Bob Larson Plumbing

Positive Feedback on Service Quality: A majority of reviewers expressed satisfaction with the professionalism and skills demonstrated by the technicians. Common names mentioned, like Chris and Chloe, received particular praise for their clarity of communication and respectfulness, especially towards female homeowners, which made customers feel more comfortable throughout the service process.Timeli... Read more

Positive Feedback on Service Quality: A majority of reviewers expressed satisfaction with the professionalism and skills demonstrated by the technicians. Common names mentioned, like Chris and Chloe, received particular praise for their clarity of communication and respectfulness, especially towards female homeowners, which made customers feel more comfortable throughout the service process.Timeliness and Responsiveness: Many customers highlighted Bob Larson Plumbing's ability to respond quickly to service requests, including same-day appointments for urgent plumbing issues. This promptness played a crucial role in favorable experiences, as many customers appreciated being able to rely on the company for quick resolutions to their plumbing emergencies.Concerns About Pricing: A significant number of reviews raised issues regarding high service costs. Some customers were shocked by the prices quoted for jobs, which led to complaints of perceived overcharging. Customers often noted that they were quoted prices much higher than expected or inconsistent with prior estimates, leading to feelings of distrust and dissatisfaction.Mixed Customer Support Experiences: While many customers reported pleasant interactions with technicians, feedback on customer support and follow-up services was generally more negative. Customers expressed frustration over the lack of communication from management when trying to resolve issues post-service, particularly regarding difficulty obtaining detailed invoices for transactions.High Expectations for Transparency and Fairness: Many users expressed the expectation for upfront discussions about pricing, detailed itemization of services rendered, and overall transparency. Several cited experiences where they felt pressured into more expensive solutions without adequate explanation, which diminished their trust in the company.Recommendations and Repeat Business: Despite the criticisms, several customers indicated they would use Bob Larson Plumbing again due to their technical capabilities and past positive interactions. These reviewers often felt reassured by the quality of work completed, thus balancing their concerns somewhat with the initial high pricing. In conclusion, while Bob Larson Plumbing fares well in terms of customer service during the plumbing service itself, issues regarding pricing and post-visit customer support have resulted in mixed reviews, suggesting the need for ongoing improvements in communication and pricing practices to enhance overall customer satisfaction. Read less