Eco Electric & Plumbing

The reviews present a notable division in customer experiences with Eco Electric & Plumbing. Positive sentiments stem from customer interactions with technicians who were often described as knowledgeable, friendly, and punctual. Specific technicians like Nate, Connor, and Zach received consistent praise for their professionalism and ability to communicate effectively with clients, fostering a sens... Read more

The reviews present a notable division in customer experiences with Eco Electric & Plumbing. Positive sentiments stem from customer interactions with technicians who were often described as knowledgeable, friendly, and punctual. Specific technicians like Nate, Connor, and Zach received consistent praise for their professionalism and ability to communicate effectively with clients, fostering a sense of trust. Customers appreciated the quick response times and flexible scheduling. Many highlighted their satisfaction with the thoroughness of service and felt encouraged by technicians who offered detailed quotes and explanations of the work performed. Some reviews specifically mentioned successful resolutions to complex issues, reinforcing the technicians' expertise. However, the negative feedback centers around several critical areas. A recurring theme is dissatisfaction with pricing, where numerous customers felt that estimates provided were excessively high or altered unexpectedly after the initial consultation. Complaints about being upsold for unnecessary services or items were frequent, which made several customers feel uneasy about the company's honesty in their pricing tactics. Additionally, instances of missed appointments and miscommunication during scheduling contributed to frustrations expressed in multiple reviews. Quality of workmanship was another area of concern for some clients, with reports of incomplete jobs, leaving issues unresolved, and subpar cleanup after projects. Instances where customers felt neglected or dismissed when they raised concerns about the work done caused significant dissatisfaction, leading to hostile customer interactions and a loss of trust in the company's commitment to quality. In conclusion, Eco Electric & Plumbing has strengths in customer service and knowledgeable technicians, but presents weaknesses in transparent pricing and consistent service quality. The company clearly has the potential to leave customers satisfied, but operational inconsistencies seem to hinder their overall reputation in the market. Read less