2 Sons Plumbing - Tacoma

Positive Technical Expertise: A substantial number of reviews highlighted specific plumbing professionals, like Davie, Chad, and Steven, who were commended for their technical prowess, problem-solving skills, and customer service. This indicates that when customers experienced the right technician, their overall satisfaction drastically improved.Reliable Appointment Scheduling: Several customers n... Read more

Positive Technical Expertise: A substantial number of reviews highlighted specific plumbing professionals, like Davie, Chad, and Steven, who were commended for their technical prowess, problem-solving skills, and customer service. This indicates that when customers experienced the right technician, their overall satisfaction drastically improved.Reliable Appointment Scheduling: Several customers noted that 2 Sons Plumbing offered quick responses and same-day service in urgent situations, showing responsiveness to customer needs, which is appreciated particularly during emergencies.Pricing Concerns: A significant point of contention among reviews was the perceived high cost of services. Many customers felt the quoted prices were inflated compared to competitors, leading to frustration and a sense of being overcharged. Some users reported feeling blindsided by the sudden high costs after minimal initial assessments, which contributes to an overarching narrative of distrust.Billing and Communication Issues: Multiple reviews referenced problems with billing practices and communication with the office staff. Cases of miscommunication about charges, unexpected fees, and poor customer follow-up were prominent, leading to dissatisfaction. One client described an incidence of a contract misunderstanding that raised concerns about deceptive practices.Mixed Experiences with Customer Service: While many reviews praised the workers in the field for their professionalism, the interactions with the office staff often received criticism. Issues with appointment confirmations and handling of customer inquiries created a divide in customer perceptions of the company.Varying Levels of Satisfaction: Different experiences among customers highlight the inconsistency in service quality. While some felt they received exceptional service, others were compounded by missteps that resulted in negative feelings toward the brand. Overall, 2 Sons Plumbing demonstrates great potential through its knowledgeable technicians and immediate service offerings. Still, operational shortcomings, particularly in communication and pricing transparency, must be addressed to enhance overall customer satisfaction and trust. Read less