Express Plumbing & Repiping

Over the last month, reviews for Express Plumbing & Repiping have been overwhelmingly positive, with customers praising the professionalism, responsiveness, and quality of work provided by Eric and his crew. Many reviewers highlighted the efficiency with which projects were completed and the attention to detail exhibited during the plumbing work. Even in cases where there were challenges, the posi... Read more

Over the last month, reviews for Express Plumbing & Repiping have been overwhelmingly positive, with customers praising the professionalism, responsiveness, and quality of work provided by Eric and his crew. Many reviewers highlighted the efficiency with which projects were completed and the attention to detail exhibited during the plumbing work. Even in cases where there were challenges, the positive experiences of most customers overshadowed these concerns. However, there was one notable negative review that raised issues about quality control and follow-up, which impacted the overall perception of the company for that reviewer. Detailed Sentiment Analysis and Common Findings: The reviews indicate a strong sentiment towards Express Plumbing & Repiping, with multiple customers expressing satisfaction with the company's services. Key points from the reviews include:Quality of Work : Many customers were impressed by the thoroughness and quality of the repiping work. Gregory M. particularly appreciated the attention to detail, noting that Eric and his crew accomplished a full piping replacement in just one day without compromising quality.Professionalism and Reliability : Customers commended the punctuality and professionalism of the team. Jean W. highlighted their effort to minimize disruption, emphasizing that they arrived on time, maintained cleanliness, and took care to protect the property during their work.Communication and Customer Service : Eric's communication skills earned him accolades, as shown in positive responses from Gregory M. and Curtis S. Clients appreciated that he provided clear answers and adequate explanations for their concerns, contributing to their trust in the company.Efficient Project Completion : The ability to complete projects within a reasonable timeframe was echoed across the reviews. For example, the repiping of Jean's condo building was completed in just five days, with essential services maintained throughout.Billing and Cost-Effectiveness : The reviews indicated that customers felt they received value for their investment. Curtis S. specifically pointed out how Eric saved him significant costs compared to other plumbing companies. Contrasting with the predominantly positive sentiments, one review by Janet Harris S. raised alarms regarding workmanship and post-service customer support. This review pointed out problems with insulation and safety that are critical in plumbing work, which were not addressed satisfactorily, leading to a significant negative customer experience. Overall, while Express Plumbing & Repiping enjoys a favorable reputation among most clients, the negative feedback from Janet highlights the importance of maintaining quality control and customer follow-up to ensure all clients have a uniformly positive experience. Read less