B & J Plumbing

Upon analyzing the shared reviews, it is evident that B & J Plumbing has garnered a reputation for quality service, professionalism, and a strong commitment to client needs when engaged in plumbing tasks. Reviewers expressed appreciation for Austin and his crew's professionalism, highlighting their adherence to safety protocols like wearing masks and their effective communication throughout projec... Read more

Upon analyzing the shared reviews, it is evident that B & J Plumbing has garnered a reputation for quality service, professionalism, and a strong commitment to client needs when engaged in plumbing tasks. Reviewers expressed appreciation for Austin and his crew's professionalism, highlighting their adherence to safety protocols like wearing masks and their effective communication throughout projects. The positive comments emphasize that Austin provided thorough guidance during complex plumbing remodels and installations, which significantly bolstered customer trust and satisfaction. Conversely, several critical reviews indicate that customer service falters after the initial job completion. Key issues reported include lack of responsiveness and delayed follow-up concerning important paperwork, such as final inspections. Customers expressed frustration over numerous attempts to contact the company, only to be met with either no response or ineffective communication, which has left some feeling compelled to seek legal advice to resolve lingering issues. In summary, while B & J Plumbing excels in providing high-quality plumbing work and personalized service during the job, their post-service communication and follow-up processes seem lacking, creating a divided experience for clients. This combination has resulted in strong recommendations for their services from some customers alongside more critical feedback from those facing communication challenges. Read less