Green House Plumbing and Heating

Positive Experiences: A significant portion of the feedback appreciates the efficiency, politeness, and professionalism of technicians. Customers frequently mention prompt service, often having same-day appointments, and express satisfaction with the finished work. Technicians such as Omid and Wahab are highlighted for their approachable nature and willingness to explain issues and solutions.Conce... Read more

Positive Experiences: A significant portion of the feedback appreciates the efficiency, politeness, and professionalism of technicians. Customers frequently mention prompt service, often having same-day appointments, and express satisfaction with the finished work. Technicians such as Omid and Wahab are highlighted for their approachable nature and willingness to explain issues and solutions.Concerns with Pricing: Several reviews indicate that prices charged by Green House Plumbing and Heating are considered high or not transparent. Customers express that they often felt overcharged or misled about the costs associated with certain services. This sentiment was particularly voiced in cases with plumbing repairs and installations where customers reported being quoted one price but charged significantly more once the work was completed.Service Quality Issues: There are numerous instances where customers describe their service as subpar, mentioning misdiagnoses, rushed work, and technicians who were not well-informed. Some reviewers have reported repeat issues or unresolved problems following service visits, leading to further dissatisfaction. Instances of improper closure of water valves resulting in water damage were also noted, indicating a lack of thoroughness in seemed urgent situations.Lack of Communication and Follow-Up: Reviews also pointed out deficiencies in communication, particularly in follow-up after initial service calls. Customers have indicated that they were not adequately informed about follow-up work needed or were left with unresolved issues without further assistance. Negative experiences often stemmed from the expectation of clear communication that was unmet.Inconsistency in Service: While some reviewers experienced excellent service, others had problems with inconsistent quality, which may lead to confusion about the company's reliability. Customers have reported that while some jobs were done efficiently, others involved repetitive visits or insufficient resolution of issues.Mixed Recommendations: There is a clear divide among customer opinions, with some highly recommending Green House Plumbing for their reliability and workmanship, while others suggest avoiding the company due to pricing and service inconsistencies. The disparity in sentiment highlights a potential inconsistency in service delivery that could impact the company's overall reputation. In summary, Green House Plumbing and Heating has demonstrated a capability for good service with certain technicians but has also encountered significant criticism regarding pricing fairness, communication, and follow-through on service issues. Addressing these concerns could potentially improve customer satisfaction and trust in the company. Read less