Emerald Plumbing

Positive Aspects: - Professionalism and Expertise: Many reviews emphasized the adeptness of the technical staff, including specific mentions of technicians like Roger, Chad, and Frank, who were noted for their knowledge and ability to communicate effectively with customers. - Efficiency and Quality of Work: Numerous customers were impressed with how promptly jobs were completed, particularl... Read more

Positive Aspects: - Professionalism and Expertise: Many reviews emphasized the adeptness of the technical staff, including specific mentions of technicians like Roger, Chad, and Frank, who were noted for their knowledge and ability to communicate effectively with customers. - Efficiency and Quality of Work: Numerous customers were impressed with how promptly jobs were completed, particularly repiping tasks, which often exceeded expectations regarding speed and cleanliness. - Affordable Pricing: Customers frequently remarked on the competitive pricing of Emerald Plumbing compared to other plumbing services, positioning them as a cost-effective choice for plumbing solutions.Negative Aspects: - Customer Service Issues: A recurring theme was the negative experience with the office staff, notably the office manager, Myrna. Many reviews mentioned rudeness, lack of empathy, and ineffective communication, leading to significant dissatisfaction regarding scheduling and follow-up interactions. - Inconsistent Service Quality: While many customers experienced positive services from field technicians, others faced issues with incomplete tasks or poor execution, leading to complaints that necessitated follow-up repairs. - Concerns Over Billing Practices: Several reviewers expressed dissatisfaction with unexpected charges and billing transparency. Customers reported feeling misled by pricing that had escalated without clear justification, which contributed to frustrations alongside their service experiences.Overall Reputation: The company exhibits strengths in technical proficiency and service delivery but suffers from stark criticisms in customer service and administrative handling. While many customers remain loyal and satisfied with the actual plumbing work, the overall experience is often marred by negative interactions with the office staff, resulting in divided opinions on their services. Clear improvements in customer support could bolster Emerald Plumbing's reputation significantly amidst its technical successes. Read less