Bliss Plumbing

The reviews of Bliss Plumbing reflect a polarized perception of the company, with notable themes emerging from customer experiences.Positive Experiences with Specific Technicians: Several reviews highlight employees like Jesse and Brandon as competent and pleasant to work with. Customers appreciated their professionalism, timely responses, and successful repairs. For instance, one customer mention... Read more

The reviews of Bliss Plumbing reflect a polarized perception of the company, with notable themes emerging from customer experiences.Positive Experiences with Specific Technicians: Several reviews highlight employees like Jesse and Brandon as competent and pleasant to work with. Customers appreciated their professionalism, timely responses, and successful repairs. For instance, one customer mentioned saving nearly $70 on their water bill after Jesse's intervention, while another enjoyed Brandon's engaging personality during the installation.Communication Issues: A recurring complaint involved poor communication, particularly in the context of billing and follow-ups. Multiple customers reported difficulties in reaching out to the company for inquiries or issues after the service. This led to feelings of frustration and neglect, as evidenced by one reviewer mentioning multiple unanswered calls regarding a failed installation.Mixed Responses to Pricing: While some customers felt they were charged fairly for the work done, others accused the company of overcharging and attempting to rip them off. One customer noted a quoted price of $3,000-$4,500 for a simple plumbing issue that another plumber resolved for only $150.Problematic Behavior from Management: A particularly concerning review pointed to threatening communication from the owner, Joel Bliss. This incident significantly impacted the reviewer's sentiment, indicating that management's responses can adversely affect customer experience, contradicting the positive impressions generated by the technicians.Installation and Quality Concerns: There were several complaints about installation quality, especially from projects coordinated through partnerships, such as Lowe Read less