Review and analyze now for company Pro Sewer Repair and provide the analysis in the discussed format for the following reviews: '''Although I can't speak to Pro Sewer's repair services (we didn't end up needing a repair), I can speak to their honesty and professionalism. When our basement tub backed up I was preparing myself for a potentially enormous financial outlay as side sewer replacements are rumored to be $$$.
We'd had the line scoped over a decade ago (when we bought the house) and already knew that we had a belly in the line and that the pipes were as old as dirt, possibly themselves degrading into dirt. I suspected major work would be required.
Rob arrived right on time (actually a little early, which was fine by me), took his shoes off without anyone asking him too (which was very considerate) and went right to work scoping the line. He was friendly and frank and invited us to watch as he scoped it.
I kept expecting to see a cracked pipe, roots, something to indicate a blockage but he told us, "Your pipes look great. You probably just had a little something stuck there that's now unstuck." He told us there was a little rust in the belly area and we might need that area cleaned out but pipe replacement or lining was not needed.
I was primed for needing to spend cash we don't have but Rob delivered the excellent news that we didn't have to spend a dime that day. We did not have a repair done but, if we do in the future, I feel confident Rob will deliver an honest assessment of our needs.
The team at Pro Sewer Repair was just phenomenal. My sewer was backed up and the first company that came out discovered there was a large piece of plastic stuck in the pipes from a recent yard project.
Two very reputable companies came out and both confirmed that the pipe had to be dug out and replaced, which happened to be on my neighbor's property and cost me several thousands of dollars (imagine the headache). In good fashion I decided to get at least three quotes and call up Pro Sewer Repair.
After running their camera down the pipe, they quickly confirmed that they can just pull out the piece using some special equipment. 15 minutes later the piece was out, no digging, no headache! I decided to call them to come back and do hydro jetting on my pipes to clear out some old roots, which went equally smoothly.
These guys are super professional, very well versed in their trade, and will find cost efficient solutions for you if there is one available. HIGHLY recommended.
We were incredibly impressed and pleased with the professionalism from the folks at Pro Sewer. Everything went according to plan, the overall job was reasonably priced, and the entire crew we met were courteous, knowledgable and terrific.
Glad we only need to replace one sewer line in our lifetime, but we highly recommend this wonderful company! Easily one of the best experiences we've had with a contractor. We've managed dozens of rental properties outside of Washington over the last decade and own our own house in Washington (which they helped us with) -- over that time we've dealt with many contractors.
Rob and his team has stood out above all of them. Their professionalism, communication, and timeliness was of the best of anyone we've worked with.
Our project had multiple unexpected things come up but they did a phenomenal job of communicating, planning, and executing. We've worked with other sewer businesses in the Seattle area but we would never consider anyone but Pro Sewer Repair for this type of work again after our great experience with them.
Jake and Jason were great! Came out to do some major repairs to our line. They were professional and worked fast, and were great at communicating what work would be done and the status.
Highly recommend and would work with them again. Rob and Jason were amazing!! We had a problem with minor flooding in our basement, which we thought was due to a clogged French drain.
They came out the same day, scoped out the issue and inspected our basement and French drain. They said they'd be happy to give us a quote on a pump that would solve any major issues if it came to that, but let us know that this was probably a minor issue and that we could simply solve it by keeping our downspouts away from the French drain.
We're so incredibly thankful for their integrity and helpfulness. What a trustworthy team.
We will definitely be calling them any time we have sewer or drain issues in the future! Stay away from this dishonest company. They installed a cleanout in the wrong location so I asked them to remove it.
The owner said that he would remove it, but never did and is now unresponsive. Rob and his team run a first class business.
Rob is experienced, reliable, manages a well run team, and most importantly, does the work he promises, on time and on budget. I needed a 100 year old sewer line in Green Lake replaced, we went through the different options of re-lining vs.
replacing with PVC and went with replacing. I had received another bid from a different plumber, and even if Rob's estimate was higher (which it wasn't!) I still would have gone with Rob.
You won't regret letting Rob and his team take care of your project. Thank you, Rob, Jaime, Jacob and Adam! Job well done.
They were very responsive. The job was done within a few hours of reaching out and fairly priced.
They gave an honest assessment of future work needed and a reasonable timeline without trying to upsell me to do it now. I will definitely use them for future work.
We just sold our house and needed to get a hole in our old sewer line fixed. The issue was 11 feet deep under our driveway.
Needless to say it would have been a massive cost. If you've been wandering around online trying to figure out who to hire, consider your search done.
The trenchless work these guys do will save you SO MUCH MONEY and you will be hard pressed to find anyone that does it better. Jason came to take care of our job.
Needless to say it was a tough one due to some of the corners and damage in our line. It turned into a long day for Jason, but he never gave us any doubt that he could get the job done.
And he did! He was persistent and meticulous with his work. Perfect clean up, friendly, timely, and obviously a master of his craft.
Pro Sewer Repair and Jason for the win. Love the interaction with these folks.
I asked about lining my sewer line because of root incursions and they recommended that it's much more cost effective to just maintain with an occasional clean out, therefore saving me a lot of money! They were happy to service my line if it was more serious than that. I appreciate the honesty and will certainly call them if I have more problems.
I messaged them for a quote to add a water valve for the house as we were unable to use the old style lever water shutoff outside the house. They were quick to reply in a sunday as well as be honest that there was a cheaper easy option of using a free service from seattle public utilities to get the lever replaced for a knob .
Thanks for the tip and providing options! I didnt have any other service performed by them, but they earned my trust with this experience. Would definitely reach out to them if i had a plumbing job to consider them next time.
I hope I don't have to deal with anymore sewer problems, but if I do I would definitely hire Rob at Pro Sewer Repair again! He and his crew were so professional from beginning to end. It was a week long process and he kept me updated on his progress every day.
It was a big job and he was very respectful of my property and was really nice to my dog. Best of all, everything went smoothly and he finished the job on time and slightly under budget.
Thank you Rob! I called Pro Sewer Repair last Sunday evening when I realized my sump pump had been running for three days nonstop. The super nice man who answered said that it would be very expensive to get the pump replaced by any vendor on a Sunday night.
But he offered to talk me through step by step on how to try to fix it myself if it was just stuck and not broken. He stayed on the phone explaining what to do until it was unjammed.
It's been almost a week and it's still fixed! I'm so grateful that generous people like this still exist. They made no money from me for this episode -- not even a service call.
I have two different sump pumps (ground water and sewer) and will definitely be calling them first if I have any repair issues in the future and for annual maintenance. I had a sewer backup of course on a Saturday which left me with no plumbing.
I had roto rooter out which couldn't fix the issue after finding my line was broke. They of course could come out the next day to dig 7 feet and lay 5 feet of pipe for $17,365!!! No way, so the calls started and many messages left.
By Monday morning there was still no returned calls and lucky for me bringing up sewer replacement again popped up a new company I hadn't seen the first time, Pro Sewer Repair. Frustrated, I called and Rob answered right away.
After talking with him he recommended Action Jackson to come jet my lines to see if they could break through and get a clear picture. While on the phone he had already texted them and they were calling.
They called came out, located the break and Rob had his team out the next morning to dig. Todd and Garrett were extremely professional, knowledgeable, hard workers and got the job done in a very timely manner and made sure they left my yard as it was when they arrived.
Let me mention they were extremely less than what I was originally quoted for the job and everyone has been amazing to work with. I WILL be doing future business with them and referring all my friends, neighbors and real estate family to Pro Sewer Repair from now on.
If you're looking for a professional job at a reasonable cost, these are your guys hands down. As a contractor and real estate investor, I have dealt with countless sewer repairs over the past 20 years.
I have hired multiple sewer repair companies and have also done many repairs myself and I'm confident in saying I have a good eye for identifying what is good quality work as opposed to pure crap or "corner cutting". I first met Rob, the owner of Pro Sewer, when he was a crew with another company.
That company provided the best quality work and I continued to work with them for years. When Rob started Pro Sewer, I switched over and continued to work with Rob.
He and Pro Sewer are really good problem solvers and try to find cost effective and efficient ways to tackle each project. They have helped me out BIG TIME in some tricky, time sensitive situations.
Also, his office manager Jaime, is extremely professional and a pleasure to work with! We used Pro Sewer to fix a hole in our pipe and line another portion. Rob, the contractor, is very responsive and will take the time to walk you through his view of the issues.
He does not pressure you, which is a welcome relief when you are trying to figure out whether a $10,000 repair is needed. He also came in about $2,000 cheaper than anyone else.
In addition, his crew, Jason and Sterling, were pleasant and did careful work removing our deck boards without breaking them (no other company would commit to that). They also wore masks and covered their shoes--nice touches you don't always get without asking.
I would highly recommend Pro Sewer! Jason and James from Pro Sewer Repair came out to for a repair at our neighbor's connection point. It was an absolute pleasure and we cannot say enough good things about them.
They were incredibly friendly, reliable and got the job done in no time at all. They even ensured that the property looked just as (if not better) than they'd left it.
I would highly recommend them to anyone looking for a reasonable quote with phenomenal service. We just moved into our home in Northeast Seattle and knew that we would need to repair a break in the sewer line.
The guys with Pro Sewer Repair did that work as well as a relining. The did a great job with minimal disruption at a fair price.
I highly recommend. Garrett, Jason and Adam were easily our favorite part of this process.
The repaired a broken sewer on our property, and we're on time, professional and easy going. They made a very stressful process much easier by doing the right thing and treating us well.
I would recommend Pro Sewer Repair to anyone!! I would highly recommend Rob and his team for sewer repair needs in the Seattle area. Before we bought a new house, we had Rob out to assess our sewer line and he found that it was crumbling from the inside.
He was able to provide an estimate for how soon it would become a problem and then performed the work when we were ready to move forward. The team of Jason, Sterling, Garrett, and Todd that came out was courteous and happy to explain what they were doing at each step.
Due to a miscommunication, the process ended up taking longer than anticipated, but they did their best to minimize disruptions beyond the initial time frame they had given. The work was clean and well done.
It's never a good day if you need a sewer replacement but after talking with Rob it got easier. He explained the process, showed me a video of the sewer line and gave me options.
No hard sell! After talking with other companies I felt confident hiring Pro Sewer Repair to replace my line. The end results were surprising! It was like they were never there, the yard looked great.
They also came in under the other bids I received. I highly recommend Rob and his crew to all my friends and family.
Pro Sewer Repair was recommended to us by the roto sewer company that came after our basement flooded. Pro Sewer came out promptly - on a weekend - to give us an estimate for the long-term repair that was required.
We were able to schedule the work quickly and Pro Sewer got to work. The job ended up taking more workers and manhours than expected, yet Pro Sewer stuck to their original estimate and didn't charge us a dime more.
They also confirmed the condition of the remaining piping was in good shape and suggested we not spend any additional money on the rest of the system! After working with contractors for the past 30 years, I was very impressed by the prompt response, the quick scheduling and the cost control that fixed our sewer issues quickly and cost-effectively! I have a slow sewer drain, contacted Rob, his company does not do hydorjet, but he referred a good company to me, they came on the same day, and solve my problem quickly with reasonable price. I guess good people work together, I will use Rob's company in future.
Jason was very professional in helping me understand the issue going on with my sewer clog issue. The communication was great, easy to get along with, and never had any issues.
They wrapped up their work fairly quickly and put everything back the way it was. Just a great professional guy all around.
I've worked with Rob for years, back when he was with another sewer specialist, and just had him complete another job for a complete lining of my sewer in West Seattle. Not only did he come in about $7,000 under the competition, but he also makes sure he gets the job done right and within the timeframe and price quoted, even if it means he had to take a hit paying the subcontractor out of his own pocket.
Rob is an honest, hard-working guy, and he and his team never disappoint! I highly recommend Pro Sewer Repair for your sewer line repair needs. We had a damaged sewer line from our house to the main line.
I was impressed by Rob and the team. They were open, honest, and detailed throughout the process.
There was some minor, avoidable, damaged they caused in the driveway and he immediately owned up to it and helped get it correct. Hopefully we don't have sewer troubles any time soon, but if we do I will definitely give him a call.
Highly recommend. Hired Pro Sewer to assist with some work that wasn't fully performed by another local plumbing provider.
Pro Sewer was incredibly responsive, friendly and was very upfront about the cost of their services. During the pandemic we had a major side sewer issue.
They came out, dug the big hole, fixed the break, jetted the line, filled the hole and everything is back working. They were professional, courteous, neat, quick and did the job for the estimate (even though it turned out to be more complicated).
Their estimate was very fair and reasonable. I hope to never need them again--but if I do, i am definitely calling Rob and his team! We live in a very old neighborhood with 100 year-old sewer lines from house to main.
Ours was invaded by roots to a point that it was becoming a yearly problem, and finally our last emergency clog was deemed unsolvable by Rescue Rooter, who did the camera and first estimate. Second place a few days later..
another camera and estimate. (Meanwhile we can't use washer or shower due to slow drainage).
Rob at Pro Sewer was the first to make the extra effort to CLEAR the line-- and his estimate (new outside cleanout and liner) was the most reasonable. The work was done without a hitch exactly as offered and on schedule.
I would definitely go with Pro Sewer Repair again without hesitation. I had a great experience with this company today and I already told Rob that I will pass his card to my family and friends so thought I share it here too.
My house in Seattle is over 100 years old and I was told when I bought the house that there's a "belly", basically a dip in the side sewer and at some point it could cause a clog. Since then, I have regularly scheduled for the line to be cleaned every couple of years as a preventive measure while I save up money for an eventual repair or replacement.
As the price for everything has shot up, I figured I should get some bids now for the job before it goes up even higher. I reached out to this company for an estimate, as I see they have great reviews on Yelp.
I was able to schedule an appointment within 3 days. Rob called before he was heading over.
After arriving, he got straight to work and put a camera down the pipe. I was bracing myself for some bad news about how bad the pipe is (I know, it's over 100 years old...) but to my happy surprise, Rob explained to me that even thought he sees the "dip", the line overall looks pretty good and as long as we don't put any thick paper or other things that aren't supposed to go down the pipe, it's probably alright to wait on the replacement.
He also explained to me how he would approach a repair or replacement in the future, the different methods he uses include the traditional "dig it up" method and also "trenchless" ways and he talked about the pros and cons of each. I was blown away by his professionalism and honesty and how he was able to help me understand what's going on with the pipe.
He also does water line repairs so I'll definitely call him if I need the water line or sewer line repair in the future! I hired Pro Sewer Repair to replace my sewer line. Their estimate was much more reasonable then others I have received.
Great communication throughout the entire process. I would recommend this company to anyone.
I had a very positive experience with Rob and his team. They were professional, on time and good at explaining things to me.
I have already recommended them to several friends and wouldn't hesitate to use them in the future. Everything about my experience with Rob and Pro Sewer Repair was excellent.
Timely responses, flexible scheduling, professional and courteous interactions both in person and online, trustworthy recommendations, quick follow ups, excellent documentation -- It was a top-notch experience working with them from start to finish. I contacted Pro Sewer Repair on the recommendation of a friend after a rooter company gave my a quote for extensive repairs.
Here's what happened. I had a back up in my sewer line.
I called a rooter service. They came out, repaired my line and proceeded to tell me that I needed much more work done: a liner, replacing a section ....
Totaling $$,$$$. Rob came out and looked through my sewer line with his camera.
As he took me on a tour of my sewer line, he explained in detail the condition of my sewer line, the materials that were used in its construction, and what I might need to do in the future. He told me that nothing more needed to be done right now.
It was such a relief to me. He also tightened and repositioned the initial repair as the original company left the fittings on the pipe in a loosened position.
I am very appreciative of Rob. My advice - call him first.
And he will do it right the first time! Came masked and ready with everything he thought he might need. He even took care of a few small additional tasks that he saw needed attention.
Very professional and worked quickly. I fully recommend this company!'''.
Read less
“He was on time, friendly, fair, and super knowledgeable. Pete was able to troubleshoot our plumbing...” according to 50 users
