Jetter Plumbing

The reviews reveal several common themes that characterize people's experiences with Jetter Plumbing. Firstly, a majority of customers appreciated the quick response time, often highlighting that technicians arrived within an hour of their call. Customers frequently mentioned Anthony and Steve as standout professionals who provided reliable service, offered insights into cost-effective solutions, ... Read more

The reviews reveal several common themes that characterize people's experiences with Jetter Plumbing. Firstly, a majority of customers appreciated the quick response time, often highlighting that technicians arrived within an hour of their call. Customers frequently mentioned Anthony and Steve as standout professionals who provided reliable service, offered insights into cost-effective solutions, and employed an overall friendly demeanor, fostering a sense of trust. Pricing and transparency were frequently noted as significant advantages. Positive testimonials recounted how customers saved considerable amounts of money compared to estimates provided by other plumbing companies. The reviews emphasized Jetter Plumbing as a trustworthy partner for necessary repairs, with many stating their intention to use the service again in the future. On the downside, a particularly troubling incident involving severe negligence from a technician has cast a shadow over Jetter Plumbing's reputation. A tragic outcome resulted from the improper installation of a heat-generating appliance, leading to a critical carbon monoxide situation in a customer's home, which caused the loss of their beloved pets. The absence of accountability from the company in addressing this incident has generated a strong negative sentiment, suggesting that not all technicians meet the expected standards of competence, which is essential when dealing with potentially dangerous systems involving gas or heat. Additionally, some reviews indicated inconsistent service reliability, noting that scheduling could be problematic, with multiple follow-ups required for unresolved issues. Customers expressed frustration in instances where technicians arrived late or failed to correct issues in the first visit. In conclusion, while Jetter Plumbing is generally well-regarded for its availability and ability to maintain cost-effective pricing strategies, there are critical areas requiring immediate attention, particularly related to technician training and accountability to ensure all personnel uphold the company's standards for safety and service quality. Read less