2 Sons Plumbing Heating & Air

The reviews indicate a general positive sentiment towards the technicians' performance. Many customers appreciated the prompt service, the friendliness, and the professional demeanor of the staff. Technicians like Davie, Gabriel, and Chad were frequently mentioned as standout employees, with customers expressing gratitude for their knowledge, patience, and willingness to explain the work being don... Read more

The reviews indicate a general positive sentiment towards the technicians' performance. Many customers appreciated the prompt service, the friendliness, and the professional demeanor of the staff. Technicians like Davie, Gabriel, and Chad were frequently mentioned as standout employees, with customers expressing gratitude for their knowledge, patience, and willingness to explain the work being done. This reinforces the importance of interpersonal customer service in the plumbing industry. However, a recurring theme throughout the reviews involves customer discontent with pricing. Several customers reported feeling overcharged or misled about service costs, particularly regarding minimum charges for service and unexpected fees associated with using credit cards. Specific examples included charges that seemed disproportionately high for minor services, and numerous customers stated they wished they had researched other quotes before proceeding with 2 Sons, suggesting a disconnect between customer expectations and the company's pricing structure. Complaints also surfaced regarding the lack of clarity in communication. Many reviews indicated that the company did not always provide upfront estimates or justify the final charges, leading to frustration and feelings of mistrust. For instance, several customers highlighted instances where they felt pressured into performing unnecessary services or were surprised by inflated bills after the work was completed. Despite the negative aspects, there was an emphasis on the willingness of some staff to resolve issues when problems arose post-service, which indicates a willingness to maintain customer relationships. A few reviewers who faced issues with their initial services reported that the company made efforts to correct the problems, albeit sometimes after criticism. This suggests a potential area for improvement: fostering better initial communication and follow-up practices could significantly enhance customer satisfaction. In summary, while 2 Sons Plumbing Heating & Air demonstrated effective service delivery and professionalism through their technicians, improvements in pricing transparency and better communication with customers about service details would likely improve overall customer experience and sentiment. Read less