Ready Rooter

The feedback for Ready Rooter reveals several positive themes:Professionalism and Courtesy: A majority of reviewers commend the staff for their polite and professional demeanor. The technicians are noted for being respectful and for their attention to detail during the job, often leaving spaces cleaner than they found them.Timeliness and Reliability: Customers appreciate the punctuality of the ser... Read more

The feedback for Ready Rooter reveals several positive themes:Professionalism and Courtesy: A majority of reviewers commend the staff for their polite and professional demeanor. The technicians are noted for being respectful and for their attention to detail during the job, often leaving spaces cleaner than they found them.Timeliness and Reliability: Customers appreciate the punctuality of the service. Many reviews mention that appointments were kept within the promised time frames, and the company often communicated effectively about their arrival times or any delays.Quality of Work: The overall quality of work performed is frequently praised. Reviewers reported successful resolutions to their plumbing and septic issues, citing the expertise of the technicians. Many long-term customers highlighted their trust in the company and expressed satisfaction with both minor repairs and major renovations.Customer Communication: Most interactions with customer service received positive remarks, signaling that Ready Rooter values clear communication. However, there are rare instances where communication issues have led to dissatisfaction, particularly regarding scheduling.Affordability: The pricing is frequently described as reasonable, with some customers noting that the quality of work justifies the costs incurred. Yet, there are instances of perceived overpricing and dissatisfaction related to billing, which contributes to mixed feelings regarding value for money.Loyalty and Recommendations: Many reviews indicate strong customer loyalty, with individuals vowing to return for future plumbing needs. Positive experiences lead them to recommend Ready Rooter to friends and family. On the downside, some reviews highlight serious concerns:Service Issues: There are complaints regarding late arrivals and inadequate communication when delays occur. A specific reviewer mentioned an appointment cancellation due to late service, suggesting that customer satisfaction was compromised in this instance.Billing Discrepancies: A few customers expressed frustration over perceived overcharging and issues with the transparency of quotes. One review explicitly warns of quoting discrepancies, suggesting that this could be a systemic issue that the company may need to address. In summary, while Ready Rooter is predominantly received positively for their professional service and quality workmanship, attention to communication and consistency in billing practices could further enhance their customer satisfaction and reputation. Read less