Mainstream Electric

Service and Response Time: Several reviews commend the promptness of Mainstream Electric in responding to service requests. However, numerous customers also reported significant delays and issues with appointments being canceled last minute, contributing to overall dissatisfaction.Pricing and Cost Concerns: A prevalent theme in the reviews is the perception of overcharging and price gouging. Many ... Read more

Service and Response Time: Several reviews commend the promptness of Mainstream Electric in responding to service requests. However, numerous customers also reported significant delays and issues with appointments being canceled last minute, contributing to overall dissatisfaction.Pricing and Cost Concerns: A prevalent theme in the reviews is the perception of overcharging and price gouging. Many customers felt that estimates provided by Mainstream were excessively high, often in stark contrast to quotes from other local companies for similar services. Some reviews indicated that customers were presented with lengthy, complex invoices which lacked clarity, leading to feelings of being scammed.Dishonesty and Ethics: A considerable number of reviewers accused the company of using fear tactics and aggressive upselling strategies. Customers recounted experiences where technicians presented dire assessments of their systems, only for subsequent evaluations by other companies to reveal that the issues were overstated or non-existent. This led to a significant erosion of trust in the company's integrity.Customer Service Experience: Reviews reveal mixed experiences with customer service, ranging from helpful and professional interactions to rude and dismissive responses when customers sought clarifications or voicing complaints. Several customers reported feelings of frustration when trying to resolve issues with billing or service that were mishandled or ignored by the company's staff.Positive Interactions: Despite the overwhelming negativity, there were isolated positive experiences shared by customers, particularly related to the competence of individual technicians. Some reviews mentioned technicians who demonstrated professionalism and thoroughness during their service calls, though these comments were often overshadowed by the overall negative sentiment regarding company practices.Comparative Experiences: Customers frequently compared their experiences with Mainstream to other local service providers, consistently highlighting that alternative companies offered more reasonable pricing and better service outcomes. This reinforces the notion that Mainstream is viewed as less favorable in comparison to its competitors. In summary, while a few customers had satisfactory experiences with Mainstream Electric, the dominant sentiment is one of significant disappointment stemming from pricing practices, perceived dishonesty, and inadequate customer service. The consistent themes in customer feedback suggest a critical need for the company to reassess its approach to service delivery and customer relations to improve overall satisfaction levels. Read less