Ripley Plumbing

The reviews indicate a stark division in customer experiences with Ripley Plumbing. Positive feedback centers around specific employees, like Jeremy, who are recognized for their professional demeanor and competency in handling plumbing tasks. This suggests that there are some individuals within the company who are upholding high service standards. Conversely, there is a notable surge in negative... Read more

The reviews indicate a stark division in customer experiences with Ripley Plumbing. Positive feedback centers around specific employees, like Jeremy, who are recognized for their professional demeanor and competency in handling plumbing tasks. This suggests that there are some individuals within the company who are upholding high service standards. Conversely, there is a notable surge in negative sentiments primarily revolving around customer service interactions. Multiple reviewers describe poor communication from the office staff, particularly regarding appointment scheduling and responsiveness. The business's owner, Sheryl Ripley, is criticized for her failure to provide adequate customer support, including not answering calls promptly and not taking responsibility for misunderstandings or mistakes. Customers felt dismissed and blamed for issues that should have been managed by the company. Additionally, the frustration is exacerbated by concerns over pricing, with some customers feeling that the charges were excessive relative to the service provided. The reviews shared highlight a feeling of being Read less