Glenrose Plumbing Service

The reviews collectively highlight a common theme of dissatisfaction centered around high pricing and perceived unethical business practices. Multiple customers reported feelings of being overcharged for relatively simple plumbing tasks, especially for repairs that involved inexpensive parts. One reviewer noted that their elderly relatives were charged excessively for minor work, raising concerns ... Read more

The reviews collectively highlight a common theme of dissatisfaction centered around high pricing and perceived unethical business practices. Multiple customers reported feelings of being overcharged for relatively simple plumbing tasks, especially for repairs that involved inexpensive parts. One reviewer noted that their elderly relatives were charged excessively for minor work, raising concerns about targeting vulnerable populations. Additionally, instances of poor communication were frequently mentioned. Customers expressed frustration over a lack of follow-up after service requests, delayed responses for quotes, and insufficient explanations during service calls. This lack of transparency and communication appears to contribute significantly to negative experiences, leading customers to feel neglected and undervalued. Conversely, a few reviews expressed satisfaction with specific employees, particularly citing individual plumbers who exhibited professionalism and efficiency. These customers were more inclined to recommend the service, suggesting that positive experiences are notably dependent on the individual technician rather than the company as a whole. Moreover, a few customers noted that those with home warranties reported complications in service delivery and follow-up with Glenrose Plumbing, emphasizing a disconnect between customer expectations and actual service fulfillment. In summary, while Glenrose Plumbing boasts a degree of loyal customers due to satisfactory past experiences, the prevailing sentiments in recent reviews indicate a pressing need for improvement in communication, pricing transparency, and overall customer engagement to restore trust and satisfaction in their service. Read less