Atlas Home Services

Positive Experiences: Numerous reviews highlighted the professionalism and knowledge of the staff, particularly praising individual technicians like Kevin for their thorough diagnoses and friendly demeanor. Customers appreciated the proactive communication and follow-ups post-service to ensure satisfaction.Honesty and Transparency: A strong theme arose around the integrity of Atlas Home Services, ... Read more

Positive Experiences: Numerous reviews highlighted the professionalism and knowledge of the staff, particularly praising individual technicians like Kevin for their thorough diagnoses and friendly demeanor. Customers appreciated the proactive communication and follow-ups post-service to ensure satisfaction.Honesty and Transparency: A strong theme arose around the integrity of Atlas Home Services, particularly in how they approached pricing and repair solutions. A customer notably shared that unlike other plumbers who suggested expensive replacements, Atlas technicians sought to resolve issues with minimal costs and only necessary repairs.Concerns About Service Reliability: While many reviews were positive, consistent issues were reported regarding appointment adherence, technician preparation, and adequate tool supply. One customer recounted a frustrating experience with technicians arriving without all necessary parts, resulting in extended service times and added costs. The inadequate handling of customer complaints also reflected poorly on the company, as one customer reported a lack of follow-up after raising concerns.Mixed Feedback on Cost: Some reviews mentioned feeling overcharged for certain basic services like toilet clogging, citing high minimum fees for brief service times. This led to a perception of value inconsistency among customers.Customer Service Handling: There appeared to be a divide in customer service experiences. While some customers reported positive interactions, others faced challenges when trying to communicate about issues after services were performed. This inconsistency in customer service response seems to be a key area for Atlas Home Services to address.Recurring Issues with Plumbing Installations: Some feedback indicated dissatisfaction with the quality of the plumbing installations, with customers mentioning incomplete work and subsequent problems. A caller expressed that they had to troubleshoot significant issues themselves following a plumbing visit, reflecting poorly on quality assurance processes. In summary, while Atlas Home Services is lauded for its integrity and some standout personnel, the reviews indicate a critical need for improving service reliability and response to customer grievances to bolster their overall reputation in the market. Read less