Emerald City Plumbing & Sewer

The reviews reveal a strong positive sentiment towards Emerald City Plumbing & Sewer, primarily centered around the quality of their service and the professionalism of their staff. Customers frequently mention Wayne and Rory, praising their quick responses, thorough explanations during the work process, and ability to handle emergency situations effectively. The company's work is often described a... Read more

The reviews reveal a strong positive sentiment towards Emerald City Plumbing & Sewer, primarily centered around the quality of their service and the professionalism of their staff. Customers frequently mention Wayne and Rory, praising their quick responses, thorough explanations during the work process, and ability to handle emergency situations effectively. The company's work is often described as efficient, with projects being completed in a timely manner and at fair prices, particularly in comparison to larger competitors. While positive experiences dominate the reviews, there is a significant concern regarding the consistency of their scheduling and communication. Some customers reported no-shows for appointments, missed follow-ups, and inadequate communication when delays occurred. For instance, one review highlighted a frustrating experience with two no-shows, which left the customer feeling undervalued despite their intention to work with the company. This inconsistency seems to tarnish an otherwise solid reputation. Overall, Emerald City Plumbing & Sewer has established itself as a reliable and quality plumbing service, but it would benefit from addressing its scheduling and communication processes to enhance the customer experience further. Most customers expressed willingness to call the service again in the future, indicating an overall trust in the company Read less