FloHawks Plumbing and Septic

The predominant sentiment emerging from the shared review is frustration and disappointment. Customers felt misled by the service process, particularly regarding the charge of $700 that was deemed unauthorized. The lack of communication about service details and costs, along with unexpected additional charges for a service that was not performed correctly, contributed significantly to the negative... Read more

The predominant sentiment emerging from the shared review is frustration and disappointment. Customers felt misled by the service process, particularly regarding the charge of $700 that was deemed unauthorized. The lack of communication about service details and costs, along with unexpected additional charges for a service that was not performed correctly, contributed significantly to the negative impressions of the company. Key findings include:Unauthorized Charges: A major concern is the unauthorized billing of $700, which not only created financial distress but also raised issues of trust between the customer and the company. Customers expect transparency, especially regarding financial transactions.Lack of Communication: Reviewers expressed dissatisfaction with the communication practices of FloHawks Plumbing and Septic. There was no prior notification of the service's arrival, and the failure to provide a call regarding the service's scope or cost added to customer frustration.Unprofessional Staff Conduct: The customer cited negative experiences with the company's representatives, describing interactions with an employee named Lynn as nasty and argumentative. Such conduct erodes customer trust and contributes to a poor perception of the company's professionalism.Inaccessibility of Management: The inability to reach management for resolutions and the failure to respond to requests for information Read less