A Advanced Septic & Construction Services

A thorough examination of the reviews presents a complex portrait of A Advanced Septic & Construction Services. The sentiment varies significantly among customers, revealing both commendable service and alarming complaints. Positive sentiments dominate particular interactions where technicians received high praise for their expertise and friendliness. Numerous reviewers highlighted the promptnes... Read more

A thorough examination of the reviews presents a complex portrait of A Advanced Septic & Construction Services. The sentiment varies significantly among customers, revealing both commendable service and alarming complaints. Positive sentiments dominate particular interactions where technicians received high praise for their expertise and friendliness. Numerous reviewers highlighted the promptness of service, often commenting on how quickly technicians arrived in emergency situations. For instance, reviews commended staff like Daniel, Cody, and Christopher for their professionalism and attentiveness to customer queries. This reflects positively on the company's emphasis on customer service and technician training in handling sensitive situations effectively and empathetically. Customers frequently noted the clear communication from the company and how technicians were able to educate them about their septic systems, helping to instill a sense of confidence and assurance. However, alongside these commendations emerge significant negative feedback indicating a concerning pattern. A recurring theme within the negative reviews revolves around perceived dishonesty related to pricing, unnecessary service recommendations, and a lack of follow-up after the completion of services. Several reviews pointed out instances of overcharging for minimal service, with customers feeling that they were misled into believing that repairs were necessary when they were later justifiable by other companies. The disparity in pricing was notably stark; certain customers reported being quoted exorbitant fees that sister companies could rectify for a fraction of the cost. Poor communication and customer service follow-through were also glaring issues, as many reviewers expressed frustration over unresolved billing queries and inadequate responses to complaints. Some experienced delayed call-backs or no follow-up after initial complaints, fostering distrust and dissatisfaction. A handful of reviewers stated that technicians displayed a lack of professionalism, such as overstepping boundaries by moving personal property without consent, or failing to complete promised tasks. In conclusion, A Advanced Septic & Construction Services displays a divided reputation, with strong praise often countered by equally notable criticism. While many customers are satisfied due to promptness and technician professionalism, a significant pattern of concern around billing practices and service integrity casts a shadow over the company's overall standing. Future potential clients may benefit from acquiring multiple quotes and proceeding cautiously, especially in emergency situations where they may feel pressured to make immediate decisions. Read less