1st Response Plumbing

The reviews for 1st Response Plumbing reflect a polarized customer experience, with both commendations and serious grievances. A large number of reviewers commend the company for its prompt service, particularly in emergencies or urgent situations. Customers often note the technicians' ability to assess problems quickly and offer straightforward, effective solutions. Jared, who seems to be a promi... Read more

The reviews for 1st Response Plumbing reflect a polarized customer experience, with both commendations and serious grievances. A large number of reviewers commend the company for its prompt service, particularly in emergencies or urgent situations. Customers often note the technicians' ability to assess problems quickly and offer straightforward, effective solutions. Jared, who seems to be a prominent representative of the company, garners many positive mentions for his professionalism and ability to manage customer expectations. Additionally, the company's willingness to accommodate special requests, such as providing services in a COVID-19 safe manner and offering senior discounts, received praise and likely contributed to a sense of trust among certain clients. Several reviewers describe follow-up services that were well-coordinated and transparent, reinforcing the company's reliable reputation for many. In contrast, there are several reviews that starkly criticize the quality of work. Complaints detail mismanaged plumbing installations, perceived fraud through high pricing, and dissatisfaction with customer service following these negative experiences. Some customers felt that they did not receive value for the money spent, citing outrageous cost discrepancies and poor craftsmanship on essential installations. One review explicitly mentions ongoing issues necessitating hiring a second contractor, indicating significant distress from the customer's standpoint. In summary, while 1st Response Plumbing has a loyal customer base that appreciates their quick response times and effective service, the negative reviews suggest a need for the company to address issues surrounding pricing transparency and workmanship quality. A clear pattern emerges indicating that while some clients rave about their experiences, others are left feeling deceived or unsatisfied, illustrating the importance of consistent quality and communication in service industries. Read less