Gordon Family Plumbing

Positive Aspects of Service - Many reviews highlight the responsiveness and reliability of Gordon Family Plumbing. Customers often commend the company for promptly answering calls and scheduling service appointments efficiently. - Reviewers consistently note the professionalism and courteous nature of the employees, particularly praising Melissa for her helpfulness in the office and Aaron fo... Read more

Positive Aspects of Service - Many reviews highlight the responsiveness and reliability of Gordon Family Plumbing. Customers often commend the company for promptly answering calls and scheduling service appointments efficiently. - Reviewers consistently note the professionalism and courteous nature of the employees, particularly praising Melissa for her helpfulness in the office and Aaron for his skills as a plumber. - The quality of work performed is a common point of praise, with reviews mentioning thorough job completion and meticulous cleanup afterward. The overall sentiment indicates that customers feel confident in the quality of the repairs and installations.Customer Experience and Billing - While the majority of feedback is positive, there is a noteworthy outlier regarding the interaction with the company's management. One review described an incident where a customer was treated unprofessionally by Rodger when inquiring about a high bill, which included charges for parts they believed were unnecessary. - This negative experience contrasted sharply with the otherwise positive reviews and raised concerns about customer service practices, suggesting that while the field staff perform well, there are improvements needed in handling billing questions and customer complaints at the management level.Trust and Recommendations - Despite the issue with one reviewer, there are multiple mentions of customers stating they will continue to use Gordon Family Plumbing for future needs, indicating a high level of trust in the services offered. - Most reviews conclude with recommendations to others looking for plumbing services, reinforcing the positive perception of the company among its clientele. In summary, Gordon Family Plumbing generally receives high marks for its service quality, timeliness, and employee conduct. However, the company should work on resolving customer service issues related to billing inquiries to enhance its reputation further and address any issues promptly to prevent potential customer loss. Read less