Roemer Rooter

A closer examination of the reviews indicates that customers are experiencing significant issues with Roemer Rooter's service delivery. A primary concern is the inadequacy of communication, particularly in scheduling and confirming appointments. Customers reported feeling disregarded when scheduling the completion of urgent tasks, which resulted in unnecessary delays. Additionally, attention to s... Read more

A closer examination of the reviews indicates that customers are experiencing significant issues with Roemer Rooter's service delivery. A primary concern is the inadequacy of communication, particularly in scheduling and confirming appointments. Customers reported feeling disregarded when scheduling the completion of urgent tasks, which resulted in unnecessary delays. Additionally, attention to safety protocols appears to be a significant shortfall, as evidenced by the failure to safely cap gas lines. Such oversights not only endanger customers but also reflect a deeper issue with the company's operational procedures and staff training. Reviewers expressed serious concern over the lack of detail and follow-through from the technicians, raising alarms regarding the overall competency and reliability of the service staff. Moreover, the billing practices of Roemer Rooter have contributed to negative customer experiences. The unexpected nature of additional charges without clear communication has left customers feeling frustrated and neglected. The lack of timely responses to inquiries about billing issues suggests poor customer service and a disconnect between the company and its client base. Overall, the prevailing sentiment among the reviews is one of disappointment, particularly regarding safety, communication, accountability, and customer support, making it clear that significant improvements are needed in these areas for Roemer Rooter to regain the trust and satisfaction of its clients. Read less