Raptor Rooter & Plumbing

The reviews for Raptor Rooter & Plumbing illustrate a strong dichotomy between positive and negative experiences. Many customers praised the company for its prompt response time, with several instances of technicians arriving quickly and addressing issues effectively, often resolving problems on the first visit. Positive sentiments frequently centered around specific technicians who demonstrated p... Read more

The reviews for Raptor Rooter & Plumbing illustrate a strong dichotomy between positive and negative experiences. Many customers praised the company for its prompt response time, with several instances of technicians arriving quickly and addressing issues effectively, often resolving problems on the first visit. Positive sentiments frequently centered around specific technicians who demonstrated professionalism, technical expertise, and a customer-oriented approach. Noteworthy mentions include quick resolutions to urgent plumbing situations and courteous staff members who communicated transparently during service calls. Conversely, several customers expressed frustration with the company's pricing practices. Reports of high service fees, particularly in comparison to other local plumbing services, were prevalent. Some customers felt that quoted prices were inconsistent and changed during the service process, leading to distrust and disappointment. There were also complaints surrounding poor customer service experiences, which included rude interactions from office staff and lack of follow-up communication regarding ongoing issues. Common themes indicate that while Raptor Rooter & Plumbing can deliver quality repairs and attentive service when it happens, areas for improvement remain, particularly regarding cost management and customer interaction. While many reviews recommend the company for its efficiency and professionalism, the mixed feedback Read less