Collins Plumbing

The reviews indicate that Collins Plumbing has both strong advocates and vocal detractors, reflecting a polarized sentiment towards their services. Many customers praised specific technicians, with names like Ryan, Andre, Joe, and Lenny frequently mentioned for their professionalism, expertise, and responsiveness. For example, multiple positive reviews cite quick response times to emergency calls,... Read more

The reviews indicate that Collins Plumbing has both strong advocates and vocal detractors, reflecting a polarized sentiment towards their services. Many customers praised specific technicians, with names like Ryan, Andre, Joe, and Lenny frequently mentioned for their professionalism, expertise, and responsiveness. For example, multiple positive reviews cite quick response times to emergency calls, effective solutions to plumbing issues, and satisfactory pricing, contributing to a perception of reliability and quality service. However, there are severe criticisms that highlight potential inconsistencies in service quality. Some customers experienced frustrations related to poor diagnosis of plumbing issues and insufficient technical knowledge among certain staff members, leading to unresolved problems or the necessity of hiring alternative service providers. A notable case involved a customer who felt their issue was mishandled to the point of causing further damage to their plumbing, resulting in the need for additional expense to rectify mistakes made by Collins Plumbing. Communication also emerged as a recurring theme, with a portion of clients expressing dissatisfaction due to delays in follow-up or poor clarity regarding pricing and service summaries. Some reviews suggested that a lack of transparency about costs led to negative experiences. There were reports of customers feeling pressured or treated dismissively, particularly in cases where the tenant rather than the homeowner was the point of contact. On the other hand, several reviews expressed appreciation for Collins Plumbing Read less