Epic

The reviews illustrate a pronounced inconsistency in customer experiences with Epic Electrical, which can be categorized broadly into two camps. Positive sentiments primarily highlight the professionalism, technical skills, and friendliness of specific technicians, such as Chris, Mark, and Tammy. Customers appreciate their swift responses, ability to quickly diagnose issues, and willingness to g... Read more

The reviews illustrate a pronounced inconsistency in customer experiences with Epic Electrical, which can be categorized broadly into two camps. Positive sentiments primarily highlight the professionalism, technical skills, and friendliness of specific technicians, such as Chris, Mark, and Tammy. Customers appreciate their swift responses, ability to quickly diagnose issues, and willingness to go the extra mile. The detailed accounts of successful repairs and trustworthy service underscore a high level of satisfaction with individual interactions, often leading to repeat business and recommendations to friends. Positive reviews also celebrate the company's commitment to integrity in pricing and communication, particularly when technicians take the time to provide detailed explanations and alternatives. Conversely, a significant portion of the feedback reveals serious grievances, particularly concerning the company's estimating and billing practices. Many customers expressed frustration over receiving unexpectedly high quotes, perceived unethical billing tactics, and lack of accountability from management. Noteworthy themes include claims of a "bait and switch" in pricing, opaque communication regarding costs, and poor customer service when addressing complaints. The feelings of betrayal, especially noted in cases where customers felt they were being exploited for money, contribute to a growing distrust of the company's practices. Highly critical reviews emphasize unprofessional behavior from customer service representatives, inadequate explanations of fees, and difficulties in resolving issues effectively. The disparity between the quality of service rendered by technicians and the overall management practices creates a troubling juxtaposition that leaves customers feeling frustrated and undervalued. In summary, while individual technicians at Epic Electrical may deliver high-quality service, systemic issues regarding customer communication, pricing transparency, and management responsiveness pose significant challenges that adversely affect the company Read less