Emerald City Plumbing & Sewer

Emerald City Plumbing demonstrates strong overall performance with a WW Score of 82.3, driven primarily by consistent professionalism and technical expertise across multiple reviews. The company excels in responsiveness, communication, and workmanship quality, with most recent positive reviews praising Wayne and Rory's customer service and problem-solving abilities. However, a critical 1-star revi... Read more

Emerald City Plumbing demonstrates strong overall performance with a WW Score of 82.3, driven primarily by consistent professionalism and technical expertise across multiple reviews. The company excels in responsiveness, communication, and workmanship quality, with most recent positive reviews praising Wayne and Rory's customer service and problem-solving abilities. However, a critical 1-star review from 2018 documenting two no-shows and failure to provide an estimate significantly impacts the project completion score, revealing reliability issues that cannot be ignored. Pricing is generally perceived as fair and competitive, though one reviewer noted the work was 'not cheap.' The older negative review (2018) and recency of most positive reviews (2019-2023) suggest potential improvement over time, but the no-show incident demonstrates a serious operational weakness. Read less