Kalin Excavating

Across the reviews, a notable theme is the quality of work provided by Kalin Excavating. Many customers commend the crew for their diligence, efficiency, and customer service, particularly in challenging situations such as inclement weather. The team's ability to complete complex plumbing tasks, like replacing old Orangeburg sewer pipes, is frequently mentioned positively. Customers appreciated th... Read more

Across the reviews, a notable theme is the quality of work provided by Kalin Excavating. Many customers commend the crew for their diligence, efficiency, and customer service, particularly in challenging situations such as inclement weather. The team's ability to complete complex plumbing tasks, like replacing old Orangeburg sewer pipes, is frequently mentioned positively. Customers appreciated the thoroughness of the service and the care taken during cleanup after the job was completed, which indicates a level of professionalism that many find commendable. However, the sentiment shifts when it comes to communication. Several reviewers expressed disappointment over the company's communication practices. Customers felt that they were not adequately informed about changes to the project timeline or crew size, which resulted in misunderstandings and potential inconveniences. Recommendations include providing a pre-made document detailing project expectations and notifying neighbors about potential disruptions a few days in advance. Improving communication practices could significantly mitigate customer frustration. Pricing emerged as another vital point. While some customers found Kalin Excavating's rates competitive compared to other bids, there were stark criticisms regarding perceived overpricing for specific services, particularly repair work. One reviewer cited a vast discrepancy between their quoted prices and those of alternative service providers, leading to feelings of dissatisfaction and mistrust. This disparity suggests an urgent need for Kalin Excavating to re-evaluate their pricing strategy and potentially increase transparency regarding costs to rebuild customer confidence. In summary, while Kalin Excavating demonstrates strong capabilities and quality service delivery, they face challenges related to communication and pricing that could hinder future customer relationships if not addressed. Read less