrating a level of trust and appreciation for the service rendered. Conversely, negative reviews reveal a troubling pattern related to business practices. Several customers reported feeling misled regarding pricing structures, with accusations of inflated costs and lack of upfront transparency. Critiques often centered around additional charges that were not clearly communicated prior to service, leading to feelings of dissatisfaction and distrust. Specific issues included customers charged for hours not worked and unnecessary fees during service calls, which contributed to a sense of being taken advantage of, especially among elderly clients. The feedback indicates that while some clientele were thoroughly satisfied, the company faced significant backlash from those who experienced poor communication and perceived manipulation regarding pricing. Such discrepancies suggest possible systemic issues within customer service and billing practices that need to be addressed to foster a more consistently positive customer experience. The reviews collectively indicate a company that excels in technical work but struggles with maintaining sound ethical practices in customer relations. Read less