Steve

Across the reviews analyzed, it is evident that customers had varied experiences with Steve's Plumbing, creating a polarized perception of the company. On one hand, some reviewers acknowledged the quality and knowledge of specific technicians, commending them for providing effective solutions, timely responses, and a friendly demeanor. Examples of commendable service were noted, particularly in em... Read more

Across the reviews analyzed, it is evident that customers had varied experiences with Steve's Plumbing, creating a polarized perception of the company. On one hand, some reviewers acknowledged the quality and knowledge of specific technicians, commending them for providing effective solutions, timely responses, and a friendly demeanor. Examples of commendable service were noted, particularly in emergency situations where technicians like Rey and Ryan displayed direct attention to diagnosing and resolving issues competently. Conversely, a dominant thread throughout the negative feedback highlights significant dissatisfaction with pricing strategies and customer service. Many customers expressed frustration about the initial costs of service calls, often feeling blindsided by the high fees associated with estimates and repairs. Numerous reviewers mentioned being quoted several times more than other local plumbing services for similar jobs, which they felt were unjustified. For instance, quotes for simple repairs, such as fixing a leaky faucet or installing toilet components, spiraled into costs of $800 or more, raising concerns of gouging and deceptive practices. Additionally, the "Diamond Club" membership, which promises discounts and Read less