Review and analyze now for company Ridgid Plumbing and Drain Services and provide the analysis in the discussed format for the following reviews: '''I have to update my first review after the project was completed. My company deals with hundreds of plumbers across the country and Arash stands apart.
He is officially certified to install our filtration systems after his performance with this latest project. He knows his craft, he is efficient, extremely knowledgeable, communicative and his customer service is second to none.
My client was well taken care of and raved about the service received. I could not recommend an individual or business any more than Ridgid Plumbing and Arash.
This was a stellar experience for my company and my client. Thank you again Arash and we look forward to sending you all of our business.
I sent a job request via Yelp, requesting unblocking our kitchen sink drain, and if time allowed, replacing the valves and drain pipe on a bathroom sink. They replied with an estimate for a drain unblock; the office had apparently misunderstood my written request.
It sounded expensive, but the sink wasn't going to unblock itself, and my attempts had failed. And my previous results with cheaper plumbers were, shall we say, mixed.
We set a date. When they arrived, they said that the proce quote was for a bathroom sink unblock; kitchen sinks were more.
I was tired of the mess in the sink and went ahead with it. The fix was really quick.
And it has taken me a while to write this, and it's still clear. That's a success.
If I were rating just the plumber I think this would be five stars. But the office should have asked for more clarification.
Four stars is still worth calling them again. Arash and his crew continue to impress me with their responsiveness, strong work and reasonable prices.
They came out and replaced the final set of shut-off valves in our house and as part of this found a leak in our master shut-off. They went out of their way to help me with a temporary fix while we figure out the right long term fix.
Great company and crew. Arash responded to a same day concern.
Very efficient and professional. He explained the situation and his recommendations about getting insurance involved or not.
Armin came out after hours to confirm a massive leak in between the walls involving what turned out to be a huge crack in a single knob shower cartridge. The crack was substantial - see the attached pictures.
Their pricing may be higher given the after hours situation and quality of the work - but you can tell these guys are the real deal and not like many other plumbing businesses in the area taking advantage of certain zip codes. Amazing response time, professional, and will definitely work with them in the future.
This is long overdue. We had a flooded crawlspace in a rental property in Bellevue.
And due to nature of this issue, navigating the repair could be very confusing. Armin showed up in the site and from that point on, he was pretty much my ears and eyes on the ground.
He helped me managed through the entire thing. This was a very expensive repair, but it was a comfort to work with Armin.
He is very caring and great in communication. I will definitely work with them again.
This was my second time working with Ridgid. They answered the phone quickly and came over 3 hours later.
Plumber was friendly and professional. I was ready to cut into the wall, but he thoroughly diagnosed the leak to a bad fitting, which I could fix myself.
Great value at $0. Will call again for any issues.
We discovered a leak in our shower that could have been disastrous to our downstairs. We needed help and fast.
We called Ridgid Plumbing Service and they fixed the problem in a hurry. Armin came to fix a leaking valve in the kitchen, then identified another leaking pipe outside our house.
That's why we have expensive water bills for a year! His team worked hard until mid night in pouring rain to fix the problem. I'm so impressed by their quick response, professionalism, and high quality of work.
I've worked with Arash years ago to fix other water issues. I feel so lucky to have capable, reliable, friendly and honest plumbers nearby.
Highly recommend this company! After putting a screw through a water line in the house, Arash was able to be at my house within 40mins.... pipe was fixed and drywall repaired very quickly.
Overall, it was excellent, quick and friendly service and cost was within expectations for the job! Would definitely recommend! Quality: very good. Value: call them only in an emergency.
I had a burst pipe and was charged $650 plus tax for a repair that took less than an hour and didn't require any special parts. This didn't include patching the hole the plumber cut in the wall to access the leak.
On the positive side, the repair appears very good and they came on short notice. If you have the option, shut off your main water valve and take some time to shop around.
Great service and expertise to install a smart shutoff valve and new toilets/bidets. During install, we discovered an existing leak that was also fixed.
Highly recommend them! Thank you so much Ridgid Plumbing for saving our sanity with recent shower and water heater leaks. We greatly appreciate your professionalism, exceptional work and reasonable pricing.
Will happily call you again when we need services you offer and recommend to anyone. Thank you so much! Called Friday at 4:30pm and got a quote.
They arrived before 6pm and fixed our kitchen sink. Arash was an incredible help for my business.
I highly recommend him to anybody that needs to get plumbing done. He is the real deal! Arash is an excellent plumber! I have been his loyal customer for 18 years now and I appreciate his responsiveness to all plumbing requests, skill and he happily answers all questions and welcomes me to observe what he is doing.
He recently replaced two of my shower faucets since they were no longer functional after 15 years and one of them was leaking and I am very pleased with his work. Please recommend him to everyone you know.
Really appreciate the prompt response and communications. I was able to get same day leaking pipe fixed.
The expert Armin was friendly and professional he patiently explained the situations and recommended some precautions. Definitely recommend This is a pretty belated review, but Ridgid Plumbing did a great job with the replacement of a hot water recirculating pump.
I greatly appreciate that they provided a free estimate and then on the next visit, two technicians (I think including the boss) came by and performed the replacement. My old unit was making super scary loud noises (as if it might explode), so I basically left it unplugged, and upon removal, the the Ridgid plumber demonstrated that the motor was busted They had the exact same model of the unit that broke, used it to replace my old one, and it's been working great for me for the past year +, indicating successful installation! There was one instance of it making some hissing noises but I was able to self service by bleeding air out of the pump; so having a working replacement that I can self service is awesome.
They also recommended using a timer to extend its lifespan, and that's been working well! I can't recall when a tradesperson answered the phone the first time I've called. Arash did so.
He also ended up being able to come to my house the SAME DAY I called. Caveat that I happened to be in the same area he was working but still amazing.
He came at 5pm so likely a long day for him. He was able to resolve my shower valve issue within an hour.
He also gave me tips as well as made my shower hotter and with more flow. I highly recommend his company! I have been working with Arash for years on projects at primary and rental property.
He has always been responsive and quick to get our problems fixed. I highly recommend using Ridgid plumbing for your project.
Arash and team are still our go-to for everything plumbing. This time it was an "emergency" for us - one of our shutoff valves under our kitchen sink started leaking.
A frantic call from us at 3:30pm and they were able to spare someone to stop by roughly an hour later, after giving up front and honest pricing. Emergency is put out, and I learned a few new things from the team.
Thanks again! I wanted to get a couple of things fixed and Arash was quick to schedule a consultation. In the end, he was able to fix most of it on the same day of consultation.
I had my garbage disposal replaced, shower head replaced, and he figured out the noise coming from my water heater. From previous consultations with other companies, I was told my water heater needed replacement, but Arash actually took the time to figure out the issue and repair it.
I really appreciate that he tries to repair instead of forcing a replacement which would cost significantly more. It was a great experience and I am having him come back to replace my kitchen sink and faucet once the parts arrive.
Arash contacted me promptly and arranged for Shawn to come to my home in Redmond to deal with a persistently dripping kitchen faucet. Shawn arrived on schedule, promptly assessed the problem, which included a drip under the sink as well, explained my options, and set about replacing the old faucet with a new Kohler faucet.
Shawn also answered all my unrelated plumbing questions about hot water heater and bathroom faucets. He was knowledgeable, friendly, and professional.
The entire process took about 90 minutes. I would highly recommend this company and will definitely call them when I need to replace by hot water heater.
Anita W. The other day I had a backup in my pipe and i rented a snake.
I wasn't able to clear the clog so I called Ridgid. Arash took my call and were not able to get someone out in an hour so they just walked me through what I needed to do so they could help me right away, and save me money.
I followed the steps and problem solved, What a great company. I've worked with several of the people at Ridgid and they are all great.
For the record, this is my review from the last encounter I had with Ridgid, also 5 stars. This is a great company.
I highly recommend this company. It was the end of the workday, and I needed a plumber badly.
Couldn't wait. I explained my dilemma and they came right out.
Their prices were fair. They had great customer service.
They took the time to educate me about the pipes in my house. When deciding what work to do, they gave good advice.
I learned they are a family-owned company. These are the types of companies we should give our business to.
I will use them again the next time I need anything plumbing related. I called Ridgid about a clogged kitchen sink drain.
Arash came out immediately and in diagnosing the problem and fix he said it might be better if I had somebody use a hydrojet rather than a snake because my pipes were pretty old. He didn't have one, so he gave up my business despite it meaning lost time on his part.
I really appreciate his honesty and keeping my interests in mind. I called and received an immediate answer.
I was asked a few questions about the problem (my shower faucet wouldn't turn off all the way) and was asked to text a couple of pictures. Arash called me back to say he could be at my house that afternoon.
He happened to have the part I needed (a single knob cartridge for a defunct manufacturer) and installed it. All went perfectly smoothly.
I couldn't have asked for a more efficient service. very quick to respond and seemed confident to get the job done.
I ended up going with a different service for a different reason but would recommend to others/ Arash, the owner of the company is fantastic and rectified a bad situation. After my original review, he asked me to contact him.
I called Arash and he came out the evening of our conversation. We showed him our concern and he quickly fixed the knob as well as correcting a small error from the previous installation.
Arash also offered to refund all my money. I told him that was not necessary as I appreciated him making things right, that we could split the cost.
He insisted, so not only did he come out immediately, fix my bathroom problem he also refunded me for the trouble. I believe Arash is a good business man who knows his plumbing, he unfortunately just had a bad employee.
I am now considering having Arash replace my hot water heater. He has restored my faith in his business.
Called about 10:30 am with a clogged kitchen sink ....Texted immediately asking if he (Arash) could call me back....then called about 10 minutes later....said he could have someone there in late afternoon....Shawn showed up about 2 hours later, put on booties, looked over situation and gave me an explanation and a price before he even started....after the go-ahead he carefully spread out a tarp to work from and proceeded to unclog drain with a power snake...went way down drain (maybe 25 feet) and cleared everything just like he said!! Worth every penny! On time, clean, polite and honest! Did a great job supplying and installing our water heater! When our pipes froze, they were quick to respond, came over in the snow, and gave a free estimate. While their pricing was above our budget at the time, Arash was kind enough to advise us how to remedy our situation ourselves.
Thank you Arash! Great Service and saved our day! Before they came, we wasted 700 dollars on another plumbing provider who didn't open our pipe after snaking and suggested a hydro ejector costing 2700 dollars! We then got referral from our friends and called Arash. Arash and another crew( sorry I didn't catch his name) came and opened our main sewer line completely with just snake in 10 minute.
They are professional and experienced and even help us clean up the mess in your shower room. They saved us two thousand dollars and a lot of troubles.
I would highly recommend this service provider for your plumbing issues. We had a not that good experience with Ridgid plumbing unlike other reviews.
We had a hot/cold crossover problem in our house and decided to call them based on a referral from another vendor. Arash, who picked up the call, added us to the waitlist for the same day without mentioning a visit fee.
However, upon his arrival, he provided an assessment, doubting that the cartridge model we had was incorrect. He offered to fix it for $400 but couldn't guarantee the problem would be resolved, making it feel like a gamble.
We declined the offer but still had to pay the $140 visit fee. Sadly, the diagnostic he provided was incorrect, and the cartridge model was actually the right one.
The issue was caused by something else. Unlike other places like Ally plumbing, which offers free diagnostics, this experience felt like a waste of $140 without any useful solution from Ridgid plumbing.
I wish they had been upfront about the visit fee to avoid feeling disappointed with the outcome. The garbage disposal in our kitchen sink had suddenly stopped working.
We are new homeowners; when renting the management had always fixed problems so we have no idea about appliances. I called a few places; luckily these guys were able to come the same day to check it out.
Communication was prompt over phone and text. Reading other reviews I asked the cost upfront; Arash (owner, I think) texted me back saying there was no charge to evaluate.
"They came, they conquered, they left," so to speak. In 5 minutes.
Basically, the drum had come loose; they just tightened it and also showed my wife how to fix it if that happened again in the future. And they didn't charge us a cent! Can't believe how honest these guys were and true to their word.
They will definitely be the people I call next time. Super friendly and professional.
We worked with Armin. He was very polite and efficient and did great work! So grateful that we found Rigid plumbing so quickly! We scheduled a service visit over the phone and text them address.
They provided a time frame between 3-6pm the same day; by 5pm since I didn't hear anything so I call to confirm they are still coming. The call went right to voicemail; leaved multiple voicemails between 5 and 7pm.
Called again the next day, still no response. This is the most unprofessional plumbing company I ever encountered.
Armin from Ridgid came out when we accidentally cut through our main water line while trenching (turns out 811 doesn't mark the connection from the meter to the house, the more you know!). He was able to get out pretty quickly, had the right parts, and put in a great fix.
Armin was also incredibly patient and explained exactly what he was doing, the materials he was using, and why they were the best choice for this type of repair. We were able to pay directly via Venmo at a small discount which was a nice surprise at the the end of a stressful day with the water shut off.
Ridgid was great to work with and we'll definitely be calling them again. Really appreciate the fact that they give free estimates and were able to do so within the same day.
Unfortunately my project and budget is too small that it would make more sense to hire a handyman for it. Will still consider them for other upcoming projects I used them for an inspection because there was a leak and we thought it might be the plumbing.
They cut out a section of the drywall and said it wasn't the plumbing. Their rate was $285/h.
Total for 2 hours and 15 minutes, they charged around 715.28 just for the inspection and cutting out the drywall. Definitely on the expensive side.
I do have to say they responded fast and were very nice. Edit: Updating this to 3 stars.
We ended up finding the leak ourselves and had another plumbing company come out and do the inspection...for free. Extremely skilled.
Very dependable. Very pleasant to work with.
We've had all sorts of work done with them, big and small. Most recently installed a new faucet and unplugged a line.
Highly recommend this skilled plumbing team. We experienced a main sewer line blockage one night: water and sewage draining into basement bathtub and toilet.
Huge problem. Rigid was able to come next day and sort it all out (previous plumber had left a broken-off snake in the line).
While they were in there they got great camera footage of the pipe condition, which is helpful to know when owning an older place. 100% recommend.
Had communication issues. No problem with Arash work which was very good.
Small business owner working hard. I installed an under the sink water purifier.
The work was done with great quality! Super happy with the job. They helped clear our bathroom drain quickly.
The owner genuinely cares about his business and customers, was able to resolve issues when they occur. We are having a home improvement project soon and will consider calling them again.
Thanks:) These guys are the best. They'll always do their best to fit you in and give a fair price.
Their work has been very reliable. They've had to come for different issues and do an excellent job with repairs.
Considering hiring them for a bigger job because they are so great! Arrived on time, fixed things fast and with quality. Very reliable! Also gave me good advices on plumbing.
They surely know their stuff. Extremely Covid-19 cautious.
Boots, gloves, masks, vaccines - my family felt safe. Very professional, got the job done and they stand by their work.
Would highly recommend! We were introduced to Ridgid Plumbing by the restoration company hired to mitigate a water leak under the kitchen sink. They responded to that company's call to open the pathway to the damage (removing disposal, InstaHot tank and hoses) the next day.
Once the mitigation and repair were done Ridgid returned to reinstall everything. Not only is everything back in place and operating properly, Arash and Kevin also made suggestions to correct prior installation errors, which we agreed to.
Final assessment: excellent work, extremely fair pricing and pleasant personalities throughout - not only are we back-in-business, but better than when we started! This company is of the size and service philosophy that will make us return customers (we are already discussing a longer-term project with them!!). Highly recommended It's hard to find general contractors, plumbers and handyman that are reliable and trust worthy.
Ridgid Plumbing is both of those things. They are as reliable as they come.
I would give them 100 stars if I could. I called them Saturday at 10AM and told them I had a leak in my kitchen sink/disposal.
They said they would send someone over and estimates are free. I told them 11:30AM.
They showed up at 11:25am. I love that.
You are on time if you are early! My kind of company. Then they looked at the problem and diagnosed it quickly resolved it.
I wish I had called them sooner. My last plumber told me it would cost $1,000 to fix and I would need a new garbage disposal.
Armin, my technician was the man. He was friendly.
He showed me what and how he fixed it so that I can do it next time. Armin also put on booties before he came in my house which I highly appreciated we are living in covid times of course.
From this point on, I will only give my business to Armin and his company Ridgid Plumbing. I only wish they also did electric work and general contractor work because I want to give them my business for everything!! They are that good and reliable.
They are a family owned business and good service means something to them. Thank you again Armin and Mr.
Arash the business owner for providing such good service. I have saved your contact details and will share it with my friends and family.
They came and fixed my hose bib and leaking sink very quickly and professionally! Great job! Fast service beat everybody else, fantastic technicians doing great work and beyond! Lucky me, who had to get emergency service to fix plumbing issues twice in less than a year - both time, Arash took my call in the middle of his own busy work and managed to send someone to help me before anyone else. The technician who help me months ago was wonderful, not only fixed the issue, but also gave me good tips to draining pipes clean.
This time, Armin came to help and offer the service that is above and beyond my expectation - after fixing my clogged bathroom drain, he checked all plumbing work done during my remodel and investigated my potential water pressure issues, without extra charge. If I ever have plumbing problem again (for goodness I wish I never would :) ), I am not going to make random calls anymore - Ridgid Plumbing is the one to call! Arash and Armin were fantastic to work with! We got quotes from 4 different places and we choose them for these reasons: Speed - Arash drove over 10 minutes after I called him and did a free inspection.
They were able to complete the multiple jobs in 1 day! Communication - Arash took time to explain exactly what the problem was and how to fix it. He also would always text me back within 5 minutes unless he was working another job.
Incredible! Quality - They replaced our water heater with a tankless one that is working 10x better. Fixed our slow draining bathtub.
Also, lined up our dryer so it vented properly. Finally, fixed our high pitched powder room faucet.
All in one day! Price - they were able to throw in a couple discounts and also some work for free. Which made them the best deal.
These guys are the gold standard! Arash came and helped us out in a time of tremendous need. Our backyard had flooded, and we were at a loss.
Arash came to our rescue! He was the epitome of kindness, professionalism, and excellence. We feel so incredibly fortunate to have met him and received his help.
It is not easy to find reliable and superior service these days - but Arash is that rare mix of phenomenal skill combined with true dedication to work and utmost kindness. Thank you Arash! We will never feel worried about our plumbing needs again.
Ridgid are pros that just do perfect work and worked non-stop relentlessly for 10 solid hours. you can trust them.
i had to call Ridgid after another plumber screwed up at least two units in a condo with water literally running between floors. Ridged prices aren't the cheapest but it's way cheaper than paying twice- once for cheap, and once for Ridgid to clean up the mess.
Yelp wants a photo. instead of expert plumbing , here is one of clean floors.
Because this is what it looks like after Ridgid has been here all day- perfectly clean. my cat approves.
Ridgid Plumbing did a great job with a tricky water heater install when ours was leaking. Their bid was very reasonable and they were very flexible in their scheduling, making room for the job that same day.
And then we discovered that nobody makes gas water heaters that fit in the space we have anymore. They adapted well, gave us other options, and were able to find and put in an electric water heater, still in a timely fashion.
They did scuff some flooring a bit during the install, for which I'd take off half a star, but then I round back up for how communicative and helpful they were when things got complicated. Ridgid was one of the first plumbing companies to reply when I requested for quotes through Yelp.
We were wanting to install exterior hosebibs on the side of our house. They were able to come out for an estimate very quickly, and the price was the best out of multiple estimates I received.
Their prices are super reasonable. Arash & Armin were great and efficient in installing the two exterior hosebibs we requested.
Arash answered all of my questions (which I had a ton) leading up to the installation. Armin was really kind, which I really appreciated! I'd hire them again in the future for any additional plumbing needs.
This the 2nd time I had them out. They replaced the shut off valve to the dishwasher a few years ago.
This time it was the toilet shut off valve to replace. Both times, very friendly, knowledgable, efficient and lucky me available same day.
When you really truly need emergency service, call these guys! I am an out-of-state landlord, so, when my tenant called me and said that they had no hot water and, when he went to check the pilot light on the water heater, there was water up to the heating element, my heart sank. Not only did I not have a regular plumber or service provider, it was after hours on Saturday night.
My first thought was to contact a friendly neighbor who had helped us previously and ask him if he had someone to recommend. I texted him but got no response.
Yelp is always my go to when I don't have a personal recommendation. As I usually do, I look at all the ratings and read the reviews carefully.
I requested a couple of quotes and told my renter who I had contacted and that they would be contacting him for more information and for an appointment. Hopefully, it would just be a minor issue.
My neighbor called back and gave me the name of a plumber that he usually uses and I contacted him as well. I did not expect too much since it was a Saturday night and we got no responses.
He also told me that, by the looks of the photo that we sent him of the water heater, it was obvious that it had rusted through and probably would need to be replaced. Since the water heater had been in place for over 10 years, we knew that was probably going to be the case.
The next morning (Sunday), we received three responses early in the morning. One of them was from Arash at Ridgid Plumbing and Drain Services.
I had my tenant talk to two other companies that had responded but neither of them could come out right away, one being able to come out on Tuesday and the other not until Thursday. Arash told him that he had someone who was out on a call and would contact him right afterwards.
Armin, the technician, was able to come out right away. He confirmed that the water heater had rusted through and would need to be replaced.
In addition, he recommended an expansion tank to take some of the stress off of the main water heater and would help prolong the life of the new one. I don't know why, but there had been no earthquake straps so we told him to install those as well as install a new ball valve.
He also had to do a little bit of extra work since the gas line was actually blocking the water heater from being removed. Armin gave me a quote at that time and broke it down for me.
It was more than what I had expected, after having priced out water heaters on the Internet, but I realized the extra work and the upgraded Rheem water heater would add to the cost and likely last us another 12 to 15 years. That, plus the fact that they could do the work the next day, convinced me that this would be the way to go.
Armin was also very patient and informative and I thought he would do a good job. He didn't have the water heater on the truck with him but promised that he would come back the first thing the next morning with a helper so they would be able to get the job done very quickly.
As promised, Armin showed up at 9 AM along with Sina and they got the job done very quickly. By 11 AM, they were done and he sent me a photo of the installation.
They had had to remove the gas line and replace the water heater and then put the gas line back in place. They cleaned up after themselves and did a very good job.
I am thrilled that my tenant was only out of hot water for one day, which was excellent keeping in mind that this was over a weekend. I also feel very good that any plumbing problems that might come up can be addressed by these very fine gentlemen.
On yelp, they have all excellent reviews and I'm very happy to be able to add this to them. The following is just my experience and may not be representative of this entire company's performance.
Also I do look like those nerds who know nothing about plumbing. Had a leaking kitchen sink, called Rigid Plumbing based on the good reviews here on yelp.
They answered my call right away and scheduled an appointment next morning. The two-men crew came on time within the appointment hour.
Took a look at my sink and offered $300 to fixed it. I said no.
Went on Amazon and ordered a basket strainer assembly and plumber's putty for a total of $10. Order arrived next day with my free one days PRIMES delivery.
Spent 30 minutes to replace the basket strainer and the leak was fixed. Turned out it was just that old putty dried up and crumbled thus started leaking.
So $300 vs. 10 bucks, with minimal amount of effort, you go figure.
Best plumbing experience yet and I've lived in my house 30 years ! Very polite,quick job ,no complaints for an excellent toilet replacement. The Toto toilet is fantastic.
I have a tricky homemade floor which he navigated without any issues. These guys are good guys.
I thought I had a problem with a toilet bowl (turns out that I just have a bad brand). They came by and showed me what was what for free.
Can't fault them for that. Thanks for coming out guys.
Wow! These guys are dependable, fast and briefly educated me about little things I can do to care for my faucets. Excellent service! Both men wore masks, shoe covers and didn't make a mess.
So conscientious. I would highly recommend them.
WOW, in less than two hours Armin and Shawin *Arrived * Completed the inspection * Provided the quote * Did the installation of two NEW exterior silcoks * Pressure tested the system * Cleaned up * Handed me the invoice It wasn't cheap, but it saved me tons of time and that's worth a lot more than a few more dollars. GREAT, PROFESSIONAL and very nice gentlemen, really, really fast and efficient.
Plumbing is like dentistry, this wasn't painful at all, THANK YOU! We used their services to change our old water heater tank with new one and we run into a nightmare... First of all they do not apply for permit with the county to install a new water tank in your home, and we just found out they are required to do so prior such job to make sure everything is done per code.
Inspector has to come by and check their work after such job to ensure it was done correctly. After a huge issue with their newly installed water tank our insurance wouldn't even cover damages as that tank was not installed per code in the first place!!! I don't even have time to continue writing here what a huge problem all that not installed per code water tank heater turned out to be for us, so shortly: SAVE YOUR MONEY, FRUSTRATION AND TIME and hire a company that is licensed to do their job per code.
If for any reasons you decide to hire them, get inspector to come by after them to confirm they did their job per code. Ridgid Plumbing and Drain Services doesn't do so and are exposing their clients to a huge hazard, plus you may not be able to sell your property at all if you have water tank heater not installed per code.
My shower faucet had a slow drip with a very tight cap from prior owner maintenance. I considered pursuing DIY efforts to resolve, but wasn't comfortable with risks of the backing pipes in the wall getting twisted or the assembly otherwise getting damaged and creating a much bigger problem.
Arash came in on schedule to take care of this small job on a Saturday morning. With a few torching cycles, the cap gave way and the internals were replaced, and shared some observations about how the prior work had been handled.
Set expectations with a worse case estimate of a couple hours - the work ended up clocking in at 45 mins, with parts cost being competitive with Home Depot prices. Hourly rate is not cheap, but reasonable for peace of mind with an seasoned professional who specializes in service calls and obviously takes pride in his work.
Clogged, jammed, non functioning Garebage disposal on Christmas Eve. YIKES! Did wait until Saturday, 12/26/2020 hoping for service sometime this week.
Arash arrived and completed the job in 3 hours. Exceptional Service and safety.
I never write yelp reviews but I am I feel the need to write one today. My family is moving into a house built into the 70s and we noticed a leak in the main line.
My wife called an Arash was super responsive and rockstar technician Armin came out walked through options and worked HARD to throughout the day to fix the issue between the foundation and the mainline indoors. Armin gave me so much information throughout the day and educated me on all things plumbing.
Armin is dedicated to his craft and I have full confidence in the work that was done. Really happy with the work even on a day with unexpected expenses.
Armin came out next day and nailed a repair on a complicated service line break. He was a smooth operator through a complicated day, with other contractors onsite and numerous neighbor interactions.
The work, materials selection, and approach were all explained thoroughly. Armin's persistence to see the job through was greatly appreciated.
Got 9 quotes for camera/hydro-jetting a storm drain on a private, jointly owned road. Quotes ranged from 550 to 1200.
These guys were 589, flat rate until job was done. Rigid had fast availability and was able to come out the same day that I got approval for work to begin.
The 550 place wasn't available until over a week later. 589 was close and very reasonable.
Arash did an amazing job, he was also very knowledgeable about the drain system and very courteous. Drain was hydro-jetted and cleared in just a few minutes then he ran a camera through to show us the cleared pipe.
Camera was good quality and Arash let me take a cellphone video to show the other homeowners. In and out in a half hour.
Problem solved! Thank you Arash! Will definitely use you again and refer you to all my friends and family. Arash was very professional and efficient.
The team arrived on time and fixed my issue promptly. I will be using their services again when needed.
Team of trained plumbers, definitely knows their job and know what they are doing. Punctual time wise.
This review is for services from a few months ago. I wanted to make sure the fix was holding before reviewing.
One star for the toilets, which are working wonderfully. Arash's employee came to replace two toilets, and did not prep the area for dust, leaving our bathroom, master bedroom, and closet covered.
We were not informed there would be tile dust everywhere. All our clothes and bedding were covered in dust, and my makeup brushes are no longer usable.
He did not give a reason for not tarping the area, despite my asking. He kept saying "so you didn't want me to fix your problem?" Arash came and helped dust the immediate area, and offered to launder our things, but I'm not comfortable with strangers doing my bedroom laundry.
He also offered to pay for some makeup brushes, but they were expensive. He ended up giving a very minor discount.
The employee also looked at pipes in our basement we were concerned about and said they were fine. We had another plumber come finish other jobs, and they definitely put covers on the area and held a vacuum to the saw as they were cutting.
No mess. And no, our pipes were not fine it turns out.
I have not needed a plumber in a long time so I was in a position of having to roll the dice to find someone who could fix a serious issue, *quickly*. Arash arrived at my residence within an hour, he immediately knew what needed to be done, some clever improv was required, the job was done perfectly, and he was extremely friendly as well.
I can throw away the dice, I have found my plumber, and could not more highly recommend Arash to anyone needing plumbing services. I have rolled the dice, you don't need to, call Arash.
Their team installed my new water heater and did couple of plumbing upgrades and checks at my home. They were also nice enough to come back for checking a small leak without charge.
Great service! Our kitchen sink backed up by what seemed like a grease related clog (backed up water was greasy). I cleared all the piping under the sink but still clogged, so I tried to use a 25' snake to clear the pipes behind the wall and under the floor, but never got to the clog.
So I reached out Ridgid Plumbing through Yelp and got a message back from Arash, and was able to schedule a consultation later that day. He took a look at the situation and gave me a fixed price quote of $389+tax, and told me exactly what he was going to do and why.
I saw previously on Yelp that this kind of work could range from $400-$600 and so I felt his quote was very reasonable, and he gave a 6-month warranty on his work. He wore booties the whole time, carried his equipment and laid down tarp in the work area so he would not dirty/damage the floor.
He cleared the clog after about 20 minutes (ran the snake twice) and cleaned up the area (floor, wall, under the sink) after he was finished. From the time he came to the time he left was about 80 minutes.
I would definitely use him again (but I hope I never have to)! Called rigid plumbing with a non emergency on a Sunday night and was able to have them come first thing on Monday afternoon. Excellent customer service quality work took care of rerouting my sink piping all in one visit .
Very satisfied with the quality of care rigid plumbing provides. Plumbers! What a pain in the "Toilet" it is to find one that does the basics.
1. Returns Calls.
2. Shows up on time.
3. Does a good job.
4. Doesn't sell you anything you don't need.
5. Friendly! Let me tell you that Arash not only satisfies all 5 basic criteria, but he is quick, efficient and did a PERFECT job on installation.
It took him and his assistant about 90 minutes and that included hauling out the old water heater as well as all of the packaging materials out of my house. Arash is a local guy (Bellevue, WA) who has the highest integrity I have ever encountered in this industry, and he strives to make sure his work is First Class.
The best part about doing business with Arash is I now have a friend in the Plumbing Business! I give Ridgid Plumbing & Drain Services 5 stars because Arash runs his company perfectly to fix problems and have happy customers, with fast direct response, fast time, reasonable cost. We had a back flow in the kitchen sink and at the base of the dishwasher.
He immediately sent one of his technicians. Everything was fixed.
Arash also followed up after a few hours to make sure we were satisfied with the job done. This is the ideal scene become reality.
Great guys! give me text updates as to what time they'd be here. In and out within 1 hour :) fixed our clogged main line issue.
Highly recommend supporting local business owners :)) We had a plumbing emergency on a Saturday (accidentally cut a pipe that was leaking under our house). Arash and his crew were able to come on short notice and were done within two hours and did impeccable work.
They rerouted and installed a new hose bib for us and resolved the issue- and were so kind and professional. Highly recommend! On the snowy day, our house got the big water line trouble.
There was a huge leak from the main water pipe right next to the water line valve. I contacted a couple of plumbers but they are the first responder.
They quickly came to my house and gave me the reasonable estimate. Originally, I thought it would take at least a couple of days to start the work, but they started the work right away after the sign, then fixed magically 6 hours later.
It looked very difficult job because they had to dig the deep 3 feet hole and even they had to get into the crawl space under my house. It was freezing outside, but they kept working very hard until fix the issue.
I appreciate their hard work, and it will call them if something critical water issue happens (which I don't want to experience anymore of course though...)'''.
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