Piper Plumbing & Heating

The reviews indicate a polarized sentiment among customers of Piper Plumbing & Heating. One review reflects a strong negative sentiment, pointing to dissatisfaction regarding pricing and service efficacy with a water heater repair. This customer felt that the charges were exorbitant compared to local competitors and did not resolve their issue effectively, leading to a feeling of being overcharged... Read more

The reviews indicate a polarized sentiment among customers of Piper Plumbing & Heating. One review reflects a strong negative sentiment, pointing to dissatisfaction regarding pricing and service efficacy with a water heater repair. This customer felt that the charges were exorbitant compared to local competitors and did not resolve their issue effectively, leading to a feeling of being overcharged. In contrast, the other customer provided an outstanding review, focusing on the positive interaction with Brian, which emphasized a genuine and honest approach to plumbing. They appreciated that he did not push for a costly toilet replacement and instead handled the problem with a minor repair, resulting in significant savings and customer satisfaction. The phrase "awesome and honest plumbers" suggests that there is a strong appreciation for integrity and skill within the service team. Common findings from the reviews suggest an inconsistency in service delivery and customer experience. While there are instances of excellent service leading to customer loyalty, there is also a significant complaint regarding pricing transparency and service value. This highlights the importance of consistent quality and clear communication regarding costs to enhance customer satisfaction across varying service encounters. Read less