Reel Rooter Services

The majority of the reviews reflect appreciation for Reel Rooter Services' commitment to customer service, featuring comments about the polite and knowledgeable staff who arrive on time and get the job done efficiently. A significant number of customers highlighted the affordability of their services, noting that their prices are often considerably lower than those of larger competitors. Customers... Read more

The majority of the reviews reflect appreciation for Reel Rooter Services' commitment to customer service, featuring comments about the polite and knowledgeable staff who arrive on time and get the job done efficiently. A significant number of customers highlighted the affordability of their services, noting that their prices are often considerably lower than those of larger competitors. Customers frequently cited experiences where alternative companies proposed exorbitantly high quotes for basic plumbing problems, dearer than what Reel Rooter charged while delivering the same or superior service. A strong theme in the feedback is the company's honesty. Many reviewers explicitly mentioned that they were not pressured into unnecessary add-ons or services, with several recounting prior experiences with other companies that attempted to upsell or inflate prices without justification. This transparency builds trust and encourages repeat business, as several customers remarked they would not consider calling any other plumbing service again. However, there were a few mentions of less-than-ideal experiences, such as a miscommunication regarding a technician's approach and service call fees perceived as excessive when no work was performed. Despite these comments, the overall consensus is that the positive experiences overwhelmingly outweigh the negatives. Any issues that arose tended to be isolated incidents rather than systemic problems, with many customers expressing a resolve to continue using Reel Rooter Services in the future. In conclusion, Reel Rooter Services is characterized by an exceptional standard of service, ethical practices, and competitive pricing, which not only promotes a loyal customer base but also encourages strong word-of-mouth referrals in their community. Read less