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Review and analyze now for company Button Plumbing & Heating and provide the analysis in the discussed format for the following reviews: '''Responsive, skilled and reasonably priced. What more can I asked for at this trying times.

Non-emergency appointments are about three weeks out when this post is written. This is reasonable considering the current high demand on housing contractors.

In the past few years starting pre-covid I have been using Button at least 6 times for residential hardware installation/ replacement jobs. They were completed efficiently without any follow up issues.

Highly recommend for non urgent plumbing work. (I haven't tried using them for back ups so can't comment on that) TLDR: Hired Button Plumbing for a bathtub replacement and they failed to communicate about the progress and completion, damaged my bathroom walls and support beams, and left me to re-set the toilet and tub faucet after they promised to do so but failed to show up.

Do not hire Button Plumbing for any job--big or small. They will botch the big jobs and not show up for small jobs.

I hired Button Plumbing to replace a bathtub in my house (that I rent out) after a crack had formed in the existing tub. I was initially pleased with the responsiveness and timing of communications, but this is far overshadowed by the poor workmanship and subsequent lack of communication.

Button Plumbing provided a bid to me based upon me having the bottom level of tile removed around the tub, which was both to reduce their costs and to ensure the remaining (unremoved) tile was preserved without damage. I hired a contractor to remove the tile and provided pictures to Button Plumbing to confirm the same.

My contractor was extremely careful in removing the tile and preserving the cement backerboard so that new tile could be placed once the old tub was removed and the new tub was set (see pictures). Button Plumbing began work for what was expected to be a full one-day job.

I was notified that evening that the drain on the new tub was difficult to connect so they would have to go back to cut a hole in the ceiling of my garage for access. This was my first disturbing update but my garage has an unfinished ceiling so I was not too concerned about this additional work or the cutting into the ceiling.

Without further contact from Button Plumbing, my tenant asked me a week later when the toilet would be re-set in the bathroom and if they were responsible for debris (scraps of insulation and drywall) left by Button Plumbing. I was appalled by this question because I was not aware the toilet had been removed and would not have expected debris to be left on site.

I called Button Plumbing and was told by Carol she would have Jim come set the toilet that evening. Button Plumbing claimed the toilet was not set because they thought it would make things easier for my contractor to lay new tile; however, Button Plumbing had not confirmed the work was "done" in the first place and I had never communicated to them the tile would be completed immediately thereafter.

Despite being told Jim would be out to replace the toilet that evening, Jim never arrived to set the toilet. My tenant followed up with Button Plumbing and confirmed someone would now be out the next day in the "late afternoon".

Someone arrived at 2pm; however, my tenant was not home since it was not "late afternoon". My tenant subsequently left work early to meet with someone at 4pm but nobody showed up.

Ultimately, my tenant purchased materials and set the toilet because of the lack of communication and follow-through from Button Plumbing. I thereafter brought in my contractor for the installation of the new tile and he notified me the bathtub was unlevel, unset, and there was significant damage to the wall and support beams around the bathtub (entirely different than he had left it--see pictures).

I called Button Plumbing and Carol told me they would get Jim out there to take care of it. Jim then called me to complain about the job and tell me how he shouldn't have taken it in the first place (note: Button Plumbing inspected the job ahead of time).

He then said he would likely have to cut through the drywall in my hallway to secure and level the tub. I expressed my concern about paying nearly $4,000 to have a tub incorrectly replaced and how it was inconceivable he would now have to cut through my hallway (doing more damage) to fix his work.

Jim argued there was no way I paid nearly $4,000, but I assured him I had made the payment only days prior. He then proceeded to tell me the job shouldn't cost that much and he would take care of it.

The tub was secured and leveled two days later, and fortunately Jim did not have to cut through my hallway wall. However, when I contacted Carol about the total costs and Jim's comment to take care of it, she disregarded this and said Jim did not factor in the cost of the tub itself.

The new tile was then installed by my contractor but he was unable to re-attach the faucet because of the extension to the copper pipe that had been placed when the new tub was installed. I called Button Plumbing for the faucet to be installed and Carol asked for my tenant's phone number (which they previously had been provided) to coordinate when they could take care of the faucet.

Nine days later this was still not completed and my tenant purchased what was necessary to take care of the faucet. In the end, I paid nearly $4,000 to Button Plumbing for a headache that required my tenant to replace fixtures after Button Plumbing failed to show up, and another $2,400 paid to my contractor--much of which was to repair the damage caused by Button Plumbing.

Very disappointed in the company. I wouldn't recommend to anyone.

I tried back to connect in 2016, so I thought I'd give another shot. This time was worse.

We had a hard time getting a date together, but he did come by and said the problem was with the regulator value and that he'd find the part and he would get back to us. Never heard back, I called and finally got a time for him to come out last Friday 4-5PM.

No show, so I called the office. They said he's in transit.

Still never showed. He left me a voice mail at 9PM and said he'd call back.

I tried calling back on Saturday, but they never called back. He may do good work, but the no-show is unacceptable.

Jim and his team are amazing. Always get the job done at a fair price.

Highly recommend. Mr.

Button arrived on time and got right to the task of fixing the leaking drain in my kitchen sink. He was pleasant to work with, and did everything that needed to be done.

The price was reasonable, and his office staff were pleasant to work with too. After reading some of the Yelp reviews of local plumbing companies, I was reluctant to hire anyone for this repair.

However, Button Plumbing is efficient and fair, and I'd recommend Button over the companies who spend lots of money on TV advertising. Carol is really responsive via text or phone.

She manages Mr. Button's schedule and he comes out.

The assignment is backlogged and takes 2-3 weeks. We got a water heater installed (50 gallon).

It was tilted but they came back to adjust it on the stand. Friendly man with many years of experience under his belt.

He has an apprentice who helps him with the heavy lifting aspects. The cost was middle of the road, slightly on the higher end but we appreciated the immediate explanation of things and willingness to answer our calls anytime during the day/night.

It was about $1500/installing a new water heater that was U.S.A made. I highly recommend Button Plumbing for any plumbing repairs.

Everyone is super nice & you won't get up charged or ripped off. Great business! Needed some toilets installed and ordered everything through them.

The guy came on time and completed his work well. However made an effort to tell me he was "taking [his] coffee break" about an hour in, and then had to leave to go to ACE hardware to pick up supplies and was gone for about a half hour.

I had to pay for an extra hour of labor because of those things. They're expensive.

I would recommend getting several additional estimates before using them. But they do a good job.

Our house had issues with the kitchen sink which caused the MDF cabinetry below the sink to have significant water damage. After determining that the kitchen faucet was the culprit a new faucet and sink were on the menu.

The old sink was a dual basin which wasted a lot of space. After a contractor had removed the damage to the cabinets from the water leak and sink.

Button's arrived to install and hook up the sink and garbage disposal unit. The technician was thorough and re-did the entire plumbing under the cabinet to the drainage drop to support the new single basin sink.

Could not be happier with the level of professionalism, communication, and final install. Highly recommend Button's for any of your plumbing needs.

The receptionist is also AMAZING! So friendly and easy to work with. Can't ask for a better residential plumber.

I've use Button several times over the years and couldn't be happier with the quality of their work or their pricing. They're a small family owned shop who do things the right way.

You may have to wait a day or two longer than the big name "ripoff" shops but they are worth it. Button Plumbing did a great job for our Bellevue HOA in replacing 3 Hose Bibs and removing a temporary water hookup.

They do their work on an hourly basis which can save you money with many jobs Mr. Button has an easy going manner and got along with the HOA owners involved in the project .

This is a highly desirable skill as many managers and Board members know! My experience is that they are booked weeks in advance. So you must plan ahead.

I I can't recommend them enough! If I could give them a zero I would. We had them come out to review a number of things we needed to get done.

At the end of the inspection they told us that their office would call and get us on the schedule and they would EMAIL AN ESTIMATE. They did call and schedule a date to do the work but they never sent the estimate.

After waiting a few days I called and left a message asking them to contact me. No response.

I called over the next week and a half leaving several more phone messages. No response.

If they didn't want to do the job at least they could send an email with a no bid statement. They could if just called and said they weren't interested.

But to be totally ignored is unacceptable. Total fail.

Don't waste your time. We have specific toilet issue that we indicate in the phone call - drain auger didn't help.

Need to remove the toilet and use specific equipment to clear the pipes. Called to Button plumbing.

Lady responded: "Don't worry, he will arrive with all necessary equipment and your issue will be fixed in that visit". Few days before the appointment we called second time and remind about our pluming issue that specific equipment is necessary.

Lady confirmed and assured that issue will be fixed. When plumber professional arrived, we described the issue to him again and mentioned that drain auger didn't help before (used it several times).

He responded that he didn't have special equipment for this task now, therefore he will perform regular solution with drain auger. Oh...

What would you do? On top of that this plumber professional get back to his car every 10-15 min and smoke something. Heavy smoker? Maybe.

In the end we paid $200+ for 45 min and few days ago we still got the same problem back. As I mentioned: drain auger didn't help.

Don't recommend Button Plumbing & Heating to friends and family members. I had three issues happening with my house plumbing.

In short: kitchen sink draining not, bathroom one installing new shower,sink plumbing and same in the bathroom two. The crew arrived on time, I was explained the options and what it will require.

Once the job was completed the pricing was fair. The crew is always courteous and helpful.

honest, reliable company-Sam is professional, efficient, and a nice guy! I've used them a few times- I highly recommend Button plumbing Great team! I was able to schedule immediately, folks came on-time, knocked the job out, explained everything to us. Highly recommended! Update: second visit, great experience again.

Will always ask them to come for any future problem. Great and extremely pleasant team.

Both the technician and office lady are professional and responsive. Excellent service and reasonable price, I would highly recommend this company to my friends.

Can I give 10 stars??!! The business actually answered my phone call, not routed to voice mail, and voice mail not full. The gal in the office was very pleasant, listened to my questions, answered them, got me a quote within one day after checking with her supplier.

Wow! Got a schedule for install within 2 business days of my call. Chris and Sam were very careful and helpful, cleaned up floor and walls where the old hot water heater had been, answered questions, showed me where my main water turn off was, since I didn't know.

Very pleasant and cheerful. This is now MY plumbing company.

Oh yeah, the price beat Lowe's by $100. Very reasonable for all the hard work they did on the installation.

We scheduled a garbage disposal install and everything was perfect. Done in just under an hour, reasonable and friendly.

Arrived on time and wore shoe covers and a mask. And he was even friendly with our dog.

Highly recommend them for your plumbing needs. Holy cow - an honest contractor is a sea of sharks ! Quick response and great rates.

Job is still being analyzed and I'll update after job award / or completion. But great start so far! Update : buyer took credit but will be using Button, and I'm sure they'll do a great job at reasonable cost.

Great outfit ! little bit late on appointment but good job. Make sure ask estimates they charged by hour plus job and tax.

No ID show me but show up by company car. My friend recommended.

I tried to clear a drain pipe myself and managed to break something. I didn't want to mess with it any more so I went looking for a plumber.

Hiring contractors always makes me nervous as I've been taken to the cleaners a couple times. Button was recommended on our neighborhood bulletin board and had high ratings here on Yelp, so I gave them a call.

They had a backlog of work, but I decided to wait for them instead of hiring someone I would feel more uncertain about. Jim Button made me feel comfortable right away and the repair was done in no time.

The bill was a major relief. He's an honest guy! Glad to have a go-to plumber now.

This is the second time I've had Button Plumbing out to my house in about 5 years for separate jobs/problem/incidents. I called late on Friday about 4:45pm and I was given a Monday appointment with a 9:30am to 11:30am window.

I wasn't flooding or anything so it was not a dire emergency. Matt was great...

showed up 15 minutes past my time window (It's O.K.) but I was happy he made it & was able to handle the job! He was courteous, efficient and I think my small leak used 40 minutes of his time to replace valves and lines. Like most folks, you hope you don't ever need the services of a plumber, but if you do need one, you should check out Button Plumbing.

We've had them do several installs and repairs over the years. Jim went way beyond a routine effort on all work.

The jobs were perfect in every way and the price was very comfortable. Very happy with the work.

They are examples for other shops to follow. Excellent service and reasonable prices.

I have used them several times. The repair work was done quickly and the clean up was good.

We've used Button now twice. First for a clogged kitchen drain - they came quickly and wasn't very expensive.

Secondly - we had a leaking toilet tank. Didn't come out as quick, but they are probably a lot busier now that everyone in Fairwood uses them.

Still very reasonable price. Nice and professional men came out.....i was not concerned having people i didn't know come into my home.

Though - one suggestion....maybe have all your plumbers have some sort of attire with Button on it. Like a baseball cap, t-shirt etc.

Neither time were they wearing anything that easily identified them as being from BUTTON. But thats really a minor issue.

We were very happy and will call again. Installed a toilet readily available on their truck.

Weird little thing, not average size nor shape. It was a piece junk with plastic moving parts.

The plastic parts broke and cannot be replaced due to the non-standard size. So just six months later we have to buy another toilet.

We won't be calling Button. The scheduler was rude and condescending but as they had been referred by someone, I let it go and scheduled (one week later) anyway - mistake! "I'm Mr Button the plumber" arrives 45 minutes after his 2 hour window of scheduled time with no call.

Mr Button was just as rude and condescending as the scheduler and offered no apology, just said "Can't do anything about it and I can leave if you want" Told him to leave. Luckily, I had a referral from another friend.

Called them - they were pleasant on the phone and even more so when they arrived one hour later, did great work in a short amount of time (and charged less per hour than the rude Button plumbing company). Do yourself a favor, skip Button Plumbing and Heating Fast, efficient, fair pricing.

They fixed a clog of sorts in our bath tub and installed a water line for our new refrigerator. I will use these guys again.

Great work. Thank you!! Great team of guys, very professional and quality work.

Will definitely be going to them for all of my plumbing needs Looking through the reviews for Button, it seems the only real complaints are about inadequate customer service over the phone. This confuses me for two reasons.

One, if the plumbers who come to your house are quick, competent, courteous, clean, and fairly priced, who cares how the person on the phone sounds? More confusing than that, however, is that I've recieved superior customer service each time I've called Button; when I began getting quotes for replacing my water heater, each quote came out almost exactly the same. The reason I went with Button was the care she took in explaining the benefits of the different sizes, the cost structure, and what my house's needs would be, without trying to upsell me on anything.

When my furnace died, two men spent over an hour trying to repair it. When they couldn't, they got my gas fireplace working, showed me how to use it to keep my house warm until they could get needed replacement parts for the furnace, and didn't charge me for the time spent working.

When they found that there were none for my ancient, cheap furnace, they installed a new one and beat all of their competitors in price to replace it by a considerable margin. When they replaced some angle stops I wasn't able to remove myself, not only did they beat their competitors' price, but they also fixed a leaking tub drain and showed me how to fix a leaking toilet while they were there.

There are very few companies that I feel comfortable recommending - Les Schwab for tires, BECU for banking - but Button Plumbing has made that list. The Button family have taken care of all my plumbing needs for 2 decades.

They respond quickly, are reasonably priced & have added a bathroom to our home & remodeled the original bathroom. They coordinated with electricians, General contractors & a company that installed quartz slabs.

They've replaced my water main, my garage disposable & now they're coming to replace my old outside faucets. I love Button Plumbing & their whole family! Hi highly recommend Button Plumbing.

Shawn and Justin showed up on time and did an outstanding job. They charge a fair price for their work, they are very polite and hard workers.

We're very fortunate we found such good plumbers! Thank you Button Plumbing. They say they are licensed and bonded...

Make sure of that before having them start. Ask for the name of their Bonding company....they do very sloppy inconsistent work Again Button showed their quality customer service.

When I called for some help with a clogged sink I was told that because they were on a big job it would be a few days before someone could come out. But when I described the situation in more detail they gave me some new ideas aobut how to clear the clog that ended up fixing it.

Unfortunately right after that the garbage disposal gave out so I'll be calling Button right shortly to have that replaced. Ok, so the guys who come out and do the actual work are professional, quick and great at problem solving.

Best part is their prices are reasonable and fair compared to the larger companies in the area. So why did I give the only 2 stars?? Because Carole, the gal who answers the phones is rude, unresponsive and apparently hates her job! WTH?! Why would a company that has the perfect recipe for family owned success employ someone who SERIOUSLY lacks customer service skills? They would make more $$ and have more repeat customers if they fired her and hired an actual nice person.

I will continue to use Button plumbing for my needs because the prices are good, but only until I find another family owned plumbing company with better customer service when you call to set up an appointment or ask a question. The days are numbered that I use Button, and I won't be handing out any positive word of mouth about them.

Button got off on the right foot by being the only company that replied to my Yelp request for a quote with an actual quote. We scheduled everything by email, they showed up right on time to install a new hot water heater and haul away the old one, all for what seemed like a very fair price and exactly what they quoted on Yelp.

They were also very accommodating in making payment arrangements via my bank's online bill pay. Will use again for future plumbing needs.

Quoted me over the phone, which most plumbers wouldn't do, and did the job in no time flat. The plumbing industry is lousy with gougers, but Button treated me right.

Top notch, A+! Great visit by Button Plumbing at http://buttonplumbingco.com . On time, got appt one day after posting off website and leaving phone message.

Clean and neat. We had a pin hole leak off our recirculation line for our hot water circulating pump.

Oh love that device. Got fixed and helped us with our slight leaking 3 outdoor faucets.

Have to get a new expansion tank since full of sediment after 10 years. Can put in ourselves.

Senior discount and cash too. Win win win Was really pleased with the professionalism, and felt they were very honest.

They came out today for 3 backed up bathroom sinks. The guys were very professional and took off their shoes.

They were fast and were knowledgeable of what they were doing. They gave me an explanation of the problem and showed me how they fixed it.

I was happy with their workmanship. I recommend and will use them again! I have used Button Plumbing on two occasions.

The first was when a pipe broke in the garage in December due to the cold. Someone came out the next day and fixed the pipe for just over $100.

The second time I used them was this month to FIX the pipe that was fixed last December. The portion where the repair was made broke.

The woman on the phone was very nice - no issues like some of the other reviews indicate. The men who came out were EARLY, and completed the job in 20 minutes.

Friendly, professional. The only reason why I have not rated 5 stars is because I was charged for a spigot that I did not approve.

They took the liberty of replacing mine and THEN charged me $50 for it. The total cost of the repair plus spigot was $200.

They also left a tool in my garage. I did call back to inform them of my dissatisfaction on how the spigot was handled, and to inform them of the tool being left behind.

Despite two calls to let them know it was still here, it's sitting on my porch one week later..... I will continue to use Button Plumbing in the future.

2nd time Button Plumbing has come and always a great job. It's great to know that they are available when needed.

Thanks Ryan & Austin! Sean (or Shawn) Button and his assistant Matthew were great. Very nice, polite, funny, and easy to talk to.

Kept me informed about what they were doing and thinking. Fixed two of my three problems; for the third he explained very clearly why he couldn't fix it and gave me options.

I was told it would cost $100/hr. He charged me $150/hr because Matthew was with him.

But they were there for 1.5 hours and he only charged me for an hour, so I was happy. They were efficient and clean.

Took their shoes off at the front door and cleaned up after the job. On time.

I have been using button plumbing for the past 7 years. I have respect to the plumber and they did a decent job.

However, my past 2 experiences are fairy poor because of the rude receptionist. I have a job that the plumber came 2 times and after the fix/replacement the leakage still continues.

I tried to talk to the receptionist on the problem, she was very rude and raising her voice when I was telling her the story. There was no patience, no respect or professionalism with her.

Sorry, I am done with with this company. I tried to be loyal, but I can't deal with people lacking of decency and professionalism My wife and I decided that we needed to replace our electric stove with a dual-fuel range.

This required running a gas line from the main in our garage, under the house, and into the kitchen. After some searching, we included Button in our short list of people to give us an estimate.

Their estimate was on par with the lower offers, but they were very clear about how they would perform the work. I decided to choose them because their office was responsive and because the gentlemen who came to my home were prompt, courteous and professional.

Unfortunately, our range arrived damaged and we had to send it back. We couldn't get another one until the day after we'd scheduled the gas line to be installed.

I'm not comfortable trying to install a gas stove myself, so I called Button to reschedule the work. Imagine my surprise when they offered to run the line on Monday and return on Tuesday to finish the installation once the stove was delivered.

This is exactly the kind of service that keeps customers coming back. I really hope that I don't need their services -- but if I do, there is no one I'd rather call.

Thanks Button! While Button was not able to help me on the day after Thanksgiving by sending a plumber (only one truck out and completely booked), they did put me on the wait list, as well as referred me immediately to another plumbing company that they thought could take care of the problem today. That company was able to send someone right out..

A big thanks for being proactive and suggesting a competitor to help me. Much appreciated! These guys were great! They were professional, helpful, and charged reasonably.

It was very easy to get an appointment quickly. On the day of my appointment, they were ahead of schedule and had to wait for me to get home from work.

They were patient and made no qualms about having to wait for me to get home. They also charge for less time than it actually took for them to troubleshoot and really cared about getting the problem solved.

I will definitely call Button plumbing again. Good and bad with this company! The plumbers are amazing, very knowledgeable, thorough and very sweet.

The receptionist however, Carol is a complete nightmare. She is incredibly rude, unprofessional and clearly hates her life and her job.

I have many family members who have used Button and they all had the same experience with Carol and have not used them for further plumbing needs due to her. My family owns many homes, apartments, etc and none of us will be using Button moving forward solely because it is not worth having to deal with Carol.

Too bad she doesn't realize WE, the customers are the ones supporting the business and without customers there is no business. Button has helped us with plumbing issues a number of times.

This week it was a broken water heater, and it was replaced within a day (very nice of them to squeeze us into their busy schedule). Always great service, prompt, and fair prices.

They sent a guy out to take a look at the project and make an estimate. That went very smoothly and he said it would be simple and they would provide an estimate soon.

3 weeks later and after multiple calls and emails, I still had no estimate. At the next appointment, when they were to actually do the work, the plumbers who arrived said they had not been told any details of the project, and after doing their own investigation, informed me that it would not be possible to complete the project at all as I had wanted, and that what I had been told earlier by the first guy was totally wrong (i.e.

the first guy was incompetent)! Sent them away. What a giant waste of time! I recently sent in a request for a quote asking how much it would cost to have a vent line run from one room to the next to join into the vent stack, and in the reply for a quote, Carole gave me a simple suggestion to do it myself, saving me time and money.

She even said I could call them so they could talk me through it. (she also gave me a quote in case I was not comfortable doing it myself) I will certainly call Button Plumbing for my next Plumbing project! Came out to diagnose/clear a shower drain that would back up after about ten minutes.

They showed up in the time window, cleared the problem within an hour. They also answered some questions about a water heater and tweaked a shower that wasn't hot enough for me and took the time to show me what they did which was great.

Honest, professional, and cared about the job they did and the impression they made. This was for their son, Sean, of Button Plumbing East - I didn't see a separate place for them.

He did a great job giving us an estimate. We had other companies over, but he took the most time, went into the crawl space, discussed all our needs, discussed pipe sizes, etc...well done.

The estimate was very competitive - we were adding gas lines to an existing house that had none - all work in the crawl space to 4 different areas. He came out with his nephew to do the job and got done in less time than we expected.

The work was neatly done and we saw the beautiful job of the cleaning hung pipes in the crawl space. The 4 areas he ran the pipes were all clean and well secured.

3 of them with shutoff valves and one was a main for future expansion. He also secured the right size flex hoses for the stove and dryer.

He tested the line, left the pressure gauge on and walked through every outlet describing what was done. We were very happy with the work and choosing Button Plumbing.

We highly recommend them! Michael J. & Kim We had previously used these folks to install two toilets.

Prices are decent and the plumbers were competent. We tried to use them again to rebuild a faucet, but they stood us up two times after promising they would absolutely be there the second time.

Carol apologized and promised again to be there for the third appointment. She made no attempt to offer any type of compensation when I told her we would not be using them.

Poor customer service, and not respectful of people's time. I'd rather pay a little extra for reliability.

Great service...had a shower drain replaced. It ended up being more of a job but they did a great job.

Would highly recommend Button Plumbing, very honest and a great experience. They came out on time and checked out the issue and fixed and replaced it really quick and tested it out afterwards as well.

Prompt and honest service! I've always used Yelp but never felt inclined to sign up and review anything until I called Button. What bastards.

I set up an appointment to re-plumb my entire house. The receptionist said someone will be there between 5-7.

Wow, quite the range but okay. The day of the appointment I leave work early.

I sit on my porch until 7:30. Hmm.

I call Button. The same receptionist answers in the raspy, annoyed tone of Brunhilda the lion tamer getting caught mid-fart.

"What?" "Um, hi, is this Button Plumbing?" "Aak! Yeah. What do you want?" "Um, just making sure.

Uh, a plumber was suppose to be here between 5 and 7." "Aak, oh yeah. His morning appointment got canceled so he took off for the day.

I was supposed to call you but forgot. So, let's see.

When do you want to reschedule? We have Thursday morning free." "Um, excuse me? That's it? No apologies for not calling me and letting me know, for wasting two hours of my life that I will never get back?" "Hey, I had a bad day, what do you want from me? You wanna just call somebody else?" Umm, yeah. That was Button Plumbing and their welcoming receptionist who, despite suffering "bad days," still skillfully manages to juggle her customer service obligations and birthing hedgehogs.

I have a broken pipe. My water is completely shut off.

I called Button on Sunday, July 22, and left a voicemail and sent an email requesting an appointment. Monday morning, I got no responses from Button.

I called again on Monday morning and re-explained my situation. I was given an appointment for over 2 weeks later!!! I asked how I was to wait that long with no water.

I got no reply. I don't understand the high ratings people give Button.

I'm extremely disappointed!!! After going through the reviews we've decided to give this company a shot and I must say it was a bullseye. My garbage disposal was broken and I knew it had to be replaced and I had mentioned that when scheduling a visit.

When they came in they were really professionals and efficient. First they made an assessment of the problem to see if that really had to be replaced, and eventually had to but they were counting on it so they brought a garbage disposal to be replaced.

They did in no time and it was ready to use. We ask them if they could check one of our toilets that wasn't flushing properly and that according to a previous plumbing assessment by another plumber it had to be replaced, what it would cost around $250 plus man work - this was out of question for us.

So this guys checked it and they found the problem and fixed it and they didn't even charged for that. Now we have a full function toilet again and they saved us a bunch of money.

They are now our Plumbing company of preference. Highly recommend it.

I've had Button come out for five separate small projects, including a water heater installation, pipe replacements/improvements, and a replacement of a kitchen sink. Each time they've been professional, timely, effective, and straightforward on options and costs.

However, it was yesterday's service that really stood out. My kitchen faucet stopped running, and since a cold snap has been occurring for about a week, frozen pipes immediately came to mind.

I called up Button hoping to get someone out in the next day or two if possible, to but my relief I had a technician over in about a hour. And thank goodness for that, for he discovered I had some piping in a non-insulated section of the house, and after cutting into the drywall and blasting the pipes with a heat gun, was able to reverse the freezing process and potentially save me from a burst pipe in the next day or two.

Long story short, I not only got the service I needed, but within a very short timeline that potentially saved me from a water damage catastrophe! Button did a fantastic job in replacing the garbage disposal, the technician did a great job replacing, and cleaned up very nicely after. They were also very price competitive!! Less price than competition and great service! I had a great experience with Button Plumbing.

The plumbers were skilled, knowledgeable, and honest. After two horrendous experiences with other plumbing companies, Button's restored my faith that an honest plumbing company exist in the Seattle area.

I had previously received a quote from another company to fix a leaky faucet for $1,500.00. Button plumbing actually said the pipe simply needed tightening and didn't charge me.

I was really impressed. Carol was equally helpful.

She returned my calls promptly and got me scheduled quickly. A big thanks to the Button Plumbing Team.

Highly recommended. I just had the guys at Button plumbing come over.

This time it wasn't the owner, Jim, but his son (Steve?) and another guy. They did an excellent job and without qualms looked at each and every problem I brought to their attention.

They ended up replacing a PRV, clearing out my toilets, fixing a leaky hosebib and some other work as well for a really, really good price. I tried to offer Steve a $50 tip but he refused.

These guys are the best! This is the second time I've hired them. The first time Southwest plumbing quoted me $500 to replace a hosebib.

Jim did it for $60. I called them this morning, and was greeted by a friendly voice, quite the opposite of what some others said.

Perhaps it's someone new? At any rate, no problem there at all. She told me they could be here between 11:00 and 1:00 today.

They arrived at about 11:15, completed two repairs (I had a kitchen sink drain clogged deep in the pipe, and they replaced a toilet kit), and were gone by 11:40. Both men were friendly, and they cleaned up after themselves very thoroughly.

The price was something I felt was quite reasonable, and I would definitely recommend Button Plumbing to my friends. GREAT JOB!! We had a leak in an upstairs shower which had been troubling us for weeks.

I do most of the house repairs myself, however gave up on chasing this one. We called the guys at Button Plumbing and they quickly worked us into their schedule.

Shortly after showing up they had found the problem and were making repairs. They were very professional and explained everything as they worked.

Upon completion they did a great job cleaning up. Not only are these guys "Top Notch" in their trade, their pricing is also very reasonable.

I would highly recommend them for anyone with a plumbing repair need!! I should also comment that the lady I set up the appointment with was very professional. I had read other reviews prior to calling and was ready for someone who was unprofessional, however found just the opposite.

GREAT JOB GUYS!! THESE GUYS ROCK!! Very professional. Found the leak problem I had and fixed it within 1 hour.

They where super professional and knew what they where doing. Highly highly recommend if your in need of a plumber.

Great service good people will use them again for any plumbing problems/needs. Button Plumbing is simply amazing! They're fast, competent, reasonably priced, and nice (if that sort of thing matters to you).

They quickly fixed what a previous plumber only put a "band aid" on. I will truly never hire another plumber.

Matt did the work, but I'm guessing everyone who works there is fantastic. Amazing!!!! Absolutely Amazing!!! Button Plumbing & Heating is top notch.

They were great about scheduling me in for running a gas pipe to my new range. On the day of install, they were on time, and did incredible work routing the line through my basement.

They even made sure that the the amount of pipe above the flange was adequate to move our range around enough to compensate for future cabinets. They cleaned up after the install, checked the appliances and even made sure I knew how to run the range correctly.

Other plumbers should run scared...these guys own customer service!! A++ I had a garbage disposal die on me, the team came out the day after I called and they were awesome!! Quickly found the problem, showed it to me, tested it, then fixed it quickly, tested it, and were all set. They told me if I had any issues to call them.

This is my first time using a plumbing service as I've always rented and I would def use them again and would tell anyone I know who needed a plumber to called Button! The true test of a company is what they do when things go wrong, and Button Plumbing came through great in my case! I had a job that turned out to be unexpectedly more difficult than originally anticipated, and that required the plumbers to make compromises to get it done. However, a couple of days after the job was completed, entirely unprompted by me, they asked to come back and redo some of the work they weren't happy with, all at no extra cost.

Their commitment to quality along with reasonable prices makes them an exceptional company I would not hesitate to recommend. We live in an older house with "interesting" plumbing issues so I have been afraid to call a plumber lately as I was sure we would land one that would charge us an arm and a leg.

WHAT A PLEASANT SURPRISE (Journeyman) Sean and (Apprentice) Matt from Button Plumbing were! Professional, polite, helpful. Answered all of my questions and ending up fixing the problem I called about and several other "little" issues, too.

I had called just yesterday for a non-emergency appointment and they worked me in already today! Very reasonable billing and totally cleaned up after themselves. I am one happy customer and have found my permanent new go-to plumber.

A+++ Excellent experience and highly recommend their services. The price was fair and competitive.

The customer service, expertise and follow through exceptional and the commitment to complete this very large job (completely replaced all the galvanized pipe under/in the house, all the way to the water main) was truly appreciated. Great crew.

Great owners. Thank you.

Was easy to get an apointment; was on time; finished his work very quickly; took the time to explain how things worked so that I can fix a few things myself next time. Highly recommended.

Jim was great! He was fast and friendly, found and fixed the problem very quickly and was very good with both the kids and dogs which infest our house. I would definitely recommend Button Plumbing & Heating to anyone.

I had a small water leak in my garage, but didn't know what was causing it. I contacted Button Plumbing via e-mail on a Friday and Carole was able to schedule me the following Monday.

Since it wasn't urgent, I didn't expect to get that kind of quick response, but I appreciate the fact that they were able to work me into their schedule so quickly. Matt showed up about a half-hour early.

Not a problem, though, because I was already at home. He quickly diagnosed the problem (leaky shower valve in the shower right above the garage where I saw the leak).

Although he could have bought the part I needed and scheduled a trip back to install it, he showed me exactly what to order and how easy it was to replace it. I really appreciated his honesty and his willingness to save me some money.

He was in/out in less than an hour. I have some rental properties and will definitely be calling Button Plumbing for any future plumbing work.

BTW, they take credit cards, but there is a 3% surcharge, so have cash/check ready if you want to avoid the fee. Most family-run businesses operate the same way, so I was ready, just in case.

They also offer a Senior Discount. Great Family Business!! Definitely Use Them! I have used them twice now and have just scheduled them for a third appointment.

They are thorough and get it right. Both times they've been here I've asked them to take a look at another plumbing issue in the house that I forgot to bring up on the phone.

Both times, even though I know they're busy and tightly scheduled, they took the time and took care of the secondary problem. And after being hemorrhaged to death by a couple of their competitors, I really appreciate how fair their bills are.

I highly recommend Button Plumbing. Very affordable & friendly.

He will be my new go-to plumber! Fixed 2 toilets in under an hour, amazing. They have come out twice to the house and have done a wonderful job.

Both times very professional, and communicated everything they were doing and what was going on. Fixed everything quickly and did a wonderful job.

I can't say enough good things about them. Highly recommend Button Plumbing.

Honest, fair pricing and got the job done right! When scheduling the appointment, I had to leave a message, but received a call back fairly quickly. I was able to even get an idea of what to expect on pricing beforehand which I greatly appreciated.

Will definitely recommend to friends and will use again for my next plumbing needs.'''.Read less

Review and analyze now for company Bainbridge Island Plumbing and provide the analysis in the discussed format for the following reviews: '''Andy has been my plumber for 3 years. He did our major remodel and some fixing afterwards.

He's a great guy great plumber and an honest reasonable person. If you're looking for someone who will help you, tell you the truth and charge you a fair rate then Andy and Bainbridge plumbing are for you.

Nothing he doesn't know, or nothing he can't do. Top notch!! Our electric hot water tank started geysering on a Thursday, and I called a bunch of places to come take a look.

Roto-rooter came out immediately, and quoted $3k to replace a 50 gallon electric tank (which, incidentally, is extortionate, but I didn't know that at the time). A number of other places quoted way less, and I'd arranged to have someone come out the next day.

I'd left a message on Andy's phone, and he called the next day, quoted a way more reasonable price, and came and fixed it that day. Andy and County were professional, did the job in an hour or so, and we have hot water once again.

I'm very happy to have given a local guy our business, and I'm super happy with the results. Thanks, Andy! They are the best at triage...

it's important. And the most honest company available.

Period. Andy at Bainbridge Island Plumbing was the only plumber who would talk to me when we bought our "fixer-upper" last fall.

He looked over the list of plumbing issues and sent Derrick and an assistant to start working through our list. They've all been really helpful and professional and have done an excellent job for us every time, fixing or replacing just about every plumbing outlet in our home.

They can be pretty tricky to reach, but will find a way to fit us into the schedule whenever I am able to talk with Andy. I would highly recommend BI Plumbing as reliable, honest and fair.

Our water heater went out New Year's Eve (Friday night). We waited until Monday morning to find a plumber; we didn't want to incur an emergency fee when it wasn't a true emergency (i.e., no water at all, broken pipe).

Of course, the weather exploded everyone's pipes the next day, so by Monday, plumbers were overloaded. Somehow, we still got squeezed in and serviced with a new water heater installed by Tuesday.

Excellent customer service, friendly attitude, top-notch installation. Love these guys! This company is top notch! Andy is reliable, professional and skilled.

I trust him in our home, with our home and know he will fix the issue and take care of us. I wish the world was full of consciousness and reliable pros like him.

Highly recommend! A simple drain clear turned out to be a lot more complicated than we expected. The guys showed up and worked through the problem in great time.

Communication on the schedule was great. They arrived on time as promised and got the job done before our guests arrived.

As promised. We've used them before and will again if the need arrives.

Fair price and quality work. Mike, Andy and crew are representative of the best on Bainbridge...they quickly estimated our project and its complexity and executed flawlessly....from installing new toilets, a laundry sink, a water line to the refrigerator to a complex new propane pipeline...they were professional! I highly recommend them! I called to get an estimate for a main water shut-off that might need to be installed on a house I'm buying just off the island.

I could tell right away that Mike was annoyed that I had disturbed him. He picked up on the second ring, so I would think he had the time, but maybe he was watching Price is Right.

Maybe he was watching The View. Only Mike can say for sure.

No judgements. Mike asked how old the house was.

I told him. He curtly said the house should have a main water shut-off.

I agreed because that was the whole point of me calling. He asked where it was, even though it was, again, the reason for my call.

He wanted to schedule an appointment right away. I reminded him that I just needed an estimate.

He ignored me and asked where the house was located and, when I told him it was off the island, he said "oh, I'm not going out there" (it's, like, three minutes off the island). Then he hung up.

Thanks for letting me know you're a jerk before I had to give you money, Mike. You did me one kindness and I'm actually grateful.

Mike and Andy are NO JOKE BRILLIANT. They are reliable, responsive and reasonable.

If they were characters from The Office, Andy would be Jim -- jovial and super smiley and awesome at his job. Mike would be Darrell -- straight face business, no effing around, but equally awesome at his job.

The odd negative reviews on this site for the family business is because everyone seems to want Michael Scott doing their plumbing. In the last year, I have used them at least five times for various needs at two different locations and I will not hesitate to call them again.

Recommend in a heartbeat. Andy fixed two problems with our plumbing and heating system that the plumbers who did the original installation were never able to correct, even after multiple attempts.

He knew exactly what was going on and fixed the issues quickly and efficiently. I can highly recommend Bainbridge Island Plumbing and will use them again.

Calling Bainbridge Island Plumbing proved to be a waste of my time. I called because I no longer had any hot water and one of our bath tub faucets was dripping.

The plumber that arrived said he didn't know why the hot Water tank was not working and then told me he could not fix the dripping faucet. He didn't even offer to order the part needed for the faucet.

It was the oddest encounter I have had with a plumber. Isn't a plumbers job to fix leaking faucets?? To make things even stranger, he then referred me to a different plumber.

I will never call Bainbridge Island Plumbing again. Don't waste your time! Called for some help, Mike said repeatedly he would do the job so we stopped looking for other vendors.

Then he decided he didn't want to do the job. Very disappointing.

The toilet at the office I work at on the island died... (I don't know how that happens) but any who, a person in our office recommended BI plumbers, we called a few and they were first to respond and showed up same day to check it out...

Chris (deep voice) and Andy showed up less than a few hours after calling and gave us a great estimate! We said yes, and asked how soon, they said it would be a few days they weren't sure a toilet would be available... Chris showed up this morning (NEXT DAY) with a toilet, installed that puppy in like 15 minutes and was gone...

OMG! How the heck he did that so fast I will never understand! And the bill was right around what they quoted us, a little less actually! Any who we would recommend them to anyone on the island! I heard they even worked on an older house that had old plumbing and requires some odd tools, it took them some time but they did the job great! My elderly parents contacted BI Plumbing because of a leak under their kitchen sink that I was unable to get over to look at. Mike and Andy were booked and not able to come until the next day, but when Andy came he was professional and courteous.

He quickly determined that the problem was just a loose connection on the sprayer hose which was soon remedied. What impressed my parents and me was the fact that he didn't even charge a trip fee to come see them.

My parents are happy customers and will use BI Plumbing again. Bainbridge plumbing is the best! Had a clogged toilet and Mike was here within a few hours.

Determined we needed a new toilet. Andy arrived first thing the next morning with a brand new toilet, installed and working within the hour.

Terrific service, nice, neat and courteous guys. Will use Bainbridge Plumbing on all my projects.

Mike and Andy are great! We weren't sure if we had a septic problem or a blockage problem, but Andy came out and traced the issue right away, then showed no fear in getting 'er fixed. (It wasn't pretty.) Andy explained how the problem happened, how to avoid a next time, and what to do if there is a next time.

I highly recommend this local family-owned business. Great folks, they'll get you out of your jam at a very reasonable price.'''.Read less

Review and analyze now for company Wallingford Plumbing and provide the analysis in the discussed format for the following reviews: '''Highly recommend Roman. I've used him to install a new water heater, install a new toilet, fix the sink disposal, and he's always prompt and efficient.

He's also very transparent when it comes to price. Last January, my upstairs sink pipe burst and started leaking water everywhere, and I couldn't figure out how to turn off the water to the house.

Kind of an emergency situation! I called Roman and he answered immediately, and came over to fix it even though it was a Sunday. So thankful he was available! Roman failed to apply for required permit to legally access sewer.

Upon filing a complaint and taking Roman to small claims court I was referred by the judge to superior court. His admission and reason for not getting said permit was that he was not certified to work on sewer systems.

Consequently he was not able to obtain a permit nor did he try. The permit dept.

admitted that they could not charge him with anything because he did all the work he needed permits for after the inspection dept for seattle closed. He came after hours to avoid inspection.

He also threw dirt on my neighbors property, hitting their house. Our sewer pipe should've been replaced, but instead it was patched for over $10k dollars! He's reckless, untrustworthy and will not hesitate to skirt laws in order to finish the job (poorly) and get paid.

Watch out for his "after hours" work. It may be done illegally not to mention incorrectly and to your expense.

Do not use Wallingford Plumbing for your plumbing work. Roman was excellent.

-When faced with a challenge or obstacle, he was able to find an awesome and timely solution. -He was very punctual and great to interact with.

Handled my condo quickly, yet thoroughly. I recommend him to anyone who is looking for a Plumber in Seattle.

Roman at Wallingford Plumbing is a superb plumber. He was able to diagnose our problem in a short period of time.

But, more importantly, his solution to the problem, which was very serious - galvanic corrosion causing a major drainage pipe to deteriorate, risking a flooded basement, was highly informed by his deep knowledge, and he executed his work at a Master Craftsman level. I am sure this was not the first time that Roman has corrected and then upgraded the shoddy work of lesser plumbers.

He sent us pictures as he conducted his work, so we had full transparency into his work and progress. And he educated us as to the systemic problems and risks we faced.

He used the best materials, was on time and on budget. We have peace of mind.

My advise if you hire Roman: write down the time he arrives and the time he is done and make him sign that or you he will try to make you pay way more than you need to at $140/hour. Oh and he will not be polite if you complain.

Very awkward experience. We highly recommend Roman of Wallingford Plumbing.

He picked up immediately on our first call to him and responded the next day and finished up a leaking fixture issue the same day. He did a workmanlike job at a fair price which was a huge relief after we had been ripped by one of the major advertising plumbing outfits in town, and seen our neighbors similarly ripped by another one of these big advertisers.

Roman proffered some good free advice about contacting the city regarding a free replacement of a long worn out shut off valve at street level (which we did while Roman was here) as well as offering other good advice about repair and maintenance of plumbing in our 1928 home, all without any up selling or stick ups for an emergency response. It will give us great peace of mind to have Wallingford plumbing as a resource in years to come.

For simple fixes, Roman will do a good job, but I would not recommend him for problems that get more complicated. He has a great attitude, but ultimately does not care about fixing a problem correctly when he can charge more money.

Our friend said that she thought she dropped her cell phone in our toilet, and a week later our toilet was clogged. I called Roman who fixed the clog, and he told us everything was fixed.

I told him about the possibility that something was stuck in the toilet, but he said the toilet was all fixed so we paid him and he left. Two weeks later, our toilet clogged again, so I called Roman.

He fixed the clog, but just before leaving, we noticed the toilet was flushing very slowly. Sure enough, he checked again and found the phone stuck in the toilet.

He told us we'd have to get a new toilet, but we'd have to pay for that separately - at full price - and would not take in account his previous work, which failed to find the problem that was suspected all along. So, we were out over $350 for two visits only to confirm that a phone was in our toilet.

He also left a mess with poop and water all over the floor. We later found someone to replace the toilet for a better price and better service.

Basically, he's an amiable guy, but you can find better service at a much better price. I hate to be the bad guy here, with all of the 5 star reviews, but I do feel a bit taken by Roman.

We had two clogged toilets in our house that Roman fixed quickly and efficiently. He was polite and friendly and I really can't complain about the end result of the repair.

My issue is the cost of his services. Yes, plumbers cost a lot.

We all know that. And that's not the issue.

The problem is that Roman used his auger to clear out our toilets. And he charged us an extra $45 for the use of the auger.

Now, if the use of the auger caused the auger to become unusable for his next client or if there were some expendable components to the auger that needed to be changed out prior to its next use, I'd get the point. But, this was simply a charge for using the auger on top of the hourly rate for Roman's presence in our home (and, by the way, he was at our home for less than half an hour and charged us for an hour of his time.

. .

hmmm, travel time perhaps?). If I have a carpenter do work on my home, does he charge me for the use of his hammer or screwdriver? No.

If an electrician works on my home, does he charge me for the use of his drill? No. So, I do not expect or support the notion that a plumber should charge for the use of an auger.

Perhaps this is an industry standard. I don't know.

But, it shouldn't be, and if it is, then Roman, and Wallingford Plumbing is the unfortunate recipient of my distaste for this practice. Would I recommend Wallingford Plumbing? Perhaps.

Really, Roman was very nice and efficient. But, I'm not keen on the billing practices, so ASK before you engage his services.

I called for an emergency problem with my water heater leak. Guess what answer I got? He broke his wrist so he cannot work.

and no recommendation to who I should call. Just told me to find someone else.

Thanks. I wish you mentioned that on your website that you cannot work due to an injury before making me call you.

So I guess he won't be working anytime soon people!! Christmas eve day, and my toilet in my new apartment completely stops up. I spent hours trying to solve the problem, trying to contact my landlord, and watching as the holiday crept closer....

I called several neighborhood plumbers that day and Roman returned my call quickly despite Christmas approaching. He came, he struggled (that made me feel good -at least the problem wasn't something I should have been able to handle), and he fixed it! All with good humor and kindness.

Considering he was one of only a couple of plumbers working, he could have charged an added holiday fee, but Roman was totally reasonable. I'd happily call him again in the future.

But hopefully this won't be anytime too soon! First, they were VERY accommodating and even though it had been a very long day for him he understood that we were having a party and came over to fix our sink. Roman was very knowledgeable and friendly.

He fielded any questions I had and was very open about what he was doing, which I really appreciated. We have a very special alignment underneath the sink and he was able to find a solution that was much more workable for our budget than it would have been to lower the drain which goes outside the house.

The only issue I had was his inability to estimate the time he was going to be able to get to our house. This isn't necessarily something he can control because each job is unique and since I'm sure he doesn't know the situation until he arrives he cannot guess how long a job will take (which is why they don't lose stars for this and they were squeezing us in anyway).

He periodically called to let us know he hadn't forgotten about us though, so I knew he would come eventually. It was worth the wait to get our sink fixed.

Roman was on time to the minute for my same-day appointment. Not only was he professional and kind (very good with my very shy 2-year old daughter), his rate was fair and he worked very quickly.

If you live in the Wallingford/Fremont area, you'd be hard-pressed to find a better plumber. Great work! Very professional.

Consistently on-time and responsive. Gave good advice on options and how to minimize cost of work and future maintenance.

Very professional and worked through some challenges on our end to complete the job as efficiently as possible. Very consultative throughout the project as well to make sure everything flowed well with no surprises.

We have hired Roman for several repairs and projects: sink installation, plumbing upgrades for our old home, and water heater installation. We've been happy each time with the work, and Roman is friendly, professional, and flexible.

Responsive. On-time.

Communicative. Solid work.

Good experience. Hire Roman.

I was extremely impressed with Wallingford Plumbing. I have rental property in the Green Lake area and was contacted by one of my tenants with a plumbing issue neither they nor myself could address.

Since I hadn't used a plumber in the area for quite some time I reviewed the Yelp ratings and comments and gave Wallingford Plumbing a call. Roman answered the phone, had me describe the problem and told me he would followup with the tenant that day.

True to his word he did so, set a time with the tenant that would work for both later in the day, showed up on time, fixed the problem professionally, cleaned up the area perfectly and emailed me a bill detailing the work. Very fair price.

I was perhaps most impressed by the fact that he didn't demand up-front money. I hope the post makes it obvious but I've just found a permanent plumber for my Green Lake and other properties.

Roman has saved us twice from flooding by installing new sump pumps (he was not responsible for the failure of the pumps, I bought them). He is friendly and does great work at a reasonable rate.

I recommend him highly! Dan Great first experience hiring Roman for a same-day fix. I work as the facilities coordinator for a U-district nonprofit.

I called Roman, explained our plumbing problem*. I gave him a phone/text contact for someone that would be at the building for only part of the day.

Then I texted him the address and the critical time window for the work. He confirmed receipt of my text info, made contact with my onsite guy, and did the work cleanly and efficiently.

Everyone on my team agreed the price was fair. The straightforward and complete communication was an added pleasure.

Hard to imagine how it could have gone any better. * (an old, complicated failing supply line to a sink with weird old leaky back-flow prevention devices that needed to be eliminated and re-plumbed much more simply and reliably) He came within an hour of my calling him for a leak in my sprinkling system.

Everyone I had called before him told me I'd have to wait until next week. With water oozing out of the ground, I found those answers unacceptable.

Roman came and made the situation stable until next week. Roman is very friendly and professional and seemed knowledgeable about what he was doing.

Roman, was very curteous and prompt on the phone. From the first time I gave him my name he always referred to me by my name, which was a nice touch.

He was able to arrive same day and fix a problem very easy and quickly. Very nice guy, and did a great job.

Highly recommend. Roman picked up the phone at 6:30am when I found water all over our basement floor...

the water heater was broken. He showed up by 8 and had a pump going by 8:30.

He replaced and removed the water heater within the day. I also did call another plumber to ask for the cost of a water heater of our size and Wallingford plumber was just a little less than the quote.

I would recommend Roman and will use him again if we have a plumbing issue. Roman showed up at 8:30pm, without any additional cost, because I told him I'd had to turn my water off due to a leak.

He fixed the problem, looked for other potential problems, headed those off, and charged me the most reasonable rate I've EVER been charged by a plumber. Thank you! There's a reason this business is rated 5 stars.

Mixed experiences. First time, I called to help identify the source of water in the cabinet under my kitchen sink.

He thought it might be a supply pipe so cut a hole in the cabinet bottom. No leak.

But then he hit on it: lack of caulk at bottom of backsplash. I repaired the caulk myself and patched the hole in the cabinet.

Second time, I called because I had identified a leak in the faucet handle in the kitchen. He suggested I buy a new faucet and call him to install it.

I found out an exact replacement was $250. I did some internet research, called the manufacturer (Moen) and found out that I needed a 3/32" Allen wrench to remove the handle.

After that I tightened the nut holding the cartridge. No leak.

Did I need a new faucet? Frankly, his response sounded pretty lazy to me. I was willing to pay him an hour for doing what I did in 15 minutes.

You be the judge. I needed help changing a gas grill from propane to natural gas.

Roman responded within two hours and fixed it in a snap. He knew what to do.

But some of the supplied fittings were the wrong size - he had a solution to that too. He's may man to call for all thing "pipe" Roman was able to come install our dishwasher a day after I called him, and did a great job.

Our house is old, and the setup was unconventional, but he was able to make it work. I would definitely hire him again! I cant comment on Mr.

Szarowski's work. His sewer repair was not inspected because he failed to get a required permit.

When asked about required permit Mr Szarowski lied, saying none was required. After reading the side sewer ordinance, 21.16.070 in open court judge Marcine Anderson asked Mr.

Szarowski why he didn't get the required permit. He said your honor I did not get the permit because I am not certified to work on sewer.

NOT CERTIFIED!? Get at least two more bids by qualified contractors. Especially if you are a senior citizen who has difficuty getting around.

I would give negative stars if I could. -Doris B.

If you're looking for a plumber who's professional, knowledgeable, and ethical, look elsewhere. I hired Roman to fix the diverter on the faucet on the tub in my master bath.

I went upstairs after he'd been working for a few minutes to find him standing in my expensive pedestal tub with his shoes on and wrenches and other tools scattered across the bottom of the tub. Any plumber who knows anything will put down a protective blanket before getting into the tub to work--that's any plumber who knows anything.

Now I have ugly black scratches in my $3,000 tub to remember him by. When he thought he was finished he had me turn the water main back on, but he hadn't put the faucet back together properly so water sprayed all over my master suite.

As I scrambled to find enough towels to soak up the mess he laughed and said, "It's no big deal." Not to him--it wasn't his house. The whole fiasco would have been funny if I weren't the one paying for it.

He took a part with him and said he'd try to find a match at plumbing supply houses because he said it was not a standard part. He said he'd let me know if he could find it so I would know how to proceed.

He never called back. I was left with a $120 bill, a faucet that didn't function, scratches in my tub, and no part to try to match with a replacement.

When I called him a few months later (I had been traveling for an extended period of time and the tub issue had to go on the back burner for awhile) he swore he had never taken the part and was angry with me because "it was so long ago." No accountability whatsoever. Avoid this amateur at all costs.

My wall-mount kitchen sink faucet stems rusted and were slowly flooding my kitchen cabinet, wall, and crawl space below. Roman replaced two rusted stems and put back the antique faucet.

My problem with his work is that he unnecessarily cut a huge hole in my wall, 6"x16", to do the work, and I can't afford the domino-effect kitchen remodel I'd like to do to fix it. As I watched, I thought the cutting of the wall must be necessary, but then after watching the fix, realized it was totally unnecessary.

I don't know what he was thinking... perhaps he wanted to replace some old pipes as well, but then changed his mind.

I didn't ask because it took me until after he left to realize the cutting was unnecessary. (In his defense I'll admit that the backsplash had faucet rust stains.) So now I am living with a hole in my wall, (much worse than just rust stains) which I have stuffed with plastic bubble wrap, and due to expense, have no imminent plans to repair.

By the way, the cost came to $400, at time and a half Saturday work, to replace two stems, and put back the existing faucet. I'll let you decide if that was a reasonable price.

Roman is a personable guy, but I think of him every time I use my sink and look at the huge hole in the wall, and would not use him again. Roman was fantastic to work with.

It was Sunday morning and I had a leaky valve in the bathroom. Roman came quickly and fixed the issue.

He took extra care to ensure my PVC pipes were not damaged in the process. He cleaned up after himself and made sure to wear booties to protect my floors and carpet.

Cost was well within my expectations - he charged me his regular rate, despite it being Sunday morning! Thank you Roman. Definitely a 5 star experience.

Responds quickly arrives exactly when they say they will. The quality of service and workmanship far exceeded anything I could have expected, I cannot recommend them enough.

Roman was fantastic, showed up right on time and was very nice and pleasant to deal with! I would totally use him again and recommend the company. Responded promplty, did a very thorough job, and took the time to explain everything to me.

Will use again in the future. Prompt, meticulous, courteous, and thorough.

Would definitely use again. Very helpful, nice, knowledgeable and explained everything to me, as well as being efficient and coming the same day.

I will use again and refer to friends. Roman did an awesome job! He came the same day I called and quickly unclogged my kitchen sink.

Since he didn't take credit cards, he was very accommodating to mail me an invoice to pass along to my landlord. He's very friendly and super polite.

Will call him again if I need some other plumbing work! I had a dripping faucet and Roman was easy to schedule with and communicative about when he would arrive for the appointment. His work was thorough and careful, I would highly recommend him! Wallingford Plumbing came to our house last summer to replace our hot water heater.

He was fast and the work was done very well. We had him back out for a clogged drain.

We will continue to use him and have recommended his services to our friends and family. We first used him several months ago for an issue with our home toilet - he Macgyvered a fix for an old, crappily installed toilet that needed to be fixed.

He also came to our business the next day to fix the toilet there. We were so impressed that we waited for his broken arm to heal for a couple months so he could fix our sink with pipe that had a hole in it, which we couldn't get off ourselves.

We put up with emptying a bowl under the sink even. He is the best!'''.Read less

Review and analyze now for company Rainier View Plumbing & Rooter and provide the analysis in the discussed format for the following reviews: '''I cannot express how pleased I am after our experiences with Christian. I have no doubt he will be the first person I call the next time I require a plumber.

He replaced a water heater for us in our home yesterday. - He was incredibly respectful and kind in all of our interactions...

not only to myself, but also to my children and my dog. - He took the time to do research and expand his own knowledge when presented with a question about "new" water heater technology.

- He was honest and up-front about our options during the quote process and the long-term value they would give us. - His quotes stayed within our budget.

There was not attempt to up-sell. - He is communicative and effective in his communication.

- He never used any high-pressure sales tactics on us. I highly recommend this company if all of their employees are like Christian.

My husband wrote a Google review 3 years ago about our tankless heater install by this company he tagged it with "think of the potential"... Oh to think of potential to get railed by a company like we did...

Imagine my face when in 3 years I had to shell out over $20k for hot water because we trusted the wrong company. We tried contacting them a couple of times since the tankless system was installed because for 3 years it did not work properly, almost seemingly from the start.

The tankless was under a warranty and they wouldn't agree to do any repair work. So when the tankless stopped heating completely I had to call around.

6 plumbing quotes later and 5 different plumbers saying they would not touch the system installed by Rainier unless it was a full reinstall. We ending with having it replaced completely by another company.

For another $10k in LESS THAN 5 years! All because we got worked over by a local business. Guess that's what we get for trying to support smaller first.

Lesson learned, I'll keep calling the big company if I need more plumbing work done. We had a leaking garbage disposal.

Tim came on time for the appointment. We needed a new disposal which I figured was the case after 9 years.

He had a disappear on hand and was able to install and test it quickly. Very professional.

Thanks. HIGHLY RECOMMENDED.

Rainier View, specifically Tim our service rep, was super professional and conscientious. Tim went over & above to listen to and address our needs.

We live on Anderson Island and their service fee to the ferry access only islands was very reasonable and well earned. The service was very thorough and professional.

Tim was extremely respectful of our modest home and kept everything very clean. Thank you Tim and Rainier View!! I received a $200 bill for 15 minutes of work - which is a full hourly charge of $189 + tax.

Here's my story. I had an appointment with Rainier View for a one year warranty claim on work they completed while building my home.

The appointment was scheduled by (the super friendly) Sherry who was able to schedule around another appointment I had the same day at 10:30. The day of the appointment, I was in the shower when the plumber called to see if I was home as he had an appointment.

(it was 7:45 am) I was out of the shower and outside talking to the contractors who were now both there and that I just needed a couple minutes to put the dog away and pick up anything in the bathroom. at 8:02 am I walked outside and contacted the two contractors.

I let them know I hadn't been expecting them until 10:30, was apologetic for not having been ready, but was glad they were there early. The plumber began our meeting by telling me it wasn't possible for me to have a specific appointment as they always have a four hour window.

I ignored this as it wasn't the point. I kept telling them I was glad they were there.

I began to go over quickly what each issue was and showed them to their respective places in my home. I told the plumber that I had been having issues with my master bath not draining correctly and was concerned about construction debris being a culprit.

I also mentioned that when I moved in there was a large amount of glue left around the drain which I needed to peel off, and was concerned there might be more in the pipe. He agreed and said construction debris is common, and that the glue is usually supposed to be cleaned up by another person.

He would look. I left the bathroom to go in another room and answer some questions of the trim contractor.

I went back to check on the plumber a maximum of 5 minutes later. I asked him how it was going.

He lifted the toilet lid and pointed to a clump of hair in the toilet which he had pulled from the drain. Then looked at me and said "Its draining fine now" to which I replied "its been draining fine because I just used drano on it for the second time since living here for a year.

How could that little amount of hair stop up my drain in such a short period of time to where I'm standing in ankle deep water?" His response "Who told you to use drano?!" I kept telling him there was no way this was the reason for the clog, but he had clearly made up his mind and was not going to do any further assessments. I left the bathroom to go check on the other contractor and while I was talking to him, the plumber left.

He was in my home for no more than 15 mins. Because a hair clog is not covered under my warranty, he also sent me a bill for $200.

I was not able to choose my plumber, but based on the experience I had with this company I will NEVER use them again. I also need to pay another plumber to come in and check to see if there is construction debris or a belly or some other issue with the drain in my batheoom so that I can have it taken care of if that is an issue.

Based on this 10-15 minute experience with this one plumber who charged me for a full hour of work to basically condescend to me that because I have hair, that's the reason my drain is clogged is unprofessional at best. I would hope that I am an exception to this kind of experience with Rainier View, but would proceed with extreme caution if choosing this company.

These service Techs were amazing. They drove on a Friday from Seattle to Puyallup and arrive after hours to resolve my sewer line blockage.

They were efficient in clearing the blockage. What a big relief to have my toilets running properly.

Thank you so much Denzyl for your professionalism and care handling my problem Moved into a new (to us) house, Our sink had been backing up, finally got to the point where it was clogged in the morning, disposal was coming out the other side, We didn't know how bad the problem was. So I got a referral from a coworker, called Rainier and they were so nice! Listened to my problem, and had a tech out right away.

Eric Called right when they said he would, have me an eta, came and was amazing. Complete professional, gave us options and recommendations on longevity and price.

Fixed our problem and was on his way. We would recommend Eric Glover to anyone.

Great service. Great knowledge.

Well def use again. Tim came out to install a new faucet and descale my tankless hot water heater.

Scheduling with the office was quick and they responded within 1 day of my online request. He came out on time and communicated well prior to arriving.

He was friendly, explained things well, and was efficient. Would use them again for my plumbing needs.

Here is all I can say: $300/hour to work on a jammed garbage disposal they installed in our new house is out of line. I would agree that disposals do jam, but they can also be cleared by hand or with the Allen wrench tool provided if it is not a problem with the product itself -and that is a warranty issue.

I had an excellent experience with Rainier View Rooter this weekend. I was in urgent need of assistance to repair a problem with our grinder pump.

This problem prevented my elderly in-laws from using the restroom (big problem). Representatives from Rainier acknowledged the urgency and deployed their specialist Devon T.

Devon was already on another project but made time to throughly review and repair our pump. Exceptional customer service and clean up after job was done 5 Stars! Our water heater was going out and from the very start with this company their customer service was excellent! The girls in the office got us in right away and got our water heater ordered and Liam got it in and got us taken care of, Even came back when part of the original gas hook up failed from the house.

Everyone was helpful, considerate and friendly. I would highly recommend them :) Lehman from Rainier View came today to service our tankless water heater it had not been done as it should be.

He was professional and knowledgeable he also replaced our faucet because it was not performing well I chose a high one and I love it. Will definitely use Rainer View again for routine maintenance and any other issue going forward.

Excellent service today by Darren to assess the problem with tankless hot water heater. Came out and identified the problem and solved it quickly.

Very professional and courteous. Would strongly recommend to others.

This is an update to my previous review. We received a call from Rainier View Rooter to say that they were refunding us $100.00 and that we should not have been charged the full amount and they would be putting the check in the mail to us.

The check arrived today. I am impressed with them righting this with us.

It shows me not only does this business believe in great service, employ professional plumbers but that they also have the integrity to do the right thing. We will definitely call this company again the next time we have a plumbing need and wouldn't hesitate recommending them to others.

Susan A. I'm on a budget so when my main pipe to my septic needed to be replaced I called a few places in Puyallup and thought I was going to die of SHOCK!! My neighbor has used Rainier Plumbing a few times and promised they would be fair and not try and stick me....He was right!!!! I did a little digging myself to help and they saved me OVER HALF the price as these other T.V Plumbing places and with the nicest Class Act Crew You have my business for life and my recommendation for service to ALL I know.

You will never know how much you saved my home and taught me the respect of how hard you work in your profession. Thank you...Debbie McArthur I purchased my 100yr old home in 2010.

One of my purchasing requirements was that the seller replace all galvanized and cast iron drains located in my crawl space. I required they have a licensed, bonded, and insured plumber complete the work and provide me with all of the invoices, in which they did.

February 2012, I could hear a leak in my crawl space. After inspecting, I discovered what appeared to be a galvanized pipe that was still installed.

I immediately contacted Rainier View and was already anticipating an uphill battle. Plumber Ed came out, inspected, and informed me that it was a "lead" pipe.

Although I was upset, I didn't necessarily feel they were responsible as I was very specific in my request (galvenized and cast iron). Ed explained how he felt responsible for missing the lead pipe and that he would speak with the owner and see if they could reduce the repair cost for me.

I was very appreciative of this! When DeAnna (receiptionist - very friendly) called to schedule the repairs, she explained that they were going to take care of it for me as a courtesy. I was astounded! I highly recommend this company as they are VERY professional, honest, and possess a strong level of integrity! If anyone ever needs exceptional plumbing work from the most exceptionally courteous staff, and professional organization, call Rainier View.

I had a warranty repair and I was expecting resistance but what I got was a dedication for customer service. I'm still in awe of how well Austin and John represent their company.

Spoke with Nicole and Crystal at the office and they were the first clue that their operation is head and shoulders above the rest. And yes, they did quality work too, many thanks! I had my hot water tank go out during the winter a couple years ago.

I had a small child in my home, it was freezing out and no hot water and they had a technician out in 2 hours. They got us up and running fast! They did a great job, professional and friendly.

I would highly recommended them to all my family and friends! We have called Rainier View a couple different times and they have always been quick to respond and great to work with! Devin came in a moments notice this time to fix a busted hose bib pipe and did a fantastic job in a very timely manner! I can't recommend these guys enough! This Plumbing company has helped me several times. From small to big jobs they seem to do it all and have the top notch tools..

If it involves plumbing or pipe they are my first call. I have had the worst plumbing service with Rainier View.

Rainier View installed a steaming unit in my attic for my shower. During a winter cold spell last year the steaming unit starting leaking water in the attic and down the walls of my home.

I turned off the water running to the unit and called Rainier View. The tech came out and stated that the unit was damaged and would have to be replaced.

The tech also stated that when the unit was installed it should have been insulated against the cold temperature. The tech called back to the company and informed the owner of the first installer's mistake.

The owner of Rainier View refused to take responsibility. Even though Rainier View installed the unit and their own tech came out and indicated that the unit was installed incorrectly the owner would not replace the unit nor fix the problem.

And on top of that, the owner wanted me to pay 150 bucks for the tech coming out to inform me that his company installed the unit incorrectly. What a joke!!!! Stay away from this company.

Charles C'''.Read less