Cates Plumbing

Communication and Reliability: A significant number of reviews mentioned struggles with communication, especially concerning missed appointments and delayed responses. Some clients reported feeling abandoned when follow-ups on jobs were not made, and several stressed that they had to initiate contact multiple times. This inconsistency negatively impacted their overall experience and caused frustra... Read more

Communication and Reliability: A significant number of reviews mentioned struggles with communication, especially concerning missed appointments and delayed responses. Some clients reported feeling abandoned when follow-ups on jobs were not made, and several stressed that they had to initiate contact multiple times. This inconsistency negatively impacted their overall experience and caused frustration.Professionalism and Timeliness: A dichotomy appears in the experiences regarding professionalism. While some customers appreciated Chris's friendly nature and recognized him as knowledgeable and helpful during visits, others found his timing and ability to adhere to scheduled appointments severely lacking. Instances of late arrivals and canceled jobs resulted in dissatisfaction for those expecting timely service.Quality of Work: Positive feedback often commended the efficiency and quality of the work when completed. Many customers highlighted satisfactory repairs, especially in urgent situations like broken water heaters. However, some reviews criticized the quality of service received, claiming that not all issues were adequately addressed or that problems persisted even after service calls.Cost and Transparency: Most clients felt that pricing was fair and transparent and appreciated upfront communication regarding costs. Some reported a positive willingness to recommend Cates Plumbing on this aspect, highlighting accountability in pricing for both successful and minor jobs.Summary of Experiences: Customers convey that while there is potential for a great plumbing experience with Cates Plumbing due to Chris's friendly nature and skills, inherent issues with communication and reliability overshadow this potential. Many users voiced strong frustration over unresolved issues and inadequate follow-ups. A notable theme is that repeat customers often felt let down after expecting a higher level of service based on previous experiences. In conclusion, while Cates Plumbing has a base of satisfied customers who value Chris's work, there is a clear need for improvement in communication and reliability to enhance customer satisfaction further and cultivate lasting relationships. Read less