Union City Plumbing

The reviews illustrate a clear divide among customers of Union City Plumbing, revealing both positive and negative experiences. On one hand, there are customers who appreciate the prompt response, quality of work, and professionalism exhibited by the plumbing team. These individuals emphasize the company's long-standing reliability and resourcefulness in handling plumbing issues, noting instances ... Read more

The reviews illustrate a clear divide among customers of Union City Plumbing, revealing both positive and negative experiences. On one hand, there are customers who appreciate the prompt response, quality of work, and professionalism exhibited by the plumbing team. These individuals emphasize the company's long-standing reliability and resourcefulness in handling plumbing issues, noting instances of timely and effective repairs. Conversely, a significant number of reviews reflect dissatisfaction, particularly regarding billing practices and perceived lack of professionalism. Common grievances include:Unexpected Charges: Several customers complained about being charged for labor that they felt should have been included in a trip fee. Specifically, instances where customers were billed for excessive labor time have sparked frustrations, especially when customers perceived that the service provided did not justify such charges.Service Follow-up and Accountability: A notable number of reviews mention issues with follow-up work done by Union City Plumbing, notably after previous installations. Customers expressed discontent with being held accountable for repairs related to items that they believed should have been adequately addressed under warranty or service guarantees. This has significantly impacted trust in the company's service reliability.Customer Service Issues: Reviews also point to situations where customers felt dismissed, particularly when raising concerns or complaints about service provided. Instances of what appears to be inadequate response to legitimate customer concerns, such as incorrect installations or billing issues, reflect poorly on the company Read less