Find Nearby Plumbers In Seattle, Washington

Review and analyze now for company Pacific Plumbing Supply Company and provide the analysis in the discussed format for the following reviews: '''I needed some crazy huge copper fittings. They had them, and all I needed to give them was my firstborn child! All kidding aside, the staff were friendly and answered my questions, even though I don't know all of the ins, outs, and what have you's of the plumbing trade.

I will be going back for sure. Rude customer service.

Maybe I wasn't the right color or didn't have enough dirt on my clothes but the guy who sat at the counter treated me like crap. Came in asking for plumbing parts and rather than helping me he tried to correct my pronunciation of a plumbing company product name.

Won't be spending my money with people who treat me like that. Arrived during their off hours but luckily a sales person happen to be in doing some work.

He was nice enough to open the door and allow me to purchase what I needed (a Moen faucet cartridge and a trim kit for my bathroom). He was professional, patient and explained the parts to me.

He treated me like I had been a valued customer. They are now my go to place for any future plumbing parts.

Also, I had previously gone to Lowe's and was unable to get the parts and friendly service like I did from Pacific Plumbing. I come to pacific all the time.

I love the staff and how helpful the staff are. From Mrs.

Lisa and Fin that help me find all the weird parts I seem to run into. To the guys in the warehouse.

They are and will always be my go to for parts and great customer service. I think this store mainly caters to people in the plumbing trade and contractors, but they nevertheless seemed happy to help me with my quirky singular DIY issue anyway.

Ive never done any plumbing work ever, but I have a broken showerhead that we can't live with anymore, so I wandered in looking for a random, specialized fitting (after the Lowes employee ignored me, walked off on me, and ultimately couldn't "find" the parts I needed). There were several employees around, so I only had to wait a minute for help.

Then a very nice young man listened to my non expert interpretation of the problem/fitting I needed and was able to find the exact parts I'd need, including giving me a demonstration of how to put the parts together and advising that I should use a special tape as well. It took him five minutes and he was super nice the entire time.

Thank you so much! We are looking forward to more showers in our future. I had already purchased a shower head for a new bathroom so needed to find a valve and handle, which now are only sold as sets (with shower head and bathtub faucet) at box stores.

Finn at Pacific was extremely knowledgable and helpful in selecting a good quality Moen valve, and attractive chrome handle at reasonable prices (competitive with Amazon). Within a few minutes I was all ready to install.

Highly recommend! Was very pleased with the service and caring attitude. I would truly recommend them! If I could put zero stars I would! The teenager at the counter had no idea what I was talking about and couldn't ask the 2 idiot coworkers for help because they were too busy whining about their wives.

The kid said I could look at what they had..I said "so you can't help me?" He laughed and said no. So while the 2 older guys were crying about their home life they lost a customer.

Thank you Pacific Plumbing for going the extra mile to help me find a replacement faucet cartridge, a task that I discovered to prove more daunting than I originally thought. Keep up the good work.

THese guys were rude and could care less, Had a sewer line break, gave me a the wrong parts and when I returned them they charge me a 15% restock fee for the wrongs parts they gave me. Two guys at the desk barley looked up at you! What is good customer service whithout listening to your customer = Bad/poor customer service.'''.Read less

Review and analyze now for company FloHawks and provide the analysis in the discussed format for the following reviews: '''If there is a negative star review I can give I would. It is ironic to see a 4+ review, this company is a joke, it never knows to be credible and reliable, I suggest stay away from it.

I have very bad experiences with it: they tell you come a time and now show for many times. I understand you want it rip off some other people with emergencies, and keep us waiting, waisting time and energy.

Disappointed, frustrated and angry. Again, do not trust this company! It is a JOKE!!! Thank you kind lady for explaining the system during this big mess of Rain on the 106/canal...I appreciate you and Merry Christmas!!!!! The response time from FloHawks beats 911 9 out of 10 times! We've used them for some general maintenance but for those plumbing, septic tank leaking emergencies...thank god for these folks! They respond quickly on the call and dispatch ASAP.

Nothing worse than being helpless when your spouse is out of town, you're alone with kids and the flood begins...literally! Highly recommended for not only their response but quality of work and professionalism. They are our go to wet angels! I had a stubborn bathroom sink that I tried to fix myself with the do-it-yourself kit and a few bottles of drano.

Todd showed up at 8pm no less, and got it done in no time at all and made it look easy. Thanks! I called 3 times to speak to them about getting an estimate on a plumbing project.

The receptionist was polite and insisted that Carl would call me back shortly. Carl never returned my multiple messages and I have since moved on.

My family was visiting my mother, in Lilliwaup, WA, north of Hoodsport. I found a leak under her sink which deteriorated quickly.

In my attempts to 'fix it' a deteriorating metal pipe broke. I was a bit worried since we were so far from a major city.

I quickly found FloHawks, in Belfair, WA, and they were able to send someone out a few hours later. FloHawks employee, Tim, was very helpful and polite.

Within an hour the leaky sink was no more. Overall, the entire company was very professional and our experience was great! I highly recommend FloHawks for any plumbing issues!! Thanks FloHawks I have to dispute Tom's statements.

I called at 12:15 stating that I was already there and inquired about when to expect them. I was not given a time but was told that it would be ok to go home since I live 15 minutes away.

My time slot was "afternoon ". I didn't realize exactly what that meant I guess.

I went back at 3:30 to make sure that I was there. At 4:30 we called again since we had not heard anything and were told that the truck was still at a job that he had started at 2:00.

I finally gave up and left at 5:30 and at 5:45 got the call the the driver was on his way. That isn't afternoon anymore, that is evening.

I get that things happen and jobs go long sometimes. Call me let me know what is going on.

I should t have to chase anyone down to give them my business. I called AAA septic and was given a 2 hour window.

I can live with that. I should have asked for referrals in the first place.

I do not normally write a post-service comments, but this one is exception. My house in Tahuya, Wa.

needed service to remove what clogged up pipes on our toilet, a septic system. The service was badly needed as we would be hosting guests the following weekend.

All technicians of FloHawks were busy but promised me a technician would come to my place that day( Wednesday) no matter how late. At about 9:30 PM, a uniformed technician came and introduced himself as Brandon.

He was very polite and apologetic for coming very late as he had to finish his last job order in Gig Harbor ( about 40 miles away from my place ). He wasted no time and took picture of the pipe, roto rooted, and tried to remove that very challenging barriers in the pipe.

He removed the toilet inside the house to get closer to root of the problem. In the end, the problem was solved (there were plant roots and a hanger inside, don't ask me ).

Brandon explained to me what he was doing, showed the picture of the problem, polite, professional, and very clean. He knew what he was doing, gave me other information about the septic system, and talked about how his company can help me.'''.Read less

Review and analyze now for company Mr. Rooter Plumbing of Seattle and provide the analysis in the discussed format for the following reviews: '''Last month we had twice water damage and called Mr.

Rooter on Sunday noon. Mr.

Rooter helped me to schedule same day. Technician Noah arrived at my home on time, diagnosed the problem in 5 mins but he went into crawl space examined all water pipes to make sure.

He advised us to re-pipe a full house with PEX A rather than fixed CPVC partially at an affordable price. He was not pushy about the service at all.

Once we decided to go with them Noah did a great job and planned accordingly before he starts the project. Noah is very knowledgeable and professional.

Very kind and helpful. Noah, never left the job until they updated me on what they did that day.

The whole crew was great, and hard working, and answered all my questions. Another Technician Pejman also did an amazing job with Noah.

As this is big project Noah and Pejman worked in a timely manner and had great attention to detail and completed the full house re-pipe including replaced water Heater. Mr.

Rooter was the best plumbing company I've ever had to do the work I needed done. I recommend Mr.

Rooter to anyone that needs a quality plumber at an affordable price They won't give you a quote on a toilet installation until they come out and look at the current toilet? I asked for high end/ low end just to know what I'm dealing with, they wouldn't give it over the phone. They come out telling me they'll charge $1,300 to install a toilet.

I said no and suddenly they're offering $500 to install if I have my own toilet. The plumber who I was speaking with seemed to feel like I was "kicking him out of my house" when I didn't agree to the pricing.

Very odd business tactics. I would recommend looking at some other more local businesses as this pricing was nearly double some of the other quotes I got.

The service provider was knowledgeable and helpful with my situation. I felt comfortable and the time it took to complete service seem appropriate.

They never showed up on the scheduled date and time and didn't respond to my calls. Not reliable We had a house flood damaging multiple floors caused by an unknown source and needed a plumber to the house on the same day to help diagnose and possibly repair the issue.

Mr Rooter was the only company out of 4 or 5 that had someone available same day, and came out within 30 minutes! They sent Noah who turned into the hero of the day. He was very efficient and skilled at locating the source of the leak without causing excess damage to walls.

We had a full house of professionals helping on the site while he was there - from insurance adjusters, water remediation pros, city water engineers, real estate agents and myself - and he was kind and courteous to everyone and led the work expertly. Ultimately the fix was very easy and very fast and he took care of it in a snap.

I would definitely recommend requesting Noah if you have a plumbing need in the future. He is prompt, professional, highly knowledgeable, and he will educate you on as much as you want to know about the issues.

We couldn't have had a better plumber to help us in this very stressful and urgent situation. We would happily work with Noah again.

I was told someone will either text or call 30 minutes before arriving, I get a call from the technician stating he was at my residence so I came to the door looked around and he yells from across the street not even in front of my house . When he approached he started talking to me very rude complained that he had been knocking on my door for 10 minutes and I replied that I was told that they would call or text 30 minutes before arrival and he yells I don't call you! I ignored his attitude and showed him the garbage disposal he looked inside it with a flash light and said I needed a new disposal and said it would be 784.00 I told him no thanks and he proceeded to throw up his arms and walked out! I then called Gene Johnson and was told that they could get someone out there between 12 to5 window I approved and then got a call around 30 minutes later saying someone will be there sooner I did get a text so I could track the arrival which was nice and he was very nice and fixed garbage disposal in 10 minutes it had a silver measuring spoon stuck! Didn't need a new disposal! I HIGHLY recommend this company.

Specifically, Tanner he did an EXCELLENT job on my toilets, angle stops (4), sinks, inspected and found weaknesses in my facets and my water heaters (2). He got rid of my old toilets and the boxes/packaging.

I had another company come in that had many many years of experience, but because of the unique design of my custom home could not finish the job. It took Tanner to come behind them and not only find what was needed, repair what needed to be fixed, but then gave me concrete advice on issues in the home that will save me thousands in repairs before I have those issues.

The pricing was less than the other 10 companies I called (this company is very competitive); Tanner came out same day, and tested every part of the house to make sure I would be good to go many years to come. Tanner was extraordinary (19th move in 28 years); the best service ever.

Above and beyond. By the way...no up-sale.

Watch out and beware. This company has a flat rate they charge the same across the board; and they offer a military discount.

Thank you, Tanner. You are professional and an expert in your field.

They say if you don't have anything to say about them Thanks Daniel the Sewer specialist Say nothing Technician was extremely rude when we refused to pay almost 3 times the average price estimated on internet. They got belligerent when we refused.

I did as directed , called the 800, asked to speak with the owner , left a voicemail message and callback number the SAME DAY THE COMPANY PLACED A RESPONSE TO MY REVIEW . 48 hours later no contact from this company or it's owner .

I have little interest in dealing with the company . Complete waste of time company .

Move on to another contractor if I were you . Good scheduling system.

Horrible pricing, no concept of marginal cost. First valve = $350, second = +$40, third = +$100, fourth = +$350.

Don't call these guys. They charged us $40 to come out and look at a plugged bathroom tub and then proceeded to tells us it would cost $450 to snake the drain.

A waste of time and money. Leaking faucet from our kitchen into the basement.

Two guys came out (two-day wait time) and fixed the leak, replaced a plastic drain for $2300. Took about four hours so not too bad, price was pretty high though and we were caught off guard by the bill.

We probably should have called other plumbers for estimates, lesson learned! Zach was fantastic. Our kitchen sink clogged up and was causing sludge to backup into the bathtub in our basement.

Zach snaked the shit out of our crusty pipes and got everything flowing again. I also paid less than other quotes for the same work.

I would 10/10 recommend Mr. Rooter and Zach to anyone brave enough to tell me they have a plumbing problem.

Thank you! Plumber came out quickly and new I needed a repair done ASAP. Charged $300 to replace 1 foot up PVC pipe.

It took him 15 minutes We have called Mr. Rooter three times the last fifteen months (dishwasher install, blocked drain and yesterday, a complete replacement of sewer drain pipes in the crawl space of our house).

In all three cases we have been 100% satisfied. The technicians showed up when scheduled, were professional and friendly, gave us an estimate, fixed the problem in the scheduled time and on the estimate.

We could not be happier with the service and results we've had working with Mr. Rooter.

On the most recent job - replacing all the crawl space sewer pipes - the two-tech crew showed up as scheduled, worked all day and rather than returning the next day to finish up, worked until 7 pm so the job was completely done in a day. The lead tech, PJ Arjomani, was professional and friendly, and kept us up-to-date on progress and schedule throughout the day.

I highly recommend Mr. Rooter.

Our experience with this company has been nothing but great. Our septic backed up, and the issue was between the tank and the house, they were out here that day.

The work was completed quickly and professionally. I couldn't be more pleased Dominique, was very pleasant and knowledgeable.

She did a great job with our sewer clean out. Thanks, Dominique.

Job well done. This is my second time using Mr Rooter and I cant say enough about how great they are.

Same day service on a Saturday Baldama came out and spent hours trying to unclog my overflowing sewer. Clog too far down pipe he sent Josh to camera the sewer, Josh sent Tony on the same day to try snaking another pipe no success but Josh went onto plan B and Gavin came out Monday Morning to put a clean out in the old pipe.

Josh came out after Gavin on Monday and used the camera again and found the clog. Josh was through presenting options.

On Tuesday Brian's crew came out at 10 am was done at 2 pm dug through concrete 4 x 4 x 4 foot hole replaced the pipe removed the clog. Everything taken care of in 4 days no waiting for service very efficient.

They don't nickel and dime you. They give you a price for the problem.and will send as many specialists until the problem is solved They don't charge by the hour.

I write with mixed feelings. I had a leak on July 9 and Mr Rooter was available that day.

The first visit was a disaster. The leak could not be recreated so the plumber cut 5 holes into my dry wall.

TWO were bone dry. Which a water meter probably could have determined without cutting.

He recommended I hire a water remediator service who could help identify the issue. Next day service comes out only to tell me they don't help with the issue but for $3000 they can remediate the site.

Next day Mr. Rooter sent two new plumbers, as i requested a scope/smoke test.

When they arrived they were unaware of why they were there and didn't have equipment to do a scope. They left.

Next day Mr. Rooter sent a plumber to do the scope.

He concluded it "might be" the toilet in the guest bathroom upstairs and that i didn't need a scope. Next day Mr.

Rooter sent yet another plumber. He quickly determined it was a leak in the guest bathroom sink.

When he found it was so incredibly obvious and he did a couple tests to diagnose how the water got onto the floor. He was able to repair several days later.

Now I'm left with multiple holes in the dry wall. I am not a plumber and completely stumped why this was so hard to identify when it's so visible.

I'm quite happy with the last person onsite but frustrated over all with the fruitless visits and subsequent costs. The plumber who cut all the holes in my dry wall did not seem well trained.

After the last visit I had another water remediator (not recommended by Mr. Rooter) come out who determined the floor and ceilings were dry and that they didn't need to pull anything up.

Please be very careful when you choose this company. I am having the worse experience with Mr.

Rooter. I needed immediate work on my clogged side sewer pipe on Dec.21,2019 while I was on vacation in Asia.

I asked my tenant to contact Mr. Rooter.

Mr. Rooter recommended and did unnecessary repair work on my pipe.

They told me over the phone that the clog caused by a crushed or broken pipe so jetting would not work. However, photos taken by my taken by my tenant shows a perfectly intact pipe that did not need repair ( I found this out after returning to US).

Mr. Rooter could have jetted the clogged pipe for around $1,000 but instead, they took advantage of my absence, and did the unnecessary work so they could charge me $8,453.

When I complained about this issue to the company, they ignored it. In addition, a few days after they repaired my pipe, they recommended that i should get a new sewer pipe because my old pipe was very old and worn.

They gave me a quote of $9,305. I took their advice and paid a deposit so they can put me on the schedule and agreed to not start on the project until the day I return to US.

However, when I returned on Jan, 9, they already finished installing the new pipe. I was a little upset but decided to give them the benefit of a doubt.

The worst is when i asked them to videoscope the pipe for me to inspect, the video showed the interior of the pipe was full of standing water. When I complained about this problem to two company's managers, they all told me that my new sewer line had passed city inspection and gave me all kind of explainations in misleading me into believe that their work is good.

After I repeatedly refused their work, they told me they can redig my yard and find a solution but can not guarantee the problem can be fixed. Extremely frustrated, I contacted the city to repuest a copy of the inspection report, I was told by the city that Mr.

Rooter did not get the city inspection on the new sewer line! Mr. Rooter tried to sell me a new sewer line without city inspection.

The pass inspection report they e-mailed me is only for the repair portion of their work. I have learned a hard lession by trusting this company, please do not make the same mistake as i did.

UPDATE - I did hear from them, a day after my post below. They are going to get in contact with Valley View Sewer, probably to confirm my information, then who knows what? I enjoy seeing updates so figured I'd post one of my own.

I will continue to update as I can. -JMO Terrible, just terrible service of NOT informing the customers to call their sewer service first! I own a house in SeaTac, had a backup and they came out right away, same day in fact.

Charged me $556.47 to run a cable line thru the toilet. Then they hit me with the sell, we have to dig up your line, install a clean out, installing a 'duel sweep clean' and 'hydro scrubbing the line to remove a 'sludge pack'.

$6,249.80 but I get a discount of -$506.47 for the previous attempt. Everything said and done I paid these crooks $6,903.05 for what turns out to be a maintenance problem for the sewer company.

The clog was in the street so not their deal. I call Valley View Sewer and guess what, these plumbers KNOW to tell customers in certain service areas to call their sewer company.

Had I done this, I would of paid NOTHING. They want you to call them first so they can determine where the issue is SO YOU DON'T GET RIPPED OFF.

Mr. Rooter STOLE FROM ME.

I called yesterday, spoke with Tracy who said she'd have a manager call me back and nothing yet. I will be posting on every Social Media platform about these crooks! Bet I hear from someone now! Mr.

Rooter has, so far, missed 2 confirmed appointments. We had a blocked landscape drain at our commercial property in Kirkland that caused some minor surface water flooding last winter.

Finally got around to searching for a outdoor plumber. Chose Mr.

Rooter for an estimate based on a few reviews and a walk through their website. Sent in a request and was called back within the hour.

Got a fast schedule for an on-site estimate, and had a great meeting with David. He listened well and inspected the offending drain and others it is connected to.

He said we can do this, and Jim is the technician to do it with the Hydrojet drain clearing system. Got a fair estimste and a schedule for weekend work when the parking lot would be clear.

Jim Yorba arrived within the scheduled window and got down to business. He has a great attitude, focus on safety (masks, boots, eye protection), he explained what to expect an got to work.

A couple of hours later these tools in the hands of this experienced pro got it all cleared out. Cleaned up the site and thanked me for the business.

Very satisfied customer here. Need an emergency plumber and was told we could get on the schedule same day.

Was given a timeframe and one hour before the timeframe was over, was called and told was not going to be able to make. Thanks for wasting my time and day waiting around for nothing.

Wow!! So impressed by Kyle and Manny and Mr. Rooter! I had a water heater leaking this morning and they arrived promptly and quickly diagnosed the problem and fixed it in a record time.

Super professional and gave me pointers. If I have issues in the future, I will definitely use Mr.

Rooter again. They even service the Eastside.

Thank you. Tommy was a great help.

Very intuitive and quick. We appreciated him coming to our home Timely, professional, and helped put my mind at ease when diagnosing a water leak.

Very knowledgeably and patiently answered all of my questions. Thank you.

This update comes little late but one of their staff called me like in 10min after I posted the previous review. He apologized and said that he will send a technician to take care of the mess.

The same technician (who came last two times) came the next morning and cleaned the grease trap again for free. The job was done as great as last time.

We had our plumber came in later to install the missing part. Till now the grease trap works fine.

I am always happy about the cleaning job they've done. It was just the customer service attitude that made me really upset.

The gentleman who followed up later to offer the free service as compensation was nice and sincere. I called them yesterday and the person in the office Kim said they would come out today between noon and 3 PM.

I waited and no one showed or called. I called back at 4 PM and was told I was not in their system for an appointment at all.

The manager apologized but he is not the one that set up the appointment for me to sit here for 3 hours and no show no call. I had a competitor do work for $1800 end of May.

I was looking for someone to help with this issue and be much cheaper. I guess I will continue to look.

The team who handles incoming customers calls is not a friendly group of people. Their tone and language comes off as annoyed when a potential customer is just calling looking for help.

This has been my experience every time I've contacted them. The first time I called was over a weekend and I was told not having a functioning toilet in a 1 bed/1 bath condo 'wasn't considered an emergency'.

They refused to provide weekend support and instead told me I could wait and they couls chedule something during the week. This is all super unfortunate bc the employees actually showing up and doing the work have been phenomenal.

So, if you don't mind being spoken down, treated like an idiot and you don't have a plumbing emergency sure give them a call. The estimate was fair.

The work was done efficiently and the time it took was faster than I expected. They were the first plumber to get back to me, and I wasn't disappointed.

Soon after I bought my home I realized I needed a complete sewer liner to resolve the multiple issues with the 1959 sewer line. A sewer scope showed a misalignment and heavy roots grown into the line in several places.

Part of the line ran under the deck and a storage shed. I called Mr.

Rooter and received a reasonable quote. The project manager, Jimmy Jack stayed in contact with us throughout the process and helped us understand the work being done and took the time to show us the scope of the newly installed liner when the city inspector was present.

I really appreciated Jimmy's commitment to our project. Update! (05/04/19): Mr.

Rooter contacted me several weeks ago after my negative review and wanted to make things right by asking me what I thought a fair price would be. They agreed to my idea a of a fair price.

I'm giving them more stars for reaching out. They didn't have to do that, but did.

Mr. Rooter sent Ryan out to fix a leaking outside faucet in my backyard.

To get it fixed Ryan had to get under my kitchen sink and make a hole in the wall and work with the pipes going to the faucet. Ryan had it fixed in about an hour and a half.

Brand new faucet...no leaks! My only problem was the price. The bid was for $1,350 and I agreed to it up front thinking it was going to take a whole day.

After learning how quick it was I was a bit shocked and asked for a discount. Ryan agreed to give me $200 off which brought the cost down to $1,150 with tax.

Let's see...that's almost $600 per hour! I'm still having a hard time swallowing such a huge bill for no more than 2 hours of work. I won't hire them again, because I feel gouged.

Just to be clear Ryan did nothing wrong and was a true professional, but probably had to charge what the company wanted him to charge. The next I hire a plumber, I'll get two bids.

Lesson lea I called for a toilet repair which involved replacing the water fill valve which costs about $10 to buy. I told them what was wrong with the toilet when I called for service so they would be prepared to do the job When they showed up.

The technician gave me some hocus locus explanation of the total charge which was $425 including tax ! I should have sent him packing without fixing it and called someone else but I needed to have it fixed and would probably have fixed it myself if I weren't physically challenged at this point in time. Their advertising claims "they want to be your plumber for life" and charging the outrageous thievery prices that they do, I can understand why .

They are truly big time rip off artists and should be run out of town on a rail...... disgusting and disgraceful Business practices and I will never use this outfit again.

Requested an appointment at around noon through Google and Tommy showed up at 3 to take a look. Helped me fix my toilet and helped me diagnose what we would need to do to fix the shower although since it was a much bigger task, no work was done on it during this visit.

Very fast and timely! Tommy did a great job of fixing the issue with our water heater. He arrived on time, diagnosed and fixed the problem quickly, and also advised us on how to resolve other plumbing issues in a cost-effective manner.

This company came out the last week of March, gave us fantastic quote and set up a schedule to have our sewer replumbed by April 4th. They didn't break ground until April 4th, and have shown up for approximately 2 hours a day, 3 days a week since then.

Today is May 4th and the project is still ongoing. Every week it will be done "next week".

They refuse to commit to anything, accidentally chopped into our water main and shut off water to the apartment building. They failed to secure the proper permits for the job as well and panicked when they found out another company reported them.

We just found out a week ago that the permit application was denied, but they still continue to show up randomly, a few hours at a time to apparently look at the hole they have dug. Maybe roll around in it a bit but the casual observer can not see anything getting done.

They always seem to be waiting on someone to bring them a part. On multiple occasions they have left the sidewalk completely cluttered, a 5 foot hole completely exposed and have piled dirt in front of 2 of the three exits to the building in complete indifference to fire code.

On top of it all they ripped out our controls for our sprinkler system and now have spent weeks trying to get around to repairing it. They refuse to let us call in the sprinkler company to repair it saying it's going to be fixed "tomorrow".

Well tomorrow never comes and we have a full construction zone still. They even had the gall to request full payment before the job was done! I have either been a project manager or property manager for over a decade and never have I ever had an experience like this.

It must be good to be so busy you can hold a customer hostage. I guess the thing that really gets me is the only explanation ever offered is that they are busy and they promise to get back to you, but never do! Well unless it is to give you worthless drivel about next week.

You have to hold thier feet to the fire just to find out when - maybe they might pop in again. They do not hold themselves accountable in any way and pretend like everything is fine.

The only people that show up here are the billing department and the estimators. They will be the friendliest company to your face and promise you the moon until you sign thier work agreement and put 50% down.

That's the last time they will care about you or your project. Also they love to park in your neighbors driveway even after they are told repeatedly not to.

I'm just besides myself, beside this crater in front of our building. Never again.

Edit: It's been a week and absolutely no one has reached out and tried to talk to us. It appears Vinny S below is offering the same lip service as the rest of the company with zero follow through.

They responded to my request for a quote and appointment the same evening I called(Super Bowl Sunday!) I got good info and an appointment very quickly and calls through the day to let me know when my repairman would arrive. The assessment was quick and luckily our emergency did not prove to be as drastic as we had feared.

They agreed to a fair rate which we sure appreciated. I am used to being fleeced when needing plumbing repairs-even if the work is good.

They will go in my address book and will be the first call next time-which we all know is only a matter of time! I had a really great experience with Mr. Rooter-- and I'll be honest, I was skeptical given that it's a chain and the average reviews.

However, they were quick to get a plumber out to bid work on the repair of a leaking waste drain that put our entire master bathroom out of commission. The following morning, the plumber Peiman came out and did the repair with minimal demo required.

I was really concerned with the amount of wall that would have to be removed, but Peiman worked with me and explained the various options. In the end, he did a timely repair and the master bath is back in business.

5 stars specifically for Peiman and the level of service. The plumber that came our was excellent.

He was been knowledgeable And so was the sewer guy. The plumber was so nice and really took his time explaining everything since I know absolutely nothing about this stuff!! PS the plumber and sewer tech barn deserve raises!! They were so good with my puppy and even keep giving up lovin'.

I This place will be my company for any or my plumbing needs!! So nice and personable They knew they stuff and all in all it was a great experience and it's loving to be able to run my shower and washer at the same time! We have hired Mr Rooter now for multiple jobs including redoing two of our toilets, repairing the pipe leading to our septic tank, adding a clean out, and a bunch of other little things. Every individual we've interacted with from the initial phone call to the work on-site was professional, friendly, efficient, and just an absolute pleasure to work with.

I would absolutely recommend them to anyone in need of a plumber! I had a partially clogged sewer line (backing up into the basement). It was on a weekend so I had to call these clowns instead of my usual sewer guys.

They came, spent a little time trying to get it open, and then tried to sell me on $10K+ worth of work. I called my usual guys (Metropolitan - the only ones I trust) the next day and they got it open right away and told me that major work could wait.

Avoid these guys, their bread and butter is selling you on big $$ repairs when a competent company could have just gotten your drain open. Alex Mahdiani did excellent work.

Was very professional and friendly. Would use this service again if I knew a plumber like Alex was coming to work on my house.

Mr. Rooter was the most price competitive of the 3 bids I had on sewer repair.

Their initial project kicked off in a timely manner before being dragged down by delays. Eventually the project was "complete" - however no walkthrough or signoff occured.

My project manager then quit Mr. Rooter.

As the weeks went on I started to get calls asking for final payment, even got 1-2 offers to have people "stop by" to go over my project with me. Nothing materialized.

Eventually they mailed me the paperwork and ran my credit card on file. For $10K I have an allegedly fixed sewer and some paperwork from the city...

However, I cannot recommend this company's customer service. My side sewer backed up.

They came and removed a tangle of roots then did a sewer scope to check the line. The staff on the phone arranged my appointment for service efficiently.

My technicians Michael Barbosa and Karol Zepeda were both fantastic. They took the time to make sure my sewer line was properly cleared and then cleared a second clog from the backup into the bathroom.

Thanks to Michael for also showing me how to easily clean a slow running sink drain. I called Mr.

Rooter needed a same day service. They were able to come and help within the same morning! Shamim with Mr.

Rooter was amazing to work with. He was very kind and courteous and did a great job getting a toilet wand attachment out of my master bathroom toilet.

He provided me a discount at the end of the service and I was thrilled. Thanks so much Mr.

Rooter!! Plumber, Barret, arrived 1/2 hour into the window. Kept me informed on every step he took to solve my issue.

He was on site for 2.5 hours ! Was very knowledgeable about his job and you could tell he enjoyed his profession. Very polite and friendly too.

Will request him for future work ! Our 14 year old water heater took a tank on Monday - Mr. Mohammad Bagheri and his co worker came out the next day and gave us an estimate.

After dealing with our insurance we called Mohammad this morning (Thursday) to see if he could get us in and he said he'd be here this afternoon. Mohammad and his co worker saved our family! We were truly miserable without hot water.

They squeezed us into their already busy day and showed up at 630pm in Marysville the exact time they had said in the morning. We were so grateful they squeezed us in and got us a new tank! They drove all the way from Seattle to Marysville! They had the whole thing installed and working within an hour and a half.

Thanks so much Mohammad! Definitely will use and recommend again! Also prices were competitive and better than other companies. Great service.

Very frustrated with exceptionally poor customer service and communication. Called Mr Rooter to handle an emergency of a frozen pipe preventing any water in the apartment, deciding we could wait the 48 hours to get a serviceman out.

But after waiting two days, I called during the arrival window only to find not only wasn't the serviceman coming that day - but he couldn't reschedule for another four days!! I essentially had to contact them to find they wanted us to wait 6 days to get water restored! It seems almost criminal that they could break their promise of a fix with no communication or help with alternate solution. During multiple holds while I tried to contact them, I got the impression they were shifting me to multiple offices.

Sure enough, despite their cute "old tyme" logo, their service map shows Mr Rooter covers the entire US and parts of Canada. So I guess when you're a national or international firm, you can treat people poorly? Only local companies for me from now on...

I had a great experience with Mr Rooter. My heater stopped working in the morning and was beeping with error.

I called Mr Rooter for a specialist to come and have a look. A gentleman by the name of Tommy was dispatched and was super helpful.

After restarting the system and he made sure it was operational by running multiple faucets. He was very informative my letting me know about my water heater's capacity and what could go wrong.

He was also kind enough to waive his visitation fee of $40. I highly recommend their service.

Do NOT be fooled into thinking that these are reasonable folks as I was by the $39 quoted price to come have a look and get an estimate. I have a clogged kitchen drain, all other drains including the washer 5 ft away were fine.

Dude took one picture and quoted me minimum $430 if simply running the snake down the sink cleared it but no guarantee. Even tho I'm badly disabled, I chose to pay the $43 fee for his 3 mins and figure it out myself.

The 25' long snake cost $14 at Home Depot. I feel like an absolute fool for calling them and falling for the super nice ladies on the phone.

We contacted Mr Rooter back in May /2021 because we had no hot water. The service man came out and dispose pilot light was out so restarted and got the hot water running again..NO CHARGE! Then in July ran into same problem and again contacted this company.

Raymond provided excellent service with a quote for cost of them replacing the tank. We tried to purchase tank ourselves but ran into problems.

Called Raymond and he showed up next day. He was professional, courteous and on time! Also looked into a possible leak in shower and provided advise on how to proceed.

Have used this company on three occasions and would DEFINITELY RECOMMEND! Update - I received an apology and gave the company a second chance. The team sent out were friendly, timely and knowledgeable.

Called for what may or may not have been a minor job. Appointment made for the following day.

It was then rescheduled. Another appointment made and again I received a call seeking to reschedule whilst I was at home waiting for them to appear.

Although I'm a stay at home Mom I still don't appreciate waiting around for hours when I could be out doing something fun with my sons. Especially as this was the second time and there was no apology.

Not impressed in the slightest. Shoddy service of the highest I'll be the first to say that I'm not familiar with the going rate for plumbing work...I'm quickly learning.

I had a new kitchen countertop and sink installed and none of the existing plumbing matched up. I spent a couple of hours doing my best to figure it out.

I mean I took it apart I should be able to put it back together, right? Wrong. So I broke down and called Mr.

Rooter. The good: The customer service is the main reason I gave them 3 stars.

The women I dealt with on the phone and the plumber that came to do the estimate were incredibly pleasant and helpful. The bad: I thought that this would be a fairly easy job for an experienced plumber...connecting the sink drainage.

The estimate was $300+. Ok, fair enough, I'm finding out...that's the price of plumbing apparently.

The ugly: I thought well since they're going to be here I might as well have them install the new faucet as well. Simple task, but since someone was going to be under there anyway I would just have them do it...so I asked for that to be included in the estimate.

Holy crap...$342 to install a faucet...a faucet! When they come to give you the estimate, they tell you the estimate, the schedule you...then email the estimate. When I got the itemized estimate and saw they were charging me $342, I called and cancelled the appointment on principle.

I feel like $342 is an exorbitant amount to install a kitchen faucet. In the end, I took 10-15 minutes and installed to faucet myself...and am still looking for someone for the remainder of the work.

So to me clear, I still can't use my kitchen sink, but in my mind my principles are intact. Alex Mahdiani was on time and was very thorough fixing our issue.

This was the second time using Mr Rooter and both times we were extremely satisfied. They came out to our apt building to fix a clogged drain and leak.

One year later they came out again to fix the very same problem but this time they talked me into paying extra and getting the hydro scrub warranty. Now, 13 months later we have the same problem again but they won't honor the warranty because it's a month past coverage.

Obviously they are not really fixing the problem and scamming people with this warranty. Not a happy customer and they had no response when I told them how I felt.

OK, back to 5 stars for the good customer service getting the last bit of the job done. The quality of the work and professionalism of the guys who did the work was never an issue.

Just some communication and follow-through but in the end they got it done for me. My kitchen sink garbage disposal was leaking so I called for repair and they sent someone out about 2 hours later.

Peiman was polite, courteous, wore shoe coverings and face mask, replaced the disposal and took a look at a leaky bathtub faucet. Cost to replace disposal was $589.70 plus $20 travel surcharge = $609.70, minus $50 discount was $559.70, plus $57.37 tax for total of $617.70.

He was able to replace the disposal with one he went out and came back with, a 1/2 HP Badger 5 Insinkerator which is about $125 at Lowe's. Total work time 3 hours.

So labor cost was about $150/hour! Looking at the leaky bathtub faucet was free as I did not see it on the invoice later, and he changed the gasket on one handle but it is still dripping after shut-off. All in all, service was fine but SO VERY EXPENSIVE.

He did say I could callback for a free visit if there were any problems. I've messaged Mr.

Rooter to see if he could come back to look at the bathtub faucet again but since I did not see it mentioned on the invoice maybe it's not included. It was an emergency plumbing call, perhaps it would have been cheaper if I had not needed same-day service.

Mr Peiman Karimi fixed my leaking shower valve fast and right. Now I can get a good nights rest without being kept up listening to a drip ...

drip .. drip.

Thank you again Mr Karimi! I had some trouble finding a plumber to replace my water heater on a weekend due to my work schedule. The other companies I contacted had a lot of questions and conditions, it almost made me feel like asking for their services was a burden.

When I contacted Mr. Rooter, they asked the basics and made my appointment for two days later (on Sunday), it was a very easy process.

The technician was prompt, but didn't attach some of the connections all the way so I wasn't getting hot water. When I called, they sent out an emergency technician within 30 minutes to fix the connections.

I'm thankful they were available on a weekend and very happy with the service I received. I bought a house earlier this year, and about a week after closing I had to travel for work.

Once I got moved in, and right before I left, I noticed the spigot on the front of the house was leaking..and leaking...and leaking... 36 hours before departure, I called around to as many places as I could, as I did not want the spigot to leak the whole time I was out of town.

Mr. Rooter was the only one who was willing to come out same day.

In fact, the guy came around 8pm. He had to replace part of the copper pipe as well as the spigot, which turned out to be bad due to the previous home owner leaving the hose connected throughout who knows how many winters.

The plumber was very knowledgeable and courteous. He completed the job in about 1.5 hours with great success and no more leaking spigot.

The total cost was $258. I have no idea if it this too high, but to me it was worthwhile considering the situation and their same day service.

Much appreciated! Overall: Prompt and excellent service We finally called a plumber in after procrastinating about the water stains that appeared on our living room ceiling. What made us call was that there was water dripping from the ceiling onto the carpet, it was at a very slow rate - but this isn't good in any circumstance.

The reason we called Mr. Rooter was because we saw the advert in Metropolitan Home (most of the places advertised in there are decent).

I also checked out Yelp for reviews and there was ONLY one review with 4 stars. We knew the job would NOT be cheap, but all we wanted was for it to be fixed and fixed properly.

We called them around 09:00 and they told us that they would call us again to let us know when the technician should arrive. The lady called again at 11:00 and told us that he's on his way; he finally arrived around 11:30.

His name was Reuben Boswell and was exceedingly polite, friendly and listened to what the problems were intently. You don't need to tell them to take their shoes off - they come with shoe covers to protect your carpet/floors.

He continuously took them on and off as he went into and out of the house respectively. He was also extremely careful not to let our indoor kitty out.

The two problems we had was that there was a slow leak in our living room ceiling and the toilet in the family bath constantly dripped. However, the leak was far more important.

The best thing was that he'd look at the problem, look in his manual and then tell you how much it'll be. He then writes it on an invoice type sheet and gets you to authorize the work to be done.

This value does not change and he carries almost everything in his van. He gave our toilet a complete tank overhaul by replacing the old plastic ball cock system, which cost $427 and took one hour.

He then went on to diagnose and fix the problem with our shower, which took a further two hours. Next, he proceeded to give us a free inspection to check that everything was ok.

The total was around $700. I asked him about savings for today and he didn't try to sell us the membership, but I decided to go ahead with a one year subscription as it saved me $2.00, wow! The benefits you get from being a member was good, considering it was "practically free" - you get a discount, priority schedule, periodic specials, personalized records and it's transferrable.

Well we didn't really need it, but what was the harm if the total was the same price? I would recommend these people, although not cheap - they are honest, trustworthy, polite and tidy. They are open 24 hours a day, 7 days a week and there's never an overtime charge.

However, it's a shame that none of their work is guaranteed. Our problem started when Mr.

Rooter fixed a broken drain pipe to the house next door. They flushed/scrubbed their 4 inch drain line which is connected at a Y to our 4 inch drain line as well as a 6 inch line to the main.

They cleaned out the next door pipe and pushed it into our 4 inch pipe rather than the shared 6 inch pipe. This of course blocked our 4 inch pipe.

I called and they sent out the same "Service Professional". He put the scope in and it seemed to be blocked about 10 feet in.

When I explained what had happened he stated that the cleaning of the neighbor's pipe would have gone in the shared 6-inch pipe not our 4-inch pipe and that there must be another problem. He said that we had to start with a scrubbing ourselves and see if there was a broken pipe.

He said we had to pay for that ($1,326 with tax) before he could schedule it. Since we had water coming back into the house and needed it fixed, I agreed.

The crew that came the next day to scrub the pipe used the scope and were able to get through the blockage so that the pipe drained. They then did do the scrubbing/jetting.

We are now out $1,326 for a problem we would not have had had Mr. Rooter not caused it in the first place.

I will be filing complaints. UPDATE: Robert, manager of Mr.

Rooter, called me to discuss the problem. I explained and he sent out someone to check out the drain again.

He called me back after discussions with his personnel and looking at the video. He agreed that what I was saying was possible but that there was no way to prove it either way.

He therefore offered to split the cost with us and refund us half. I agreed with this because we did get value in having our 4-inch pipe and the shared 6-inch pipe scrubbed clean.

I do appreciate his willingness to listen and find a solution. They mean business.

I got an appointment as soon as the following morning. They gave me a courtesy call prior to their arrival and they came on time.

The contractor was efficient and professional. He did the diagnosis within 10 minutes and got the job done quickly.

However, they are considerably expensive and the customer service on the phone was not that great. Shout out to Scott for fixing the issue! They were on time, did what they said they were going to do and customer service deserves the 5 stars! They sent out a technician right away and he was thorough.

He put shoe protectors on before coming inside. He called my insurance company and emailed me a quote for free.

I don't like doing reviews, so it's an exception that I am taking the time to comment on my recent experience with Mr. Rooter.

I've been a Mr. Rooter customer for decades; sometimes a fix would take 30min, sometimes it was a couple of hours.

I always felt their prices were on the high side but the work was good. This review is about my first experience with a warranty issue.The initial call out work was 'ok'.

A bathroom faucet install was less than satisfactory and an attempt to fix a leaky kitchen faucet made it worse (2 star review). The technician came back and fixed everything perfectly; it's the follow up work and Mr.

Rooters guarantee to "make it right" that I really appreciate (+3 star). Thank you Mr.

Rooter for your "old school" attitude (taking care of the customer) that continues to keep my business (your card is still stuck to my fridge)! ps. "shout out" to the tech who came back to fix everything, he had a great attitude! The entire Mr.

Rooter team was exceptional. I called them early one morning and they had a team out to our house that same day--they also had a very reliable Dispatch Rep who would call me 30-mins before each visit's expected arrival window.

Everyone that came to our house spent a meaningful amount of time assessing the work, explaining things in great detail to us, repeating their answers to both my husband and to myself, and just generally making sure we felt like we had all of the information that we needed. We ultimately went with another company due to costs, but Mr.

Rooter was a really great option. Was able to get a reply from an employee over the Yelp app late at night & have someone come out the very next day to unclog our pipe under the sink! They came on time within the time frame they gave me & called me when they were in route to our place.

Thankfully it was in our budget to have the pipe snaked. Now I know that the disposal is just in case something goes down the drain...

not to flush piles of celery juice down Lesson learned! Will be using Mr. Rooster again when we're ready to have a leak in our bathroom fixed! Had my master bath toilet replaced, as I was told it may still have problems if repaired.

The plumbers had to leave and go buy a new toilet and then come and instal it. The first quote was 540.00 to repair, or 977.00 to replace.

Both were OUTRAGEOUS. After asking to talk to the manager, the instal price was 775.00.

Still very high, but better. Would not recommend this company.

At least its done. A representative came to my home because of sewer problem.

He told me they don't do septic tanks and that's the problem then tried to charge me $498 for a visit which took only one hour. He only ran the line, but was unable to fix the problem.

After I threaten to report them to the Better Business Council, he reduced the fee to $198. Then, he told me to get a membership which we be $298 and I can get 15% off next service.

He then told me to call him after the septic company cleans the tank and he will run a jetser for $950, but he would give me a $15 discount. The septic company resolve the issue for $300.

Mr. Rooter has already has a bad rating on consumer affairs, but I didn't realize his unethical practices until I called for service.

Requested help with gas water tank. Tech was courteous prompt, he did reset, however it didn't work.

I called another company they ordered part it fixed hot water tank recommended to replace tank to the tune of $4000. Called another company total fix was under $1400.

Huge diffrence! I called them at noon with a minor emergency in home (water leaking from between the first and second floor. They were the only company that came out to where I live that said that they could have someone there that day.

At 4pm, they called and said that they could not come out that day but they would definitely have someone out there by 9am the next day. I took a few hours off of work and waited for them.

At 11am, I called to find out what was happening, I was told that the plumber who would help me had started work and I was his first call, so he should be there soon. He arrived at 12:30pm.

So I ended up taking the entire day off. The plumber who helped was friendly and kept me informed of what was going on.

At one point, though, he wanted to cut a large hole in a bedroom wall to replace the entire shower/tub mechanism. This made no sense, because the leak did not happen when we just ran water from the shower and tub.

It only leaked when water splashed against the wall. He continued to insist that we had to replace the entire thing ($1250).

I was assertive and after he put silicone around a couple of pieces that were easily removed and replaced, the leak was fixed ($200). I am glad that I was assertive because I would have had a lot more dry wall to fix if I hadn't been.

Cannot recommend. There was a small problem with the basket (drain) in the kitchen sink.

I called it in on Sunday. A lovely person picks up on the second ring and offers to send someone out on the same day.

On Easter? No way. Plumbers have families and deserve down time also.

The plumber showed up at 9:00 today and discovered a defect in the part that I had supplied. He could have said tough cookies (since I supplied the part), but instead went out to his truck, brought in a new part, and made everything right.

He was also happy to wait if I wanted to run to the store to get the part on my own. We also got to jawbone about various plumbing topics again.

I think Mr. Rooter did a great job.

I don't think I'll have to call the plumber again. Too bad, because he's a wealth of knowledge and fun to talk with! Very expensive.

A 30 min job to fix a leaking drain under the kitchen sink ended up running $450. $800/hour in labor is a bit much for a simple fix.

$50 for parts is also pretty hefty for some plastic pipe ($7 at home depot), clear caulk, and a few inches teflon tape. I would highly recommend Mr.

Rooter Plumbing of Seattle to anyone and everyone! Robert Miller is a class act and handled our major plumbing issue with superior customer service! Robert coordinated a top notch crew to come to our home promptly and they took great care of our issue with their knowledge and expertise! Manuel, Kyle and Dale are amazing plumbers and are extremely professional, while respecting all of the Covid safety measures. Best decision ever to call Mr.

Rooter Plumbing of Seattle! Great experience with Mr Rooter service on sump pump basin and pump repair. They came out the next day for a reasonable estimate.within a week, they got the parts and a crew of three people showed up on time to do the repair.

They cover the room with tarp, wore booties and masks during the whole time. They finished on time and kept the place very clean.no extra charge.

Would recommend them for sump pump repair I had a block in my drain and couldn't get it cleared but they said they will refund all but a service charge so that was very nice of them. Will use in the future Our preschool was in a bind with a clogged toilet and our typical plumber was busy so we took a chance with mr.

rooter. They charged us 3 times what we typically pay, screwed the toilet bolts too tight and broke the flange but didn't notice at the time.

For a month, we had a slow leak that finally became apparent and when we asked them to come back out, they admitted that the last technician broke the flange but "now this was a bigger problem that will need the floor torn up to fix, would you like a quote to fix it?" No thank you, I would not like an overpriced estimate to fix the mistake you previously made. Somehow, O'neil plumbing pulled through again without tearing the floor up to fix this mistake made by Mr.

Rooter. Never again'''.Read less

Review and analyze now for company BelRed Heating, Cooling, Plumbing & Electrical and provide the analysis in the discussed format for the following reviews: '''Vent cleaning was part of my HVAC service and furnace replacement. I had to call them to schedule because no one was contacting me about it.

Guy who came out seemed kinda spacey. Offered to clean the dryer vent but didn't seem to know where it was- for some reason he thought it was next to the front door (it's in the back yard).

He left dust, dirt and drywall throughout the house. Didnt clean the actual registers, left them very dusty and dirty.

Unplugged many of my things and didn't plug them back in. Dumped the dog's water bowl over and just left it, water all over the floor.

Walked through the house with shoes on and I had to remind him to put shoe covers on. Ultimately couldn't clean dryer vent because he couldn't get to it.

Dragged his dirty machine and hoses all through my house despite the obvious request of no shoes, so clearly no outside equipment. Turned my heat off and switched it to cool the house and left it that way, so cold air was still blowing.

In general just not a very professional experience and definitely not what I was told was going to happen by the office when I called. All in all a disappointing experience.

BelRed has been our go to company for plumbing, HVAC, electrical for years. They have fair pricing and provide quality services.

Recently we had some water pipes replaced under the house by Noah a plumber. He did an excellent job and was very knowledgeable.

We also had our annual electrical inspection conducted by Ian M., he was thorough in his work and identified a crossed wire in an outlet and repaired it. We are extremely pleased with BelRed and feel confident in the work that is done.

Trust is more like it! Thank you! Raymond M. Insane labor prices.

$450+ to switch out a thermostat, that's not even including the price of the thermostat. Seattle is expensive, but not this expensive.

I suggest checking out some other places.. maybe because they're now under a larger company, prices are blown way out of proportion.

Ended up going with a different company that charged $150. Wasn't going to post this but they will text you multiple times to leave them reviews.

Also got a couple phone calls asking if I wanted to continue with the $450 job. Had a "technician" come out two days ago and they told me they could only run a pressure test that costs $800+ to find the problem because there is a leak.

His suggestions were: 1: spray something like fix a flat in there and seal whatever leak there is potentially. *wouldn't recommend doing that.

2: do a line test for around $800 and see where the leak in our pipes are or potentially the AC UNITS. If there is a leak could cost us $4k ( reset the lines) and hope our current unites would work but could go out in the next 3 months to a couple years.

3: Replace it all for about $11k with all services. It's old, so may as well replace it.

I asked him multiple times if we could test to see if the units were functional. He said we would have to run a pressure test to determine that.

Fast forward to techs coming out today to replace it all. They did a "bubble test" which should have been done by Gabe who did the first inspection and determined the connection wasn't tied down enough.

They said he should have done that when he came out and this would have been avoided. He put 14 oz of coolant in it and tightened it down, and it's fixed.

Gabe also told my wife he would be there two days later to fix this all, she put a deposit down of 5k and then we found out the appointment was a week later. We have an 8 month old baby, we would have found someone to come out sooner but Gabe from belred said Friday worked.

We called in, they eventually had someone come out today (Friday) and this all happened. Now we paid a 5k deposit, we can't get ahold of the office and when I called in, they said I would hear back today.

Their own technicians were surprised this all happened. The initial Guy who mentioned earlier just didn't even check the unit and charged us $60.

Their own technicians today said if he had opened up the unit, he would have seen that there was a leak due to it not being tightened down enough. Can someone call me back please? Technicians tightened down a bolt and filled my unit back up with coolant.

I paid you 5k and I keep getting a "I'll email the company, they will call you soon. NO CALL Terrible, scheduled during the promo offer from the radio with the service repr.

using promo on the furnace + discount on Heatpump maintenance. Set for a month wait, now a tech comes out and give another side story for a double charge.

I will Never call this company again. No need to schedule a svc maintenance where they said just to check to make sure it works...which we can tell if the system is or not.

I expected for more throughout and clean up maintenance. I called Belred to go to one of my rentals & troubleshoot & fix what I had figured was probably a simple short probably in an outlet.

Ian was sent & quickly found the outlet that was the problem, the charge was a lot more than I expected, I have paid less for far more electrical work. He explained that he had to drive 30 minutes to get there, so just know that if you hire Belred that they will be charging you for every little thing the minute they are dispatched.

I for one will never use Belred again, this company is a no go, way too expensive! We tried to turn our heat on only to find our furnace wasn't working! I called BelRed at 5pm and they were able to send someone out at 9am the next day. Andrew K was an amazing technician.

He quickly identified the problem and was able to get the furnace fixed and running in no time. He was very friendly and throughly explained everything that he did.

I am very thankful Andrew was able to help us get our heat back on! If I could give Sean Kelly at BelRed six stars I would! He helped us diagnose and solve multiple home heating problems in a complex situation. He was patient, thorough, competent and knowledgeable.

I have confidence going forward working with Sean and Bel Red to solve our HVAC, heating, plumbing and electrical needs going forward. Excellent service! We definitely recommend BelRed.

They installed our new furnace a year or so ago, and we're back today for vent cleaning. They were courteous, timely and efficient We are very pleased Daniel was incredible thorough and kind.

our air quality already feels loads better after the work he did! BelRed came out to do a repair on a buried lighting wire that had been damaged during a recent tree excavation. They arrived on time and the job was done smoothly, quickly and respectfully.

The work is protected by their guarantee. The visiting service technician was Thomas Kim and he did an excellent job assessing the problem from top to bottom, starting with the potentially easiest/cheapest problems in the inspection and working his way up to the more comprehensive fix that was needed.

He was extremely communicative about the different parts needed and provided an accurate estimate before any work began (which the service call dispatch fee was also applied towards). He did a great job locating the break and splicing in a new segment of wire while also replacing the photoelectric cell that had been damaged as well.

Afterwards, he clearly marked where the new wire was laid with spray paint on the dirt, which will be very helpful for any new garden planting in the area. He also gave me cost-saving recommendations on future lighting ideas I was considering.

Overall, my service experience with BelRed Electrical and Thomas was excellent and I would call them again for any work I needed done. Electrical home inspection performed by Oscar; on time and efficient.

Recommended improvements to bring kitchen and bathroom to code in older home. Do not use BelRed.

We purchased a new HVAC system with heat pump for our home in June 2024. They made countless mistakes installing it which led to them replacing the entire (new) system.

Since then when we use the heat pump to cool or heat the house there is a consistent vibration noise. In addition, the indoor furnace is incredibly loud at start up.

They have been out more times than I can count and in the end, I believe they made a huge mistake and should have told us they couldn't sell us a system. We do have a tricky install situation and the complexity of our home doesn't help the situation at all.

There team is nice enough, I've gotten to know about 10 of them now, but they do not have the skill to take on a completed job in a 1980's home. I do not recommend.

Things have really changed at Bel Red heating and air conditioning. They are no longer locally owned and run.

Instead they were bought by private equity ownership, Apex partners. Unfortunately many others were also sucked up into this unfortunate (for the customers) situation.

They seem to upsell expensive service I wasn't sure I really needed and they have been texting me to leave a review (at least 5 times) when my appt has not happened yet. I no longer trust that they have my best interests at heart.

Decide for yourself, but in my experience PE ownership is never good for anyone except the PE investors. Easy to set up an appointment "with Belred and I got a text from the service tech Brandon letting me know he was on his way.

I could even track his truck with approximate arrival times. Brandon explained clearly the service he was providing, serviced our furnace and heat pump and gave us the documentation and pictures showing me what he had done.

Very knowledgeable and professional. When I had a service contract question he called the company to get me an answer.

Belred comes through again. Thanks Brandon.

James and Oscar from BelRed did an amazing job on installation of EV wall charge in my house today. They are very professional and courteous.

I highly recommend them to anyone who needs some electrical work done! Thank you, James and Oscar! It is rare for me to give a review. But, I was suitably impressed to find Belred's Lawrence Brookover to be highly professional and a top-notch expert in HVAC.

His analytical sense is superb. Most important for me was his ability to clearly articulate in layman's language, the nuances of my system and what corresponding solutions would work best.

He will not waste your time. If you're reading this, find a different vendor.

My husband and I purchased a heating and cooling system from your organization in October 2023. We felt good about the purchase until we didn't.

The installation was supposed to have been a 2 day install, October 12th and 13th, a Thursday/Friday - but turned into multiple days, with no heat. On October 12th, we were left without heat.

The guys left with a portion of the work done at 8:20pm. I purchased them dinner and spent a good amount of money because I felt badly about the lateness of their day.

They came back on Friday to finish the project, or so we thought. On October 13th - when the install was complete, we learned that there's an entirely different "guy" who actually turns on the system and that that "guy" wasn't scheduled to turn it on on Friday the 13th.

In addition, we learned that no one works on the weekend. The installation team of 2 left the house and provided us with 3 portable heaters but no additional information about when the heat would be turned on.

I reached out to Miranda because we were two days into no heat had no idea when to expect it to be turned on. No response from Miranda on the 13th or 14th so I texted again on Sunday, October 15th because we were still without heat.

Now it's been 4 days. I didn't hear back from Miranda until Sunday, the 15th.

October 15th - received a text back from Miranda stating that we should have had heat back on Friday the 13th and she'd follow up. October 16th - I texted Miranda again at 6:21pm - we still didn't have heat and my husband had heard nothing from BelRed.

Miranda texted back and said that the startup was coordinated for October 17th. While the startup finally happened, we had no heat - with an 8 year old daughter in October, for 6 days.

Nothing but an apology via text from Miranda. Fast forward to current state.

My husband went under the house to look at the new system and found a massive gap in the connection which was heating up our crawl space and not our house. My husband had to temporarily fix the issue and call your technicians to come fix it because we couldn't have the city come out and inspect the system as it was not installed correctly.

What would have happened if he didn't go under the house? We would have spent a lot of unnecessary money with the promise from Miranda that this system was going to save us money. It was just a happenstance that my husband found the issue.

A tech came out and fixed it in January, I believe, but we were paying for heat that we didn't actually have coming into our house. We were finally able to coordinate the L&I inspector - no help from your team - to come inspect the system.

We were told that they system qualified for a $4000.00 rebate. I was told that it's our responsibility to fill out the paperwork and get it to PSE so that we could actually get the money.

Your team wasn't helpful in any way. I looked at the invoice to fill out the rebate form and the system that we purchased, according to what I saw, only qualifies for $2400.00 in rebate.

I've sent an email to the project coordinator Caleigh, after multiple phone calls to the office prior to emailing. I've received absolutely no follow up from the project coordinator.

In addition, I called today to find out how to contact a leader and was told that the receptionist didn't know who the leader is because there's been so much change over the last year. There's no one locally to help.

Here's the thing. Customer service will make or break a company.

My husband and I both come from the service industry and have high, yet realistic standards for customer service. Our experience has fallen well below any floor that we thought existed.

We'd like for a response from someone, anyone who will help us get the rebate that was promised to us. Gabriel was informative and courteous in diagnosing our heat pump.

During the heat wave, our heat pump produced very weak air flow, not able to maintain temperature. BelRed Heating managed the appointments efficiently.

When there was a cancellation of an appointment, they offered us to take advantage of the open slot, which we took gladly. Gabriel pointed out a problem in the filter system and like he suggested, the heat pump system was able to produce sufficient cold air flow after the fix.

I have been a customer of BelRed for a while. They are, I believe, on a rather pricey side, but they get the job done and not try too much to oversell something.

Had them over for an assessment of my condo HVAC. Gabriel was very effective.

Identified the problems and left with a request for future change out offer. Still waiting after one day.

All good. Was nice to get a complete and professional check on things.

My split AC stopped working and they sent out a technician. The technician seemed clueless because he said that "Split systems are smarter than traditional central air systems and it complicated to fix" He wanted to charge me $6000 for the repair or replace my system for $30000.

I found this ridiculous and started researching myself. The issue was my motors were blown and I had a fuse on the board that went bad.

I ordered the two motors for $300 each and a replacement fuse for 10 cents. After swapping the 2 motors and desoldering and resoldering the new one it has worked the like charm.

I find over $5000 in labor ridiculous. Please beware of their technicians trying to upcharge you a ridiculous price.

bel red heating and plumbing did the maintenance on a furnace which I had previously purchased from them. the cost for that was ballpark $280.

Durring the maintenance the technician let me know that the flame sensor was burned up pretty badly and I should get a new one. I approved it and he let me know it was going to be roughly another $280 for the part.

I ended up checking the cost of one on Amazon afterwords and was shocked at the up charge. I can get a freaking 4 pack for $6.

(https://a.co/d/0elLssI5). How the hell is a $1.50 part Not just included in maintenance? And how do you have the nerve to up charge this to $280? you were already here doing maintenance.

he already had to uninstall and reinstall the part and he had it here with him. Please make this right.

I got my furnace and my water heater from you guys and have recommended you in the past. you all Should be ashamed of this billing practice.

I'm ashamed I didn't do the research ahead of time because I trusted your integrity. Vaughn was great today.

He was thorough, courteous and professional. He arrived on time.

He left the work area clean and neat. His explanations of his work were clear and in layman terms.

Thanks After reading my one star review I was contacted on July 7 and told a technician had volunteered to help. Lawrence contacted me and came out to fix the new unit.

He found that during install the condensate pump had never been plugged in. The problem was easily resolved.

Lawrence's professionalism and customer service was excellent. If I were you, I'd avoid this company like the plague.

My husband reached out to them because we used Fox, which were bought by this company. Fox was great, this company is trash.

My scathing review isn't about work actually being done, which was fine, but rather the CLEAR mismanagement at upper levels that could have ruined my family financially. And yet, despite this debacle, I have yet to hear even a peep from anyone in charge of the company.

This company came out to clean our ducts. While doing the work, they noticed that our old furnace was cracked, we shouldn't use it, and had a sales person come out same day to sell us a new furnace.

Their sales person was really pushy, which normally is a huge ick for me when it comes to contractors, but it was right before Thanksgiving and we really needed a working furnace. Anyway, since it was literally a 2-day turnaround, we paid in full the day of *via check* for services.

The installers took a picture of them with the check, presumably of proof it was given. This was the day before Thanksgiving.

They weren't given all the parts, but they came the day after Thanksgiving to install the rest. 2 days later, we got an email saying that out balance was $0, and we thought that was that.

CUE to December 7th, we are out of town, and my husband gets a voicemail saying there were some issues with the payment amount. He calls back, office is closed, so he leaves a message.

He figured it was some misunderstanding about the 2 service calls, and probably not a big deal. The next day he gets in touch, around 1 pm, he's informed that BelRed was going to charge the full furnace amount, around $9000, on his credit card at 3 pm THAT DAY.

Not ONLY would this have destroyed our credit limits, but also, they had proof that they were in possession of the check and our account balance has been $0.00! So we were PANICKING because we had about 90 minutes to figure out WHAT was going on before getting charged. They check had not been cashed.

They had lost it "probably in a truck somewhere." What?! Who casually loses a $9000 check?! Anyway, excuses and run-arounds abound, the check was never found and I put a stop order on it. Everyone at the call center/office was very nice, and I appreciate that they deleted our card on file so they couldn't charge it, but who doesn't a) give written warning of a credit card charge, b) maybe give more than 24 hours grace period to figure out why payment hasn't been settled and c) do due diligence of who actually lost the money?! They almost ruined our credit over THEIR mistake! Anyway, the cherry on top was promising someone would come pick up the new check today promptly at 2 pm, and they were 40 minutes late without any communication.

If *I* had lost someone's $9000 check and then tried to scare them into a credit card charge because I didn't even bother to look into the payment history, I would have personally driven my butt over there and made sure everything went smoothly ON TIME. P.S.

Upper management, if you ever deign to reach out to even apologize for the extreme stress your company put us through, just let me know! Don't trust the diagnostic technician they will not give you all the details and diagnose the problem worse than needed, only to get the highest sale possible. I have had a horrible experience working with BelRed, and very disappointed with the ownership and lack of accountability.

At this point I have paid thousands in service I never received and still waiting for a call back for a refund to "make it right". All I can say is don't trust your the initial technician all they want is a sale, and won't give you the proper consultation needed.

I had a couple issues with BelRed that all started with the initial diagnostic technician. I would love that say more, but I'm highly disappointed and waiting for my money back ...

not worth your energy! They tried to fix my furnace three times. They sent a man out to fix it and none of them could do it.

Yet I was charged for their service calls three times and that was very expensive. I finally had to call Barrett Heating And Cooling and he fixed it right away.

Earlier this week we signed a contract with Bel Red to install a new furnace and heat pump in our home. Installation was scheduled for today, starting between 7-8 am.

I paid half up front via a check with the rest due upon completion. At 6:30 am we received a text that upon further review this would be a two day job instead of a one day job due to the duct work needed and as such the cost would be an additional $5,000.

Would I like to proceed? We had asked via email if all duct work was included in the quote and had been told the cost of duct work, all of it, was included. As a result, this very much felt like a bait and switch situation.

I spoke with Miranda, and recognizing she is simply the messenger was quite polite but firm in my displeasure. I requested my check be returned to me today, by noon.

I've received several texts from Miranda today that the person with the key to the safe where the check is held hasn't come in yet today. At this point I issued a stop payment on the check.

Miranda shared with me that they usually review the bids two days before installation but had been short staffed so it didn't happen until last night. My question is this, wouldn't it make more sense to review your bids for accuracy prior to sending out to the customer for signature? I made a commitment to Bel Red, but clearly they have no such commitment to their customers and do not stand by their word.

Though their estimate was a bit higher, they've been in business a long time and their in person estimators were thorough and lovely. It's clear the job can be done for the original estimate, they have just chosen not to honor their contract with us.

Avoid at all costs! Awesome service by tech Laurence very happy now The company has made good on there guarantee DO NOT USE THIS SERVICE. BelRed did a faulty furnace installation on my mother's home, an elderly woman, leading to heating failure, which then led to burst pipes, water damage, and significant mold issues.

Their electrician admitted to fault in their installation process, and since then the company has been unresponsive in following up, leaving a mess of damage and bills in their wake. We have called 8 times, repeatedly, in the last few weeks, with zero response.

This company does not care about your home. They do not care about the damage they cause.

They do not care about providing poor, faulty services. BelRed does not stand by their work, and disappeared as soon as their faulty service causes problems, especially ones that lead to significant home damage.

We scheduled regular maintenance. Steven came out he was very thorough, he found an issue and solved it quickly and efficiently.

Great customer service and follow through. Would highly recommended! I had signed up for a home maintenance program with them a while ago.

While the discount was nice, the actual program has been very poorly handled. I signed up but because it was put in incorrectly, my account was mixed with someone else, and despite me calling a few times to fix it, it persisted.

I thought it was fixed and then it happened again. I also tried to use the discount that comes with it and it did not go through right away due to the account issue, but it was eventually fixed.

Still, should not have happened. Then I had scheduled my electrical and plumbing inspections and both got cancelled at the last minute--plumbing cancelled because they were twoo busy.

Electrical was canceled due to the tech having a car accident and being out to recover. I have yet to reschedule because I am busy--but...having both appointments cancelled is a bad omen.

I was checking my credit card statements and realized I was being billed twice for the service--I called to inquire and their person told me to call my credit card company to fix it? My credit card company? I had charges of $33.09 and $33.05 --two separate charges on my bill for at least april and may--(now I should go back to see how many times they double billed me). But their solution was me to call my credit card company to handle it was a last straw.

I told them its their company on my bill, they need to fix it. Now waiting for a resoution.

But I think this is a sign NOT to stop using them. I will update if this is resolved.

But given the solution to them double billing me was to call my own credit card company, I don't have high hopes! Great service tech. Very personable, thorough and able to explain everything in layman terms.

Was very refreshing compared to experiences with other service related firms. Steve called ahead to let us know he was on the way and after arrival repaired the furnace in short order.

while performing the final check he found what appeared to be an unknown error code so he contacted his boss who confirmed it was an operational (fan) code, not an error. I appreciate the fact that he reached out to verify and that he is very congenial and ready to answer any concerns I may have.

Prices seem higher than others. They offer 0 percent for 60 months yet the prices seem higher.

Friendly staff better deals elsewhere. BelRed Heating, Cooling, Plumbing & Electrical were incompetent from the very first point of contact.

They couldn't manage their own schedule to come give us a quote. They gave us one time window while scheduling and texted us a different time the evening before.

They did not show up and when we called to find out why I had to talk to 4 different people, none of whom took ownership of their mistakes. One of them had the gall to offer the olive branch of not charging us a "dispatch fee".

Imagine that, charging a prospective customer a fee for having to call to tell them that their own personnel didn't show for the appointment. Avoid this company, and save yourself the hassle.

Our mini split was no longer providing cold air upstairs, technician Jacob was scheduled within a few days. He was prompt, courteous, friendly and skilled.

Problem was found (no refrigerant), repairs scheduled in a timely manner and problem resolved. Jacob explained each step of the process, likely cost for repairs, etc.

Very happy with results, would recommend. I do not recommend BelRed.

I had BelRed come out so I could obtain the second of my three bids to repair my AC. The tech immediately inspected my furnace (it was less than four years old) and told me I likely had a cracked heat exchanger that might be leaking carbon monoxide.

Scared the heck out of me. He then sent me a bid for a new heat pump to replace both my furnace and AC that totaled almost $20,000.

I subsequently was advised by the company that installed my furnace that heat exchangers virtually never crack and mine was just fine. The company that installed my furnace also told me that BelRed's quote for a new heat pump was inflated by at least $9,000.

BelRed also sent me a bid to fix just the AC that was almost twice the cost of my other AC repair bid. For all this, BelRed charged me $66 as a dispatch/troubleshooting fee.

Big waste of my money and time. Stay away from this company - use Allred or Seatown.

I was told by Cash, the tech that did my heat pump tune up, that I would not get "the full service" because it was my complimentary one year heat pump tune up despite paying $13,000 for my heat pump. After reaching out to the sales rep, Laura Karakash, she promised a more senior tech would call to schedule a full service.

After 2 weeks passed with no call, I emailed her to follow up. And I got an email back informing I was blocked by her.

Very poor customer service. I regret getting a heat pump with Belred.

Their services are also very pricey compared to competitors. They try to force you into buying a monthly membership plan.

Very sleezy. I will forfeit my warranties and have a different company service it yearly for an affordable price.

Life is too expensive to come up with another $350/yr for a heat pump service. Lawrence was beyond polite and helpful and explained everything clearly and understandable.

He was very professional and i really appreciated his solving and fixing the problem immediately. Excellent service.

It was pleasant and easy making an appointment on the phone. They were very pleasant and got a technician out quickly.

Our technician Sean was kind and completely checked everything. He is truly a professional.

He made recommendations for us. Thank you BelRed Heating and Plumbing! BelRed Technician misdiagnosed my A/C compressor issue.

Technician charged me $619 for a new Starter and couple of wires. It was at most an hour worth of work, and the A/C still didn't work.

It wasn't until I brought another A/C technician from another company that he noticed that a metal bar that slipped and was preventing the fan from spinning. The metal bar was clearly visible as you peer down into the A/R compressor.

He removed the bar and the A/C works fine. Work only took 5 minutes and he didn't charge me a fee.

BELRED Energy's misdiagnoses is the most egregious example of incompetence and overcharging a customer for a service that was never provided. Do NOT USE BELRED Heating.

I question the Company's values, and business practices. There are many more qualified HVAC / air condition repairman out there.

Good Luck! I do not recommend BelRed. We had an install of a new furnace and heat pump.

The install team damaged personal property and I'm still waiting for a manager to call me back and they did not calibrate the furnace properly so it's very loud and I'm trying to get them to come back to fix. Their customer service is horrible.

The managers Nick and Amanda were supposed to call me but still haven't. BelRed was bought by another company and customer service lacks.

I spent over $16k and don't seem to have their attention to resolve outstanding issues. Do not use them.

We had a big plumbing job over the Summer 2023 (August)- replacing a CPVC valve in the outdoor water outlet that was a threat to live electrical panels and installing a utility sink with an RO system in the garage to support a new aquarium. The work that was done was exceptionally high quality.

The plumbers were professional and answered our questions. And we have used our new sink at least weekly through the fall and early winter and sometimes more frequently than that.

It is wonderful. We can't imagine life without it now.

We have worked with BelRed for many years and have always been happy with the service. I worked with Joe Maly and Juan Sanchez for putting in split AC in 5 rooms at my home.

As part of the project, an opening was created which they promised would be fixed shortly. It's been 5 months and they don't respond to any emails.

Buyer beware. We had Daniel T.

fix our AC. He took his time to diagnose the issue and ordered the broken part.

There was some gap in the process to set up the second appointment but once it was sorted, he brought the new part and replaced it. He explained the problem and set expectations and approximate cost to fix it on the first appointment.

After replacing the part, he checked it thoroughly to make sure it was working. Mark O.

came out to do my annual plumbing inspection. He thoroughly inspected all of the plumbing in the house, and gave me some recommendations and tips regarding some issues he saw.

Mark was very professional and organized. I recommend Bel-Red Heating and Cooling.

About 6 years ago they replaced the original Rheem heat pump and furnace with a Lennox heat pump and furnace (the Rheem unit was a piece of crap, don't install Rheem). I have been very happy with the Lennox unit and Bel-Red in general.

The reviews are generally very good or very bad, which I always find curious. Having worked with Bel-Red on two projects -- recently on generator, and a little over a year ago a heat pump system/furnace system -- I can understand this apparent discrepancy.

I have found that the people who actually do the work are good, capable, efficient, and communicate well on-site, while the management communication seems to be lacking. Since I care much more about the actual work than the communications (and I have written them a letter -- without response -- expressing my concern with their internal communications) my rating of "4" is made up of "5" on actual results and "1" on management communication.

As to pricing, they are always on the higher end, but generally not too out of scale. Technician diagnosed the wrong problem, and bids were excessive! My furnace was not working, and thankfully BelRed sent a tech same-day to look at the furnace.

Alan was onsite for about an hour, diagnosed the issues as being a pressure switch issue and inducer motor failure. Bid to replace the parts was $1,643.90.

I also asked for a bid to just replace the furnace (approx. $13k).

Meanwhile, I was charged $146.00 for the service call. It wasn't sure about any of this and ended up having someone from PSE come out to look at the furnace.

The PSE tech, who had no skin in the game, said these were not at all failing parts, but that my heater exchange was the issue. He suggested I call someone else (which I did).

I called BedRed to ask for a refund on the $146.00 service call, knowing that the tech diagnosed the wrong issues, and had I paid to have them repair it, would have been out that money and still had issues. I was told that they would bring this up with the tech, but would not refund me the money.

Beware of working with this company. Their bids seem predatory.

(I ended up replacing the furnace through another company for approx. $5k) Jeremy Perro from Fox Plumbing, working through BelRed Energy, installed a water pressure regulator and new ball shut off for a home we own in Issaquah, WA.

We live in Vancouver, WA and my only interaction with Jeremy was over the phone and by text. I have a very positive feeling with Jeremy in the way he communicated with me, explained what was needed regarding the repair/replacement, and that he takes pride in his workmanship.

Jeremy did a first rate job and was very conscientious and professional in keeping me informed of what was needed and his opinion as how to proceed. The water pressure regulator was something Jeremy said was needed to reduce the city water pressure of over 90 psi to a safe level of 60-65 psi.

The photos he sent me of the before and after repairs speaks volumes. It is nice to work with a skilled plumber who know his trade, honest, and customer focused.

I was a member of BelRed and had two maintenance visits. The summer and winter.

After the winter visit, I noticed my heat not working very well. I called them back out to check the system and the tech said everything was ok.

He said my alt heat temp was set low and that he could adjust it for $295-300. I thought that odd as the prior tech was the one that changed it.

After calling around, I learned that I could make this setting in my Nest app. They were going to charge me ~$300 for something I could adjust with a slider on my phone.

My heating didn't improve so I had another company come out to do a check. They eventually found that the system was leaking refrigerant from the valve.

The fix just to replace the refrigerant was $1,200. I called Belred to see if we could work something out since their techs were the ones that serviced the unit and I have yet to hear from a manager even after being told they would reach out.

The true test of a company is when you have problems. This company has failed miserably in my opinion and wouldn't even pick up the phone to talk about the issue.

I would never recommend this company again. Also, they purchased Fox Plumbing and Heating so they are the same.

I had a pretty expensive HVAC upgrade in our house (think $10k+) and can only say good things about BelRed. Here is why: - They listened to my concerns, every single one of them.

My furnace is located in a tricky spot in the garage. New furnaces got bigger, so it was going to eat up even more space.

They managed to keep the same footprint. Great.

- Fit and finish of the installation is great. - They originally quoted a Daikin (top of the line) system for $X dollars and we decided to move forward with that.

Last minute, they let me know they ran out of that and to avoid missing the installation deadline, they offered me a similar (but better) spec'd Trane system. I was pleasantly surprised with the system.

It's good. - We originally had scheduled to install on 5/20.

But a heatwave was coming, so I asked if they could pull forward the schedule by a few days. They did it.

I couldn't ask for more. Very professional and listen to your concerns.

This is a tough review to write because the people I interacted with were both professional, timely and friendly. I wanted to get an AC maintenance service done, so I called BelRed and spoke with a friendly CSR named Matt.

He was able to schedule me for a service a few days later and quoted me $147 if I signed up for their preferred membership at $29 a month. And the membership would also provide me with a both AC and Furnace tune up yearly.

Seemed like a good deal. The service tech showed up on time and was friendly.

I don't want put his name on blast because I feel he was probably just doing what the company expected of him, and that was to upsell me on a bunch of additional services that I "needed" with a high markup. He initially quoted me four additional services to keep my AC in good order that added up to $2000.

I was a bit taken aback, but I did agree to two of those services that he prioritized for me. It was my fault for succumbing to the sales pressure.

I took look at the parts that were needed for the two additional services he performed (Boost Juice and the hard start part) and was shocked you could buy them for about $100, and he spent about 30 minutes of labor. So the hard start install and running the oil maintenance which all in was almost $1000, something that probably should have run $400 max with parts and labor included.

I'm completely fine with paying a fair rate for his time and labor but this simply put was highway robbery. I asked him why both of the services he performed were so expensive for something that wasn't either labor intensive or needed expensive parts.

To his credit he gave me a honest answer of "I don't have a good answer for you". After he left I was curious and I checked with some other HVAC companies and they explained I was both overcharged and probably talked into services my 6 year old AC did not need.

Bottom line, good people but beware of predatory pricing and sales pressure for things you may or may not need. Great experience with Steven Mendoza servicing our mini-split system.

He diagnosed the issue quickly, came up with a solution, and completed the repair in short order. Very professional service.

We would ask for Steven again in the future. Air Conditioning Install Do not under any circumstances work with BelRed Heating, Cooling, Plumbing & Electrical.

They are a predatory group that practices bait and switch tactics. When I originally reached out to Fox Plumbing (which was purchased by some form of private equity that also owns BelRed), a salesperson came to my house asked some questions and then provided a quote.

The estimate was extremely high -- $15,500 to replace an existing air conditioning unit. And the overall cost estimate was provided as a single line item without any breakdown of cost for time and/or materials.

I called the estimator and said that I'd like to see a breakdown and asked if the price estimate was a fixed price bid. He stated: "It is time and materials not to exceed" and that he could and would provide me a breakdown, but offered that they could perform the work the very next day if I just signed the existing paperwork (as a quick temporary solution) within the next 20 minutes (before 5:00p).

I said, that I thought the estimate was high, but if it was time and materials, then I would proceed with Fox Plumbing / BelRed. I would not have proceeded with them if I had believed that the estimate was a fixed price bid.

Two HVAC technicians arrived the next day and completed the work in 4.5 hours (9 man hours). A group of three electricians arrived that evening and completed some electrical changes for the new unit in 45 minutes (2.25 man hours).

At the end of the initial install the lead HVAC technician asked for payment. I handed him a credit card but asked for a detailed invoice of actual charges -- consistent with the salesperson's assurances that this was a time and materials not to exceed estimate.

The technician called the salesperson and spoke with him for several minutes. The technician then handed me my card back, refused to take payment, and said that the sales person would be calling me to work our the details.

The lead HVAC technician returned 5 days later to commission and start up the unit. At the end of the commissioning, the HVAC tech asked if the salesperson had called me yet.

I said no. He again refused to take my credit card and said that the salesperson would be calling me to clarify.

Six days later I received a call from a BelRed collector asking for payment. I asked for the final invoice.

He sent me the original estimate. I explained the situation, and the person said that he would speak with the salesperson and his manager and that somebody would give me a call.

This started a 4 month cycle of BelRed calling me and asking for payment on their original estimate. Each and every time I spoke with a person I would explain the situation and ask for the final invoice.

Each and every time I would be told that either the original salesperson, the salesperson's manager, or the manager of the manager would give me a call. They never did.

I started calling and asking for the specific manager and manager's manager. They were never available when I called, even though I typically waited 15 minutes or more on the phone to speak with them.

I would speak with a customer service agent, they would tell me that somebody would call. Nobody ever did.

Each time a new person called, I had to start from scratch and explain the history all over again. BelRed started sending me threatening emails, text messages, and left threatening phone messages.

I called them on seven different occasions explaining the situation to 7 different people -- in all cases the person that I spoke with indicated that the sales person or a manager would give me a call to discuss the matter. That never happened.

Ultimately, they sent a letter threatening to take legal action if I did not pay the original estimate in full. Today (4 months later and hours of my effort later) I paid them the ridiculous original estimate.

To put it into perspective, they effectively charged more than $500 / hour for HVAC technicians and electricians for a simple air conditioning install. I thought about hiring an attorney to deal with them, but ultimately decided to pay their ridiculous number to stop the annoyance.

BelRed is a predatory organization. They lie, they employ bait and switch tactics, and they use artificial time limits to get you to sign-up for services.

Once the work is done they will not interact with a client to discuss a legitimate concern. DO NOT hire this firm.

Thank you BelRed for the service you provided with having Hayden consult us on our heating and air conditioning needs. He has been very exceptional with being responsive to my questions and knowledgeable for recommending the right heat pump and logistics that went into the planning and installation.

I had some anxieties because it was a major purchase money wise for me. Hayden was very understanding and patient with me for the many questions I had for the heat pump install and electrical panel.

Best of all, he was very responsive and replied back to me in a good and timely manner. Thomas also was great in assessing my Electrical panel needs as well.

Marshall, Chase, Joel, and Gavino were all great doing the electrical panel work and heat pump install. They kept me informed of any difficulties that occurred and kept the work area clean.

Eric was also splendid when completing the activation of the heat pump the next day after the install. He did a solid job explaining how the heat pump works and how to work the thermostat.

Additionally, Hayden still continues to do a great job on answering my post-install questions. Bel-Red was my 5th quote out of the 6th quotes I received.

I'm glad that I got your referral from a family member and didn't stop on my 3rd quote. I would also recommend Bel-Red Energy to others who will ask me who they should go to for HVAC services.

I'd especially tell them to ask for Hayden! Thanks again BelRed for the great service! They were professional and thorough and they always had the safety of our family and their crew in mind as the project progressed for our replacement gas furnace and new heat pump system. They suggested a few optional modifications, which I opted not to go with, and they were never pushy about it.

They simply stuck to the original bid specifications and completed the project to our great satisfaction. We couldn't be happier with our decision.

They do it all under one umbrella so you don't have the issues of trying to coordinate different subcontractors for different parts of the job, including the electrical. I'm of the mind that you just have to plan that there will be problems with almost anything you do nowadays.

The question becomes how does a company work through these problems and what is the end result. In our case BelRed came through with a great product.

Jordan was extremely professional, organized and thorough with the entire heat pump/furnace installation process. We are 100% satisfied with Jordan, his crew and Bel- Red in general.

We recommend them highly. First Thing's First.....

Kyle Giddens is a top of the line Technitian. He arrived with a great attitude listened to my concerns...

Jumped right in to solving my issues with the NEW Heat Pump and had the problem taken care fast and efficiently. Along with his professional and good natured personality it made for a good outcome of a frustrating situation.

Kyle Is a good Representation of BelRed Heating I am thoroughly frustrated by the consistently unreliable customer service provided by BelRed Energy Solutions. Last year, we invested over $30,000 in upgrading our heating and cooling system, during which they left a substantial hole in the wall.

Despite their promise to return and rectify the situation, they have failed to follow through. We have made 4 to 5 phone calls reminding them of the outstanding work, yet nearly a year has passed with nothing but empty assurances that someone will contact us promptly.

BelRed Heating, Cooling, Air Conditioning, and Home Care service has been our main HVAC and home services provider for almost 26 years now, and we have always been so grateful for their dedication, their speed of response, and the quality of their work. BelRed's employees go above and beyond every day, as a matter of course, and they treat you like family in all of the kindest and best ways.

My friend referred me to BelRed for EV charging installation and I see why. I had contacted multiple electricians to go through quoting process and BelRed was the responsive one with the latest scheduling challenges for my experience.

Justin was the electrician who installed it for me. He was thorough, walked through the installation details prior to the start, checked in with me where needed and communicated properly.

I will recommend BelRed for sure in the future! We've been BelRed customers ever since they bailed out another HVAC company after our house was built. We have been so impressed with their repair services that we subscribe to their annual heating and cooling maintenance.

Today Trevor responded to our home for annual heating maintenance. Trevor was really professional, detail-oriented, and really knowledgeable - describing technical issues plainly.

I highly recommend Trevor and continue to recommend BelRed. Bell red and Jean Johnson have been bought out by a national company and they are no longer locally owned.

My annual cleaning of my waterless tank was $200 more than last year before the buyout. The technician also insisted that I needed a an expansion tank and build me over $800 for it and the annual service before performing the work.

When I asked him to reverse the charge as I did not want the expansion tape repair. He had me sign an updated invoice, but no credit was given.

I called their office and was told that someone would get back to me. It has been a week and no response.

Do not do business with this company, they try to upsell unnecessary work and over charge for services. Bel-Red oversold us on a heat pump.

We spent over $50,000 with this company and the system does not work as it was sold to us, and we are left with a system that does not work. They didn't bother to turn up for an appointment and waited in for 5 hours.

They are a shady company and do not do business with them. They say they're upfront about everything.

Well, sorry, that's a pretty FALSE CLAIM! They did not even have the courtesy to call up and cancel the service that they booked themselves by verifying all the details. My suggestion: avoid them at all costs since they are only good at one thing and that is to leave the customer hanging I needed the replacements of 2-toilets.

There was more needed to one of the toilets and it was done as quickly as possible. William was professional and respected my hardwood floors and cleaned the floors when he was done.

Belred over schedules and fails to communicate with customers directly. Belred reschedules without consent as many as 10 days out and then talks in circles laying on some kind of smoke and mirrors as to why their technicians can do this.

There is no communication between their dispatcher and the scheduling office. I would recommend looking elsewhere for your maintenance and repair needs.

Look for a business that values their customers. Last month we did a major job with Bel Red which went well.

Installed a major HVAC system replacement. Today we had an emergency and I thought our relationship with them would get us help in the emergency...

unfortunately no. Rating is for the lower than expected relationship with BelRed.

I had hoped that we found a company we could count on in an emergency. I had BelRed install a heat pump.

Their estimate was a lot higher than the other bid, but I picked them because I liked the equipment and the installed location was better hidden. Part way through the install, I noticed that the lines were not routed the way we had agreed upon.

It turns out there was a mix up on their side. The installer called the head office and they asked me to let the crew continue so that the other techs would not be blocked.

They promised they would fix it later, so I said yes. I talked to multiple people afterwards and everyone assured me that it would be taken care of it.

Predictably, it's been a month now and they are no longer responding. My act of good faith turned out to be naive.

It's clear now that they never intended to fix their mistake. The work cost a small fortune, so it's telling that they still nickled and dimed me.

A heat pump is a huge investment so you want it to last. If the installer can't be trusted during the installation, they certainly can't be trusted to deal with any problems or warranty claims down the road.

Steven was very efficient and pleasant to work with.He was here for just the yearly maintenance review of system. He was very knowledgeable of my situation , looking for a future upgrade in systems .

As I am hesitant to make the investment now , he offered to have the estimate I got last year reviewed as the availability and pricing of the system may have improved. No pressure, just trying to give me the latest info.

I just purchased a new Bosch heat pump. I was apprehensive in the beginning not knowing anything about HVAC, but after the consultation, I felt educated and confident.

Laura K. was my sales consultant and I couldn't be more pleased.

Laura arrived on time, very friendly, but more important very thorough. She had an answer for just about all of my questions (which were many).

The questions she couldn't answer she got an answer for quickly. She knows her equipment/brands! I worked with her for about 3 weeks before I finally made my decision to go with BelRed.

Not once did I feed pushed or rushed. Punctual, professional, informative, very thorough, excellent follow-up.

What else can a client ask for? My install is tomorrow and I feel confident that the install crew will do a great job. I will say if you are looking for an HVAC quote call BelRed and ask for Laura K.

Larry was So Professional and Caring ... He was Thorough and Answered my Questions Non-condescendingly ...

Our kitchen is under a remodel and we needed some unexpected plumbing done right away. Jonathan showed up on time and ready to get to work.

Helped us find the best solution to get us up and running again. Horrible company, they ask 500 dollars for cancellation!!!!! Stay away from them at any cost!!! Lawrence didn't have the proper parts for our furnace.

He came back in the evening to complete the repair. He encountered some problems but stayed until 11 to get the furnace running again.

Our deep appreciation for his commitment to the customer called for a furnace repair. Not repaired but wanted to sell a new one.

But what really has bothered me is the big ugly Bel Red stickers that they stuck in five different places, in some cases obscuring useful information - stuck on the electric panel for the house, the water heater, the furnace the other heater. Out of control.

Will not have them back just because they are sticker happy, well and didn't fix anything, but charged us anyhow. So appreciate Matthew and Cade coming by to help with an electrical issue.

While the pieces to my HVAC puzzle haven't all come together just yet - I'm grateful that BelRed has a full team of professional and friendly folks from a variety of specialties to help get stuff fixed around my home. I asked for an invoice as we wrapped up today's visit ...

and ... neither Matthew nor Cade were willing to give me one.

They said they weren't going to charge for the visit because the wiring was fine and there shouldn't have been a need for them to come by in the first place. I told them I wanted to do the right thing - they worked on my project so they should be paid for the work - but both again declined.

Whether or not I get charged for the visit, their graciousness continues to solidify me as a loyal customer of BelRed. Thank you to whoever does the hiring/training/development of the BelRed team - your efforts to bring in top talent with a true commitment to customer service is recognized and appreciated!! I called BelRed Energy Solutions a week ago and scheduled an appointment to get an estimate for an A/C installation for our house in Seattle.

I wanted to beat the rush before they got booked out. The gentleman I talked to was very helpful and said my address would be able to be served by BelRed Energy solutions, no problem.

I was excited because they had a great promotion going on and I wanted to take advantage. I cancelled my other appointments and waited for them to come.

Fast forward a week, I received a call saying that they don't actually service the Seattle area (even though they said the exact opposite on the phone) and that they would have to cancel my appointment. Summer is quickly approaching, and I can no longer find people to come out and give me a quote until June.

I have a newborn baby and now I'm scrambling to find companies to come out before summer hits. I wish BelRed Energy Solutions was a more trustworthy company but looking at their Yelp rating it looks like I'm not the only one who's had trouble with them.

We were in a pinch and needed someone to come take a look at a few things on our furnace and BelRed was amazing. The first lady we talked to on the phone (I forget her name) was great, she worked us in the next day.

We ended up having to call and change the time and Maria was super helpful getting us set up. Our technician, Gabriel G.

went the extra mile to help us get our furnace/thermostat in working order. He was on time, professional, friendly, and knowledgeable.

We will absolutely use BelRed in the future if anything comes up.'''.Read less