Primo Plumbing & Drain

Through the reviews, a pattern emerges where certain customers experience commendable service, with particular praise for the expertise and efficiency of the staff. Steve, the owner and Master Plumber, is acknowledged for his skills and is recommended for plumbing needs, indicating that some customers had satisfactory experiences. Conversely, deeper analysis reveals that not all experiences are p... Read more

Through the reviews, a pattern emerges where certain customers experience commendable service, with particular praise for the expertise and efficiency of the staff. Steve, the owner and Master Plumber, is acknowledged for his skills and is recommended for plumbing needs, indicating that some customers had satisfactory experiences. Conversely, deeper analysis reveals that not all experiences are positive. The second review outlines a scenario where the initial plumbing issue was not accurately diagnosed, resulting in multiple return visits, additional labor costs, and an overall feeling of frustration. This second account raises concerns about the thoroughness and quality assurance during service delivery. The critique of business practices suggests a troubling perception of charging customers for errors that should have been caught initially, leading to a potential loss of trust. In sum, while there are positive sentiments regarding the promptness and professionalism of some services offered by Primo Plumbing & Drain, there are significant concerns about the accuracy of work performed, business ethics, and cost transparency. This combination of praise and criticism reflects a company that appears to have the potential for high-quality service but may need to focus on improving problem diagnosis and customer transparency to bolster overall customer satisfaction. Read less